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GfK marketing intelligence review, 2016-11, Vol.8 (2), p.44-49
2016
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Journal of service research : JSR, 2003-02, Vol.5 (3), p.196-208
2003
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Management science, 2006-12, Vol.52 (12), p.1811-1823
2006
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Journal of service research : JSR, 2010-11, Vol.13 (4), p.359-361
2010
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Journal of service research : JSR, 2002-08, Vol.5 (1), p.4-12
2002
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Journal of service research : JSR, 2011-08, Vol.14 (3), p.251-251
2011
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Journal of marketing research, 1999-05, Vol.36 (2), p.171-186
1999
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Journal of marketing, 2008-01, Vol.72 (1), p.46-64
2008
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Journal of relationship marketing (Binghamton, N.Y.), 2006-10, Vol.5 (2-3), p.55-69
2006
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Journal of service research : JSR, 2002-08, Vol.5 (1), p.13-25
2002
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Handbook on Research in Relationship Marketing, 2015, p.75-103
2015
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Journal of service research : JSR, 2002-08, Vol.5 (1), p.3-3
2002
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Wiley International Encyclopedia of Marketing, 2011, Vol.1, p.41-42
2011
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Wiley International Encyclopedia of Marketing, 2011, Vol.1, p.42-44
2011
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Journal of systems science and systems engineering, 2004-12, Vol.13 (4), p.405-422
2004
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Marketing research (Chicago, Ill.), 2006-10, Vol.18 (3), p.53
2006
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Proceedings of the 1984 Academy of Marketing Science (AMS) Annual Conference, p.283-287
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Advances in consumer research, 1996-01, Vol.23, p.11
1996
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Advances in consumer research, 1996-01, Vol.23, p.11
1996
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Advances in consumer research, 1995-01, Vol.22
1995
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Strong Brands, Strong Relationships, 2015, p.233-249
2015
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The Sustainable Global Marketplace, 2015, p.347-347
2015
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Harvard business review, 2007-05, Vol.85 (5), p.37
2007
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Marketing management (Chicago, Ill.), 2001-09, Vol.10 (3), p.24
2001
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Marketing management (Chicago, Ill.), 2001-04, Vol.10 (1), p.20
2001
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