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To centralize or decentralize: Mergers under price and quality competition

Production and operations management, 2023-03, Vol.32 (3), p.844-862

2023

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Nurses' perception regarding patient safety climate and quality of health care in general hospitals in Japan

Journal of nursing management, 2021-05, Vol.29 (4), p.749-758

2021

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The effect of service quality on customer satisfaction, loyalty, and happiness in five Asian countries

Psychology & marketing, 2018-06, Vol.35 (6), p.427-442

2018

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Multi constrained network feature approximation based secure routing for improved quality of service in mobile ad‐hoc network

Computational intelligence, 2024-02, Vol.40 (1), p.n/a

2024

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Is contracting out of public services still the great panacea?: A systematic review of studies on economic and quality effects from 2000 to 2014

Social policy & administration, 2018, Vol.52 (1), p.130-157

2018

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How Collective Engagement Creates Competitive Advantage for Organizations: A Business‐Level Model of Shared Vision, Competitive Intensity, and Service Performance

Journal of management studies, 2020-03, Vol.57 (2), p.177-209

Eldor, Liat

2020

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Improving Quality of Life Outcomes in Supported Accommodation for People with Intellectual Disability: What Makes a Difference?

Journal of applied research in intellectual disabilities, 2018-03, Vol.31 (2), p.e182-e200

2018

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‘ALL ABOUT MY IDEAL MENTAL HEALTH SERVICE’: Users, family members and experts by experience discussing a co‐designed service

Health expectations : an international journal of public participation in health care and health policy, 2024-04, Vol.27 (2), p.e13999-n/a

2024

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Lagrangian relaxation for maximum service in multicast routing with QoS constraints

International transactions in operational research, 2024-01, Vol.31 (1), p.140-166

2024

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Are Dealers Still Relevant? How Dealer Service Quality Impacts Manufacturer Success

Production and operations management, 2021-10, Vol.30 (10), p.3560-3578

2021

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Service quality in the sharing economy: A review and research agenda

International journal of consumer studies, 2021-07, Vol.45 (4), p.889-910

2021

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Optimal queue length information disclosure when service quality is uncertain

Production and operations management, 2022-05, Vol.31 (5), p.1912-1927

2022

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The strategic analysis of service mode selection for a ride‐hailing platform

International transactions in operational research, 2024-09, Vol.31 (5), p.3135-3172

2024

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Telesurgery QoS improvement over SDN based on a Type‐2 fuzzy system and enhanced cuckoo optimization algorithm

International journal of communication systems, 2020-07, Vol.33 (11), p.n/a

2020

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Marketing and social influences, hospital branding, and medical tourists' behavioural intention: Before‐ and after‐service consumption perspective

The international journal of tourism research, 2022-01, Vol.24 (1), p.140-157

2022

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Improving qualities of e‐government services in Rwanda: A service provider perspective

The Electronic journal of information systems in developing countries, 2019-09, Vol.85 (5), p.n/a

2019

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Assessing Impacts of Store and Salesperson Dimensions of Retail Service Quality on Consumer Returns

Production and operations management, 2020-05, Vol.29 (5), p.1232-1255

2020

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Service quality, satisfaction, and customer loyalty in Airbnb accommodation in Thailand

The international journal of tourism research, 2017-11, Vol.19 (6), p.693-704

2017

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A Structural Model for Examining how Destination Image, Perceived Value, and Service Quality Affect Destination Loyalty: a Case Study of Orlando

The international journal of tourism research, 2013-07, Vol.15 (4), p.313-328

2013

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Facebook Hospital Reviews: Automated Service Quality Detection and Relationships with Patient Satisfaction

Decision sciences, 2021-12, Vol.52 (6), p.1403-1431

2021

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Dark side of algorithmic management on platform worker behaviors: A mixed‐method study

Human resource management, 2024-05, Vol.63 (3), p.477-498

2024

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Does e‐service quality of online grievance redress portals lead to satisfaction? An outlook from the perspectives of Indian youth

Journal of public affairs, 2023-02, Vol.23 (1), p.n/a

2023

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Effects of internal service quality on nurses’ job satisfaction, commitment and performance: Mediating role of employee well‐being

Nursing open, 2021-03, Vol.8 (2), p.607-619

2021

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Crowdsourced delivery and customer assessments of e‐Logistics Service Quality: An appraisal theory perspective

Journal of business logistics, 2023-07, Vol.44 (3), p.345-368

2023

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Linking business strategy to service failures and financial performance: Empirical evidence from the U.S. domestic airline industry

Journal of operations management, 2015-09, Vol.38 (1), p.14-24

2015

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To centralize or decentralize: Mergers under price and quality competition

Nurses' perception regarding patient safety climate and quality of health care in general hospitals in Japan

The effect of service quality on customer satisfaction, loyalty, and happiness in five Asian countries

Multi constrained network feature approximation based secure routing for improved quality of service in mobile ad‐hoc network

Is contracting out of public services still the great panacea?: A systematic review of studies on economic and quality effects from 2000 to 2014

How Collective Engagement Creates Competitive Advantage for Organizations: A Business‐Level Model of Shared Vision, Competitive Intensity, and Service Performance

Improving Quality of Life Outcomes in Supported Accommodation for People with Intellectual Disability: What Makes a Difference?

‘ALL ABOUT MY IDEAL MENTAL HEALTH SERVICE’: Users, family members and experts by experience discussing a co‐designed service

Lagrangian relaxation for maximum service in multicast routing with QoS constraints

Are Dealers Still Relevant? How Dealer Service Quality Impacts Manufacturer Success

Service quality in the sharing economy: A review and research agenda

Optimal queue length information disclosure when service quality is uncertain

The strategic analysis of service mode selection for a ride‐hailing platform

Telesurgery QoS improvement over SDN based on a Type‐2 fuzzy system and enhanced cuckoo optimization algorithm

Marketing and social influences, hospital branding, and medical tourists' behavioural intention: Before‐ and after‐service consumption perspective

Improving qualities of e‐government services in Rwanda: A service provider perspective

Assessing Impacts of Store and Salesperson Dimensions of Retail Service Quality on Consumer Returns

Service quality, satisfaction, and customer loyalty in Airbnb accommodation in Thailand

A Structural Model for Examining how Destination Image, Perceived Value, and Service Quality Affect Destination Loyalty: a Case Study of Orlando

Facebook Hospital Reviews: Automated Service Quality Detection and Relationships with Patient Satisfaction

Dark side of algorithmic management on platform worker behaviors: A mixed‐method study

Does e‐service quality of online grievance redress portals lead to satisfaction? An outlook from the perspectives of Indian youth

Effects of internal service quality on nurses’ job satisfaction, commitment and performance: Mediating role of employee well‐being

Crowdsourced delivery and customer assessments of e‐Logistics Service Quality: An appraisal theory perspective

Linking business strategy to service failures and financial performance: Empirical evidence from the U.S. domestic airline industry

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