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Brave new world: service robots in the frontline

Journal of service management, 2018-11, Vol.29 (5), p.907-931

2018

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Creators, multipliers, and lurkers: who contributes and who benefits at online review sites

Journal of service management, 2014-03, Vol.25 (1), p.49-74

2014

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Does the host match the content? A taxonomical update on online consumption communities

Journal of marketing management, 2015-06, Vol.31 (9-10), p.1040-1064

2015

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Corporate Digital Responsibility in Service Firms and Their Ecosystems

Journal of service research : JSR, 2023-05, Vol.26 (2), p.173-190

2023

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Living and working with service robots: a TCCM analysis and considerations for future research

Journal of service management, 2022-02, Vol.33 (2), p.165-196

2022

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Service robots, customers and service employees: what can we learn from the academic literature and where are the gaps?

Journal of service theory and practice, 2020-07, Vol.30 (3), p.361-391

2020

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Service robots, agency and embarrassing service encounters

Journal of service management, 2022-02, Vol.33 (2), p.389-414

2022

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Corporate digital responsibility (CDR) in the age of AI: implications for interactive marketing

Journal of research in interactive marketing, 2024-01, Vol.18 (1), p.31-37

2024

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Future service technologies: is service research on track with business reality?

The Journal of services marketing, 2019-09, Vol.33 (4), p.479-487

2019

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Can (A)I Give You a Ride? Development and Validation of the CRUISE Framework for Autonomous Vehicle Services

Journal of service research : JSR, 2022-11, Vol.25 (4), p.630-648

2022

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After the revolution – new chances for service research in a digital world

Journal of service management, 2020-10, Vol.31 (3), p.597-607

2020

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Virtual gifting behavior on new social media: the perspectives of the community gift-giving model and face-negotiation theory

Internet research, 2023-07, Vol.33 (4), p.1597-1632

2023

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Adapting Behavioral Interventions for Social Media Delivery

Journal of medical Internet research, 2016-01, Vol.18 (1), p.e24-e24

2016

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Digital transformation: A multidisciplinary perspective and future research agenda

International journal of consumer studies, 2024-03, Vol.48 (2)

2024

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The Influence of Childhood Engagement in the Context of Hospitality Service Failure Evaluation

Journal of hospitality & tourism research (Washington, D.C.), 2020-02, Vol.44 (2), p.403-425

2020

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The Future of Work: Understanding the Effectiveness of Collaboration Between Human and Digital Employees in Service

Journal of service research : JSR, 2024-01

2024

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The Robot and I: The Rise of Hybrid Service Teams

NIM Marketing Intelligence Review, 2022-11, Vol.14 (2), p.37-41

2022

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Consumer trust in service companies: a multiple mediating analysis

Managing service quality, 2010-01, Vol.20 (1), p.4-25

2010

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Macht in einer triadischen Sichtweise von Dienstleistungsnetzwerken: Eine ökonomische Analyse

Marketing (Munich), 2004-01, Vol.26, p.5-14

2004

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Artificial Intelligence in Customer Service: The Next Frontier for Personalized Engagement

1, 2023

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Value fusion: The blending of consumer and firm value in the distinct context of mobile technologies and social media

Journal of service management, 2013-01, Vol.24 (3), p.268-293

2013

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Intelligent Automation, Service Robots, and AI – the Service Revolution is in Full Swing

Contemporary Trends in Marketing, 2023, p.93-110

2023

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Knowledge dissemination in the global service marketing community

Managing service quality, 2013-07, Vol.23 (4), p.272-290

2013

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Value fusion

Journal of service management, 2013-06, Vol.24 (3), p.268-293

2013

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Managing overall service quality in customer care centers: Empirical findings of a multi‐perspective approach

International journal of service industry management, 2005-01, Vol.16 (2), p.135-151

2005

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Brave new world: service robots in the frontline

Creators, multipliers, and lurkers: who contributes and who benefits at online review sites

Does the host match the content? A taxonomical update on online consumption communities

Corporate Digital Responsibility in Service Firms and Their Ecosystems

Living and working with service robots: a TCCM analysis and considerations for future research

Service robots, customers and service employees: what can we learn from the academic literature and where are the gaps?

Service robots, agency and embarrassing service encounters

Corporate digital responsibility (CDR) in the age of AI: implications for interactive marketing

Future service technologies: is service research on track with business reality?

Can (A)I Give You a Ride? Development and Validation of the CRUISE Framework for Autonomous Vehicle Services

After the revolution – new chances for service research in a digital world

Virtual gifting behavior on new social media: the perspectives of the community gift-giving model and face-negotiation theory

Adapting Behavioral Interventions for Social Media Delivery

Digital transformation: A multidisciplinary perspective and future research agenda

The Influence of Childhood Engagement in the Context of Hospitality Service Failure Evaluation

The Future of Work: Understanding the Effectiveness of Collaboration Between Human and Digital Employees in Service

The Robot and I: The Rise of Hybrid Service Teams

Consumer trust in service companies: a multiple mediating analysis

Macht in einer triadischen Sichtweise von Dienstleistungsnetzwerken: Eine ökonomische Analyse

Artificial Intelligence in Customer Service: The Next Frontier for Personalized Engagement

Value fusion: The blending of consumer and firm value in the distinct context of mobile technologies and social media

Intelligent Automation, Service Robots, and AI – the Service Revolution is in Full Swing

Knowledge dissemination in the global service marketing community

Value fusion

Managing overall service quality in customer care centers: Empirical findings of a multi‐perspective approach

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