Details

Autor(en) / Beteiligte

• Kern, Robert

Titel

Dynamic Quality Management for Cloud Labor Services : Methods and Applications for Gaining Reliable Work Results with an On-Demand Workforce [electronic resource]

Auflage

1st ed. 2014

Ort / Verlag

Cham : Springer International Publishing

Erscheinungsjahr

2014

Link zum Volltext

• SpringerLink Books - AutoHoldings

Beschreibungen/Notizen

• Bibliographic Level Mode of Issuance: Monograph
• Includes bibliographical references and index.
• Part I Introduction -- 1 Introduction -- Part II Fundamentals of Cloud Labor Services -- 2 Cloud Labor Services -- 3 Quality Management for Cloud Labor Services -- Part III Dynamic Quality Management for Cloud Labor Services -- 4 Statistical Quality Control -- 5 Core Model -- 6 Model Variations -- Part IV Evaluation and Case Studies -- 7 Toolkit Development -- 8 Evaluation of Core Model -- 9 Evaluation of Model Variations -- Part V Conclusion -- 10 Conclusion.
• How can a scalable and efficient quality management mechanism for cloud labor services be designed in a way that it delivers results with a well-defined level of quality to the requester? Cloud labor services are a specific form of crowdsourcing: A coordination platform serves as an interface between requesters who need to get work done and a large crowd of workers who want to perform work. An early example of such a platform is Amazon’s Web marketplace Mturk, on which service requesters can publish open calls for so-called human intelligence tasks (HITs). Robert Kern’s work makes a considerable contribution toward solving the quality problem for scalable human work. On the basis of a comprehensive framework of cloud labor, he develops a set of methods to conceptually measure and aggregate the quality of human work results, implements a platform to put those methods to work, and evaluates their application in a number of very compelling, real-world scenarios successfully combining concepts from statistics, information technology, and management. Reading this book will be beneficial to novices in cloud labor services looking for orientation in this new field as well as to advanced researchers and practitioners developing cloud quality concepts.
• English