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Brave new world: service robots in the frontline

Journal of service management, 2018-11, Vol.29 (5), p.907-931

2018

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How mobile payment influences the overall store price image

Journal of business research, 2016-07, Vol.69 (7), p.2417-2423

2016

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Creators, multipliers, and lurkers: who contributes and who benefits at online review sites

Journal of service management, 2014-03, Vol.25 (1), p.49-74

2014

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Check-in at the Robo-desk: Effects of automated social presence on social cognition and service implications

Tourism management (1982), 2021-08, Vol.85, p.104309, Article 104309

2021

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Corporate Digital Responsibility in Service Firms and Their Ecosystems

Journal of service research : JSR, 2023-05, Vol.26 (2), p.173-190

2023

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Living and working with service robots: a TCCM analysis and considerations for future research

Journal of service management, 2022-02, Vol.33 (2), p.165-196

2022

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Service robots, agency and embarrassing service encounters

Journal of service management, 2022-02, Vol.33 (2), p.389-414

2022

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Does the host match the content? A taxonomical update on online consumption communities

Journal of marketing management, 2015-06, Vol.31 (9-10), p.1040-1064

2015

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Service robots, customers and service employees: what can we learn from the academic literature and where are the gaps?

Journal of service theory and practice, 2020-07, Vol.30 (3), p.361-391

2020

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Corporate digital responsibility (CDR) in the age of AI: implications for interactive marketing

Journal of research in interactive marketing, 2024-01, Vol.18 (1), p.31-37

2024

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Future service technologies: is service research on track with business reality?

The Journal of services marketing, 2019-09, Vol.33 (4), p.479-487

2019

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Can (A)I Give You a Ride? Development and Validation of the CRUISE Framework for Autonomous Vehicle Services

Journal of service research : JSR, 2022-11, Vol.25 (4), p.630-648

2022

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After the revolution – new chances for service research in a digital world

Journal of service management, 2020-10, Vol.31 (3), p.597-607

2020

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Toward a deeper understanding of service marketing: The past, the present, and the future

International journal of research in marketing, 2011-09, Vol.28 (3), p.231-247

2011

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Virtual gifting behavior on new social media: the perspectives of the community gift-giving model and face-negotiation theory

Internet research, 2023-07, Vol.33 (4), p.1597-1632

2023

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Adapting Behavioral Interventions for Social Media Delivery

Journal of medical Internet research, 2016-01, Vol.18 (1), p.e24-e24

2016

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Digital transformation: A multidisciplinary perspective and future research agenda

International journal of consumer studies, 2024-03, Vol.48 (2)

2024

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ChatGPT and service: opportunities, challenges, and research directions

Journal of service theory and practice, 2024-08, Vol.34 (5), p.726-737

2024

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The Influence of Childhood Engagement in the Context of Hospitality Service Failure Evaluation

Journal of hospitality & tourism research (Washington, D.C.), 2020-02, Vol.44 (2), p.403-425

2020

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Commentary: Company Innovativeness — A Radically New Perspective on an Old Concept

Journal of service research : JSR, 2024-05

Kunz, Werner H.

2024

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Metaperception benefits of service robots in uncomfortable service encounters

Tourism management (1982), 2024-12, Vol.105, p.104939, Article 104939

2024

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The ethical edge: Understanding corporate digital responsibility in organizations

Organizational dynamics, 2024-04, Vol.53 (2), p.101058, Article 101058

2024

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Consumer trust in service companies: a multiple mediating analysis

Managing service quality, 2010-01, Vol.20 (1), p.4-25

2010

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The Future of Work: Understanding the Effectiveness of Collaboration Between Human and Digital Employees in Service

Journal of service research : JSR, 2024-01

2024

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Brave new world: service robots in the frontline

How mobile payment influences the overall store price image

Creators, multipliers, and lurkers: who contributes and who benefits at online review sites

Check-in at the Robo-desk: Effects of automated social presence on social cognition and service implications

Corporate Digital Responsibility in Service Firms and Their Ecosystems

Living and working with service robots: a TCCM analysis and considerations for future research

Service robots, agency and embarrassing service encounters

Does the host match the content? A taxonomical update on online consumption communities

Service robots, customers and service employees: what can we learn from the academic literature and where are the gaps?

Corporate digital responsibility (CDR) in the age of AI: implications for interactive marketing

Future service technologies: is service research on track with business reality?

Can (A)I Give You a Ride? Development and Validation of the CRUISE Framework for Autonomous Vehicle Services

After the revolution – new chances for service research in a digital world

Toward a deeper understanding of service marketing: The past, the present, and the future

Virtual gifting behavior on new social media: the perspectives of the community gift-giving model and face-negotiation theory

Adapting Behavioral Interventions for Social Media Delivery

Digital transformation: A multidisciplinary perspective and future research agenda

ChatGPT and service: opportunities, challenges, and research directions

The Influence of Childhood Engagement in the Context of Hospitality Service Failure Evaluation

Commentary: Company Innovativeness — A Radically New Perspective on an Old Concept

The impact of generative artificial intelligence on socioeconomic inequalities and policy making

Metaperception benefits of service robots in uncomfortable service encounters

The ethical edge: Understanding corporate digital responsibility in organizations

Consumer trust in service companies: a multiple mediating analysis

The Future of Work: Understanding the Effectiveness of Collaboration Between Human and Digital Employees in Service

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