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Examining patient perceptions of service quality in Turkish hospitals: The SERVPERF model

Total quality management & business excellence, 2020-02, Vol.31 (3-4), p.342-352

2020

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Online service quality and perceived value in mobile government success: An empirical study of mobile police in China

International journal of information management, 2020-06, Vol.52, p.102076-12, Article 102076

2020

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Measuring airport service quality: A multidimensional approach

Journal of air transport management, 2016-06, Vol.53, p.85-93

2016

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IT-Mediated Customer Service Content and Delivery in Electronic Governments: An Empirical Investigation of the Antecedents of Service Quality

MIS quarterly, 2013-03, Vol.37 (1), p.77-109

2013

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Evaluation of Customers’ Expectations and Perceptions of Service Quality Dimensions: A Study of South African Post Office in the North-West Province

International review of management and marketing, 2023-11, Vol.13 (6), p.29-42

Eposi, Elsie Mbua

2023

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The role of website quality and social capital in building buyers’ loyalty

International journal of information management, 2017-02, Vol.37 (1), p.1563-1574

2017

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Survey on Machine Learning for Intelligent End-to-End Communication Toward 6G: From Network Access, Routing to Traffic Control and Streaming Adaption

IEEE Communications surveys and tutorials, 2021-01, Vol.23 (3), p.1578-1598

2021

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IEEE_Xplore

The effects of service quality dimensions and passenger characteristics on passenger's overall satisfaction with an airport

Journal of air transport management, 2015-05, Vol.44-45, p.77-81

2015

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Unicast QoS Routing Algorithms for SDN: A Comprehensive Survey and Performance Evaluation

IEEE Communications surveys and tutorials, 2018, Vol.20 (1), p.388-415

2018

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IEEE_Xplore

Adaptive Quality-of-Service-Based Routing for Vehicular Ad Hoc Networks With Ant Colony Optimization

IEEE transactions on vehicular technology, 2017-04, Vol.66 (4), p.3249-3264

2017

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IEEE_Xplore

Dimensions of service quality in healthcare: a systematic review of literature

International journal for quality in health care, 2019-02, Vol.31 (1), p.11-29

2019

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An approach to define service strategies: The case of an ecotourism hotel in Mexico

Journal of industrial engineering and management, 2024-01, Vol.17 (1), p.182-195

2024

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Intelligent Reflecting Surface Aided MISO Uplink Communication Network: Feasibility and Power Minimization for Perfect and Imperfect CSI

IEEE transactions on communications, 2021-03, Vol.69 (3), p.1975-1989

2021

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IEEE_Xplore

FOGPLAN: A Lightweight QoS-Aware Dynamic Fog Service Provisioning Framework

IEEE internet of things journal, 2019-06, Vol.6 (3), p.5080-5096

2019

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IEEE_Xplore

An Integrated Approach to Select Key Quality Indicators in Transit Services

Social indicators research, 2020-06, Vol.149 (3), p.1045-1080

2020

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Criteria of quality assessment of regional airport services - A very last picture before the COVID-19 pandemic

Journal of air transport management, 2022-08, Vol.103, p.102231-102231, Article 102231

2022

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Quality of service for workflows and web service processes

Web semantics, , Vol.1 (3), p.281-308

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Energy Efficient Power Allocation for Delay Constrained Cognitive Satellite Terrestrial Networks Under Interference Constraints

IEEE transactions on wireless communications, 2019-10, Vol.18 (10), p.4957-4969

2019

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IEEE_Xplore

Toward a Heterogeneous Mist, Fog, and Cloud-Based Framework for the Internet of Healthcare Things

IEEE internet of things journal, 2019-06, Vol.6 (3), p.4049-4062

2019

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Joint Service Quality Control and Resource Allocation for Service Reliability Maximization in Edge Computing

IEEE transactions on communications, 2023-02, Vol.71 (2), p.1-1

2023

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IEEE_Xplore

Construction of a service quality scale for the online food delivery industry

International journal of hospitality management, 2021-05, Vol.95, p.102938, Article 102938

2021

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An assessment of customers’ e-service quality perception, satisfaction and intention

International journal of information management, 2010-12, Vol.30 (6), p.481-492

2010

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A comprehensive quality improvement model: integrating internal and external information

Total quality management & business excellence, 2022-04, Vol.33 (5-6), p.548-565

2022

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Optimizing Service Productivity

Journal of marketing, 2012-03, Vol.76 (2), p.47-66

2012

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Deep Learning for Radio Resource Allocation With Diverse Quality-of-Service Requirements in 5G

IEEE transactions on wireless communications, 2021-04, Vol.20 (4), p.2309-2324

2021

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IEEE_Xplore

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Examining patient perceptions of service quality in Turkish hospitals: The SERVPERF model

Online service quality and perceived value in mobile government success: An empirical study of mobile police in China

Measuring airport service quality: A multidimensional approach

IT-Mediated Customer Service Content and Delivery in Electronic Governments: An Empirical Investigation of the Antecedents of Service Quality

Evaluation of Customers’ Expectations and Perceptions of Service Quality Dimensions: A Study of South African Post Office in the North-West Province

The role of website quality and social capital in building buyers’ loyalty

Survey on Machine Learning for Intelligent End-to-End Communication Toward 6G: From Network Access, Routing to Traffic Control and Streaming Adaption

The effects of service quality dimensions and passenger characteristics on passenger's overall satisfaction with an airport

Unicast QoS Routing Algorithms for SDN: A Comprehensive Survey and Performance Evaluation

Adaptive Quality-of-Service-Based Routing for Vehicular Ad Hoc Networks With Ant Colony Optimization

Dimensions of service quality in healthcare: a systematic review of literature

An approach to define service strategies: The case of an ecotourism hotel in Mexico

Intelligent Reflecting Surface Aided MISO Uplink Communication Network: Feasibility and Power Minimization for Perfect and Imperfect CSI

FOGPLAN: A Lightweight QoS-Aware Dynamic Fog Service Provisioning Framework

An Integrated Approach to Select Key Quality Indicators in Transit Services

Criteria of quality assessment of regional airport services - A very last picture before the COVID-19 pandemic

Quality of service for workflows and web service processes

Energy Efficient Power Allocation for Delay Constrained Cognitive Satellite Terrestrial Networks Under Interference Constraints

Toward a Heterogeneous Mist, Fog, and Cloud-Based Framework for the Internet of Healthcare Things

Joint Service Quality Control and Resource Allocation for Service Reliability Maximization in Edge Computing

Construction of a service quality scale for the online food delivery industry

An assessment of customers’ e-service quality perception, satisfaction and intention

A comprehensive quality improvement model: integrating internal and external information

Optimizing Service Productivity

Deep Learning for Radio Resource Allocation With Diverse Quality-of-Service Requirements in 5G

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