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Emotional Labor at a Crossroads: Where Do We Go from Here?

Annual review of organizational psychology and organizational behavior, 2015-04, Vol.2 (1), p.323-349

2015

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Emotional Labor Predicts Service Performance Depending on Activation and Inhibition Regulatory Fit

Journal of management, 2019-02, Vol.45 (2), p.673-700

2019

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Emotional display rules as work unit norms: a multilevel analysis of emotional labor among nurses

Journal of occupational health psychology, 2011-04, Vol.16 (2), p.170-186

2011

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Want a Tip? Service Performance as a Function of Emotion Regulation and Extraversion

Journal of applied psychology, 2011-11, Vol.96 (6), p.1337-1346

2011

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Emotional Labor and Burnout: Comparing Two Perspectives of “People Work”

Journal of vocational behavior, 2002-02, Vol.60 (1), p.17-39

2002

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A longitudinal and multi-source test of the work-family conflict and job satisfaction relationship

Journal of occupational and organizational psychology, 2005-09, Vol.78 (3), p.305-323

2005

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The State of the Heart: Emotional Labor as Emotion Regulation Reviewed and Revised

Journal of occupational health psychology, 2017-07, Vol.22 (3), p.407-422

2017

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The Conservation of Resources Model Applied to Work–Family Conflict and Strain

Journal of vocational behavior, 1999-04, Vol.54 (2), p.350-370

1999

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Emotional Labor: Regulating Emotions for a Wage

Current directions in psychological science : a journal of the American Psychological Society, 2019-04, Vol.28 (2), p.131-137

2019

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Tackling Taboo Topics: A Review of the Three Ms in Working Women’s Lives

Journal of Management, 2020-01, Vol.46 (1), p.7-35

2020

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Emotional labor threatens decent work: A proposal to eradicate emotional display rules

Journal of organizational behavior, 2015-08, Vol.36 (6), p.770-785

2015

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When "The Show Must Go on": Surface Acting and Deep Acting as Determinants of Emotional Exhaustion and Peer-Rated Service Delivery

Academy of Management journal, 2003-02, Vol.46 (1), p.86-96

Grandey, Alicia A.

2003

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A Call for Preventing Interpersonal Stressors at Work

Journal of occupational health psychology, 2022-02, Vol.27 (1), p.3-6

2022

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Working While Liberal/Conservative: A Review of Political Ideology in Organizations

Journal of management, 2020-07, Vol.46 (6), p.1063-1091

2020

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The acceleration of emotional labor research: Navigating the past and steering toward the future

Personnel psychology, 2023-06, Vol.76 (2), p.511-545

2023

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Fake It to Make It? Emotional Labor Reduces the Racial Disparity in Service Performance Judgments

Journal of management, 2019-05, Vol.45 (5), p.2163-2192

2019

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Wisdom from the crowd: Can recommender systems predict employee turnover and its destinations?

Personnel psychology, 2024-06, Vol.77 (2), p.475-496

2024

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Service with a Smile and Encounter Satisfaction: Emotional Contagion and Appraisal Mechanisms

Academy of Management journal, 2006-12, Vol.49 (6), p.1229-1238

2006

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From Cheery to "Cheers"? Regulating Emotions at Work and Alcohol Consumption After Work

Journal of applied psychology, 2020-06, Vol.105 (6), p.597-618

2020

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"A Blessing and a Curse": Work Loss During Coronavirus Lockdown on Short-Term Health Changes via Threat and Recovery

Journal of occupational health psychology, 2021-08, Vol.26 (4), p.261-275

2021

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A Perfect Storm: Customer Sexual Harassment as a Joint Function of Financial Dependence and Emotional Labor

Journal of applied psychology, 2022-08, Vol.107 (8), p.1385-1396

2022

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Display Rules Versus Display Autonomy: Emotion Regulation, Emotional Exhaustion, and Task Performance in a Call Center Simulation

Journal of occupational health psychology, 2007-07, Vol.12 (3), p.301-318

2007

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Customer Incivility as a Social Stressor: The Role of Race and Racial Identity for Service Employees

Journal of occupational health psychology, 2009-01, Vol.14 (1), p.46-57

2009

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Rising to the Challenge: Deep Acting is More Beneficial When Tasks are Appraised as Challenging

Journal of applied psychology, 2015-09, Vol.100 (5), p.1398-1408

2015

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Show me The Money! do Financial Rewards for Performance Enhance or Undermine The Satisfaction from Emotional Labor?

Personnel psychology, 2013-09, Vol.66 (3), p.569-612

2013

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Emotional Labor at a Crossroads: Where Do We Go from Here?

Emotional Labor Predicts Service Performance Depending on Activation and Inhibition Regulatory Fit

Emotional display rules as work unit norms: a multilevel analysis of emotional labor among nurses

Want a Tip? Service Performance as a Function of Emotion Regulation and Extraversion

Emotional Labor and Burnout: Comparing Two Perspectives of “People Work”

A longitudinal and multi-source test of the work-family conflict and job satisfaction relationship

The State of the Heart: Emotional Labor as Emotion Regulation Reviewed and Revised

The Conservation of Resources Model Applied to Work–Family Conflict and Strain

Emotional Labor: Regulating Emotions for a Wage

Tackling Taboo Topics: A Review of the Three Ms in Working Women’s Lives

Emotional labor threatens decent work: A proposal to eradicate emotional display rules

When "The Show Must Go on": Surface Acting and Deep Acting as Determinants of Emotional Exhaustion and Peer-Rated Service Delivery

A Call for Preventing Interpersonal Stressors at Work

Working While Liberal/Conservative: A Review of Political Ideology in Organizations

The acceleration of emotional labor research: Navigating the past and steering toward the future

Fake It to Make It? Emotional Labor Reduces the Racial Disparity in Service Performance Judgments

Wisdom from the crowd: Can recommender systems predict employee turnover and its destinations?

Service with a Smile and Encounter Satisfaction: Emotional Contagion and Appraisal Mechanisms

From Cheery to "Cheers"? Regulating Emotions at Work and Alcohol Consumption After Work

"A Blessing and a Curse": Work Loss During Coronavirus Lockdown on Short-Term Health Changes via Threat and Recovery

A Perfect Storm: Customer Sexual Harassment as a Joint Function of Financial Dependence and Emotional Labor

Display Rules Versus Display Autonomy: Emotion Regulation, Emotional Exhaustion, and Task Performance in a Call Center Simulation

Customer Incivility as a Social Stressor: The Role of Race and Racial Identity for Service Employees

Rising to the Challenge: Deep Acting is More Beneficial When Tasks are Appraised as Challenging

Show me The Money! do Financial Rewards for Performance Enhance or Undermine The Satisfaction from Emotional Labor?

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