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Customer-contact employees’ empowerment and customer performance: The CRM effectiveness as a mediator

International journal of productivity and performance management, 2020-12, Vol.69 (9), p.1833-1859

2020

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CRM Project Organization in the Financial Industry

Customer Relationship Management in the Financial Industry, 2013, p.35-61

Rajola, Federico

2013

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MANAGING CUSTOMERS IN FINANCIAL SERVICES: THE ROLE OF THE MARKETING FUNCTION IN E-COMMERCE

Assessing the Different Roles of Marketing Theory and Practice in the Jaws of Economic Uncertainty, 2015, p.31-35

Spotts, Harlan E

2015

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CRM for SMEs

Information Systems Development, 2013, p.657-668

2013

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Challenges in Efficient Customer Recognition in Contact Centre: State-of-the-Art Survey by Focusing on Big Data Techniques Applicability

2016 International Conference on Intelligent Networking and Collaborative Systems (INCoS), 2016, p.548-554

2016

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Getting to know your customers

Sustainable Success with Stakeholders, p.65-78

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Integrating the Call-Center with Customer Information

Customer Relationship Management, p.369-379

Meltzer, Michael

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CRM and CAS: Signposts in the Information Jungle

Sales Excellence, p.205-213

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Empirical benchmarking of virtual service centers' service quality: a case of a large telecom service provider in India

The International journal of quality & reliability management, 2023-05, Vol.40 (5), p.1362-1386

2023

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Implementing a digital public health project - lessons learned?

European journal of public health, 2022-10, Vol.32 (Supplement_3)

2022

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An Assessment of Digitalization Techniques in Contact Centers and Their Impact on Agent Performance and Well-Being

Sustainability (Basel, Switzerland), 2024-01, Vol.16 (2), p.714

2024

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Outsourcing contact centers: internal branding challenges and consequences

The Journal of business & industrial marketing, 2019-06, Vol.34 (5), p.921-930

2019

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Practice Prize Report--The Power of CLV: Managing Customer Lifetime Value at IBM

Marketing science (Providence, R.I.), 2008-07, Vol.27 (4), p.585-599

2008

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The Power of CLV: Managing Customer Lifetime Value at IBM

Marketing science (Providence, R.I.), 2008-07, Vol.27 (4), p.585-599

2008

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Spurious-Free Characteristic Mode Formulation Based on Surface Integral Equation for N Lossy/Lossless Penetrable Objects and N PECs

IEEE antennas and wireless propagation letters, 2024-03, p.1-5

2024

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IEEE_Xplore

Supply chain integration and efficiency performance: a study on the interactions between customer and supplier integration

Supply chain management, 2011-06, Vol.16 (4), p.220-230

2011

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Generalized Characteristic-Mode Formulation for Composite Structures With Arbitrarily Metallic-Dielectric Combinations

IEEE transactions on antennas and propagation, 2018-07, Vol.66 (7), p.3556-3566

2018

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IEEE_Xplore

Re-engineering of business processes as a bank efficiency method

IOP conference series. Materials Science and Engineering, 2018-08, Vol.400 (6), p.62029

2018

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A Multitrace Surface Integral Equation Method for PEC/Dielectric Composite Objects

IEEE antennas and wireless propagation letters, 2021-08, Vol.20 (8), p.1404-1408

2021

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Exploring the benefits of contact centre offshoring: a study of trends and practices for the Australian business sector

International journal of human resource management, 2014-02, Vol.25 (4), p.571-587

Owens, Alison R.

2014

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Alternative Surface Integral Equation-Based Characteristic Mode Formulations for Composite Metallic-Dielectric Objects

IEEE access, 2020, Vol.8, p.5201-5211

2020

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Expression of Personalization while Developing Long-Term Relationships with Service Customers

Inžinerinė ekonomika, 2016-01, Vol.27 (4), p.462-471

2016

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Haptic and Biometric Sensor Technologies, Visual Imagery and Geospatial Mapping Tools, and Cognitive Data Mining Algorithms in the Decentralized and Interconnected Metaverse

Journal of self-governance and management economics, 2022-01, Vol.10 (3), p.73-88

Barnes, Robert

2022

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Serving the Social Customer: How to Look Good on the Social Dance Floor

HCI in Business, p.165-174

Millard, Nicola J.

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The Strategic Impact of Technology Based CRM on Call Centers' Performance

Journal of internet banking and commerce : JIBC, 2011-04, Vol.16 (1), p.1

2011

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Customer-contact employees’ empowerment and customer performance: The CRM effectiveness as a mediator

CRM Project Organization in the Financial Industry

MANAGING CUSTOMERS IN FINANCIAL SERVICES: THE ROLE OF THE MARKETING FUNCTION IN E-COMMERCE

CRM for SMEs

Challenges in Efficient Customer Recognition in Contact Centre: State-of-the-Art Survey by Focusing on Big Data Techniques Applicability

Getting to know your customers

Integrating the Call-Center with Customer Information

CRM and CAS: Signposts in the Information Jungle

Empirical benchmarking of virtual service centers' service quality: a case of a large telecom service provider in India

Implementing a digital public health project - lessons learned?

An Assessment of Digitalization Techniques in Contact Centers and Their Impact on Agent Performance and Well-Being

Outsourcing contact centers: internal branding challenges and consequences

Practice Prize Report--The Power of CLV: Managing Customer Lifetime Value at IBM

The Power of CLV: Managing Customer Lifetime Value at IBM

Spurious-Free Characteristic Mode Formulation Based on Surface Integral Equation for N Lossy/Lossless Penetrable Objects and N PECs

Supply chain integration and efficiency performance: a study on the interactions between customer and supplier integration

Generalized Characteristic-Mode Formulation for Composite Structures With Arbitrarily Metallic-Dielectric Combinations

Re-engineering of business processes as a bank efficiency method

A Multitrace Surface Integral Equation Method for PEC/Dielectric Composite Objects

Exploring the benefits of contact centre offshoring: a study of trends and practices for the Australian business sector

Alternative Surface Integral Equation-Based Characteristic Mode Formulations for Composite Metallic-Dielectric Objects

Expression of Personalization while Developing Long-Term Relationships with Service Customers

Haptic and Biometric Sensor Technologies, Visual Imagery and Geospatial Mapping Tools, and Cognitive Data Mining Algorithms in the Decentralized and Interconnected Metaverse

Serving the Social Customer: How to Look Good on the Social Dance Floor

The Strategic Impact of Technology Based CRM on Call Centers' Performance

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