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A comprehensive model of customer direct and indirect revenge: understanding the effects of perceived greed and customer power

Journal of the Academy of Marketing Science, 2010-12, Vol.38 (6), p.738-758

2010

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When Customer Love Turns into Lasting Hate: The Effects of Relationship Strength and Time on Customer Revenge and Avoidance

Journal of marketing, 2009-11, Vol.73 (6), p.18-32

2009

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When do customers offer firms a “second chance” following a double deviation? The impact of inferred firm motives on customer revenge and reconciliation

Journal of retailing, 2013-09, Vol.89 (3), p.315-337

2013

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When Employees Retaliate Against Self-Serving Leaders: The Influence of the Ethical Climate

Journal of business ethics, 2021-01, Vol.168 (1), p.195-213

2021

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From Helping Hands to Harmful Acts: When and How Employee Volunteering Promotes Workplace Deviance

Journal of applied psychology, 2020-09, Vol.105 (9), p.944-958

2020

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Managing social media crises with your customers: The good, the bad, and the ugly

Business horizons, 2015-03, Vol.58 (2), p.173-182

2015

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NIRS-derived skeletal muscle oxidative capacity is correlated with aerobic fitness and independent of sex

Journal of applied physiology (1985), 2020-09, Vol.129 (3), p.558-568

2020

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Getting Even or Moving On? Power, Procedural Justice, and Types of Offense as Predictors of Revenge, Forgiveness, Reconciliation, and Avoidance in Organizations

Journal of applied psychology, 2006-05, Vol.91 (3), p.653-668

2006

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When and How Underdog Expectations Promote Cheating Behavior: The Roles of Need Fulfillment and General Self-efficacy

Journal of business ethics, 2022-11, Vol.181 (2), p.375-395

2022

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Standing by Your Organization: The Impact of Organizational Identification and Abusive Supervision on Followers' Perceived Cohesion and Tendency to Gossip

Journal of business ethics, 2013-12, Vol.118 (3), p.623-634

2013

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When Unhappy Customers Strike Back on the Internet

MIT Sloan management review, 2011-04, Vol.52 (3), p.37

2011

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Managers’ Restorative Versus Punitive Responses to Employee Wrongdoing: A Qualitative Investigation

Journal of business ethics, 2020-01, Vol.161 (3), p.603-625

2020

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When Something Is Not Right: The Value of Silence

Academy of Management perspectives, 2019-08, Vol.33 (3), p.323-333

2019

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Contraction intensity affects NIRS-derived skeletal muscle oxidative capacity but not its relationships to mitochondrial protein content or aerobic fitness

Journal of applied physiology (1985), 2024-02, Vol.136 (2), p.298

2024

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Time course and fibre type‐dependent nature of calcium‐handling protein responses to sprint interval exercise in human skeletal muscle

The Journal of physiology, 2022-06, Vol.600 (12), p.2897-2917

2022

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Lactalbumin, Not Collagen, Augments Muscle Protein Synthesis with Aerobic Exercise

Medicine and science in sports and exercise, 2020-06, Vol.52 (6), p.1394-1403

2020

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The influence of skeletal muscle mitochondria and sex on critical torque and performance fatiguability in humans

The Journal of physiology, 2023-12, Vol.601 (23), p.5295-5316

2023

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What Do Online Complainers Want? An Examination of the Justice Motivations and the Moral Implications of Vigilante and Reparation Schemas

Journal of business ethics, 2019-11, Vol.160 (1), p.167-188

2019

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The role of employees' OCB and leaders' hindrance stress in the emergence of self-serving leadership

The Leadership quarterly, 2014-08, Vol.25 (4), p.647-659

2014

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Molecular Transducers of Human Skeletal Muscle Remodeling under Different Loading States

Cell reports (Cambridge), 2020-08, Vol.32 (5), p.107980-107980, Article 107980

2020

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Customer forgiveness following service failures

Current opinion in psychology, 2016-08, Vol.10, p.76-82

2016

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The Fair Process Effect in the Classroom: Reducing the Influence of Grades on Student Evaluations of Teachers

Journal of marketing education, 2019-12, Vol.41 (3), p.173-184

2019

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A Systems Perspective on Forgiveness in Organizations

The Academy of Management annals, 2016-01, Vol.10 (1), p.245-318

2016

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Second Acts and Second Chances: The Bumpy Road to Redemption

Journal of management inquiry, 2021-10, Vol.30 (4), p.371-384

2021

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Being an organizational ‘lynchpin’: Development and validation of the core‐versus‐peripheral position scale

Journal of occupational and organizational psychology, 2017-09, Vol.90 (3), p.329-353

2017

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A comprehensive model of customer direct and indirect revenge: understanding the effects of perceived greed and customer power

When Customer Love Turns into Lasting Hate: The Effects of Relationship Strength and Time on Customer Revenge and Avoidance

When do customers offer firms a “second chance” following a double deviation? The impact of inferred firm motives on customer revenge and reconciliation

When Employees Retaliate Against Self-Serving Leaders: The Influence of the Ethical Climate

From Helping Hands to Harmful Acts: When and How Employee Volunteering Promotes Workplace Deviance

Managing social media crises with your customers: The good, the bad, and the ugly

NIRS-derived skeletal muscle oxidative capacity is correlated with aerobic fitness and independent of sex

Getting Even or Moving On? Power, Procedural Justice, and Types of Offense as Predictors of Revenge, Forgiveness, Reconciliation, and Avoidance in Organizations

When and How Underdog Expectations Promote Cheating Behavior: The Roles of Need Fulfillment and General Self-efficacy

Standing by Your Organization: The Impact of Organizational Identification and Abusive Supervision on Followers' Perceived Cohesion and Tendency to Gossip

When Unhappy Customers Strike Back on the Internet

Managers’ Restorative Versus Punitive Responses to Employee Wrongdoing: A Qualitative Investigation

When Something Is Not Right: The Value of Silence

Contraction intensity affects NIRS-derived skeletal muscle oxidative capacity but not its relationships to mitochondrial protein content or aerobic fitness

Time course and fibre type‐dependent nature of calcium‐handling protein responses to sprint interval exercise in human skeletal muscle

Lactalbumin, Not Collagen, Augments Muscle Protein Synthesis with Aerobic Exercise

The influence of skeletal muscle mitochondria and sex on critical torque and performance fatiguability in humans

What Do Online Complainers Want? An Examination of the Justice Motivations and the Moral Implications of Vigilante and Reparation Schemas

The role of employees' OCB and leaders' hindrance stress in the emergence of self-serving leadership

Molecular Transducers of Human Skeletal Muscle Remodeling under Different Loading States

Customer forgiveness following service failures

The Fair Process Effect in the Classroom: Reducing the Influence of Grades on Student Evaluations of Teachers

A Systems Perspective on Forgiveness in Organizations

Second Acts and Second Chances: The Bumpy Road to Redemption

Being an organizational ‘lynchpin’: Development and validation of the core‐versus‐peripheral position scale

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