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Towards a Better Measure of Customer Experience

International journal of market research, 2013-03, Vol.55 (2), p.227-246

2013

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The case of Amazon.com: towards a conceptual framework of online customer service experience (OCSE) using the emerging consensus technique (ECT)

The Journal of services marketing, 2013-09, Vol.27 (6), p.443-457

Klaus, Philipp

2013

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Die ärztliche Leichenschau – Schritt für Schritt

Deutsche medizinische Wochenschrift, 2023-05, Vol.148 (11), p.703-710

2023

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Viewpoint: phygital - the emperor's new clothes?

Journal of strategic marketing, 2024-11, Vol.32 (8), p.1172-1179

Klaus, Philipp 'Phil'

2024

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EXQ: a multiple-item scale for assessing service experience

Journal of service management, 2012-03, Vol.23 (1), p.5-33

2012

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What matters most to ultra-high-net-worth individuals? Exploring the UHNWI luxury customer experience (ULCX)

The journal of product & brand management, 2022-03, Vol.31 (3), p.368-376

Klaus, Philipp ‘Phil’

2022

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The end of the world as we know it? The influence of online channels on the luxury customer experience

Journal of retailing and consumer services, 2020-11, Vol.57, p.102248, Article 102248

Klaus, Philipp ‘Phil’

2020

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Customer Experience: Are We Measuring the Right Things?

International journal of market research, 2011-11, Vol.53 (6), p.771-772

2011

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Come fly with me: exploring the private aviation customer experience (PAX)

European journal of marketing, 2022-04, Vol.56 (4), p.1126-1152

2022

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Moving the Customer Experience Field Forward: Introducing the Touchpoints, Context, Qualities (TCQ) Nomenclature

Journal of service research : JSR, 2020-11, Vol.23 (4), p.433-455

2020

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Priceless time – The UHNWI's most precious possession: implications for international marketing theory and practice

International marketing review, 2022-04, Vol.39 (2), p.335-351

2022

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A glimpse of the future retail customer experience – Guidelines for research and practice

Journal of retailing and consumer services, 2023-07, Vol.73, p.103205, Article 103205

2023

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How luxury retail will change forever – The role of atmospherics in the digital era

Journal of retailing and consumer services, 2022-09, Vol.68, p.103057, Article 103057

Klaus, Philipp ‘Phil’

2022

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Guest editorial: age is a construct, not a characteristic

The Journal of services marketing, 2021-03, Vol.35 (1), p.1-6

2021

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Applying the EEE customer mindset in luxury: reevaluating customer experience research and practice during and after corona

Journal of service management, 2020-11, Vol.31 (6), p.1175-1183

2020

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Revisiting the Age Construct: Implications for Service Research

Journal of service research : JSR, 2021-08, Vol.24 (3), p.372-389

2021

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Future research directions: Enhancing the citizenship experience

Journal of retailing and consumer services, 2024-11, Vol.81, p.103973, Article 103973

2024

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Customer experience, not brands will be on the iron throne

International journal of market research, 2020-01, Vol.62 (1), p.6-8

Klaus, Philipp “Phil”

2020

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Does greater access to employees with information technology capability improve financial reporting quality?

Contemporary accounting research, 2023-09, Vol.40 (3), p.2071-2105

2023

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Exploring Electronic Word-of-Mouth (eWOM) in The Consumer Purchase Decision-Making Process: The Case of Online Holidays - Evidence from United Kingdom (UK) Consumers

Journal of travel & tourism marketing, 2015-11, Vol.32 (8), p.953-970

2015

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The role of customer experience in the perceived value–word-of-mouth relationship

The Journal of services marketing, 2022-05, Vol.36 (3), p.364-378

2022

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Editorial: the “nip and tuck” service framework: bright and dark side of beautification/modification services

The Journal of services marketing, 2022-01, Vol.36 (1), p.1-8

2022

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There is a secret to success: Linking customer experience management practices to profitability

Journal of retailing and consumer services, 2023-07, Vol.73, p.103338, Article 103338

2023

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Körper, Geist und Literatur im 18. Jahrhundert: Über die Medialität des Menschen

Klaus, Philipp

1, 2021

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Sailing into Tranquility: The Rise of Slow Yachting in Luxury Tourism

Tourism planning & development, 2024-10, p.1-19

2024

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Towards a Better Measure of Customer Experience

The case of Amazon.com: towards a conceptual framework of online customer service experience (OCSE) using the emerging consensus technique (ECT)

Die ärztliche Leichenschau – Schritt für Schritt

Viewpoint: phygital - the emperor's new clothes?

EXQ: a multiple-item scale for assessing service experience

What matters most to ultra-high-net-worth individuals? Exploring the UHNWI luxury customer experience (ULCX)

The end of the world as we know it? The influence of online channels on the luxury customer experience

Customer Experience: Are We Measuring the Right Things?

Come fly with me: exploring the private aviation customer experience (PAX)

Moving the Customer Experience Field Forward: Introducing the Touchpoints, Context, Qualities (TCQ) Nomenclature

Priceless time – The UHNWI's most precious possession: implications for international marketing theory and practice

A glimpse of the future retail customer experience – Guidelines for research and practice

How luxury retail will change forever – The role of atmospherics in the digital era

Guest editorial: age is a construct, not a characteristic

Applying the EEE customer mindset in luxury: reevaluating customer experience research and practice during and after corona

Revisiting the Age Construct: Implications for Service Research

Future research directions: Enhancing the citizenship experience

Customer experience, not brands will be on the iron throne

Does greater access to employees with information technology capability improve financial reporting quality?

Exploring Electronic Word-of-Mouth (eWOM) in The Consumer Purchase Decision-Making Process: The Case of Online Holidays - Evidence from United Kingdom (UK) Consumers

The role of customer experience in the perceived value–word-of-mouth relationship

Editorial: the “nip and tuck” service framework: bright and dark side of beautification/modification services

There is a secret to success: Linking customer experience management practices to profitability

Körper, Geist und Literatur im 18. Jahrhundert: Über die Medialität des Menschen

Sailing into Tranquility: The Rise of Slow Yachting in Luxury Tourism

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