Details

Autor(en) / Beteiligte

• Roscoe, Rod D.
• Balyan, Renu
• McNamara, Danielle S.
• Banawan, Michelle
• Schillinger, Dean

Titel

Automated strategy feedback can improve the readability of physicians’ electronic communications to simulated patients

Ist Teil von

• International journal of human-computer studies, 2023-08, Vol.176, p.103059, Article 103059

Ort / Verlag

England: Elsevier Ltd

Erscheinungsjahr

2023

Link zum Volltext

Quelle

ERIC

Beschreibungen/Notizen

• •Patient-provider communication is an essential component of patient health outcomes.•Physicians must align secure message communications to patient literacy levels.•Natural language processing algorithms can estimate message complexity.•Automated feedback helps physicians reduce message complexity, improve readability.•With feedback, physicians learn to compose more readable messages over time. Modern communication between health care professionals and patients increasingly relies upon secure messages (SMs) exchanged through an electronic patient portal. Despite the convenience of secure messaging, challenges include gaps between physician and patient expertise along with the asynchronous nature of such communication. Importantly, less readable SMs from physicians (e.g., too complicated) may result in patient confusion, non-adherence, and ultimately poorer health outcomes. The current simulation trial synthesizes work on patient-physician electronic communication, message readability assessments, and feedback to explore the potential for automated strategy feedback to improve the readability of physicians’ SMs to patients. Within a simulated secure messaging portal featuring multiple simulated patient scenarios, computational algorithms assessed the complexity of SMs written by 67 participating physicians to patients. The messaging portal provided strategy feedback for how physician responses might be improved (e.g., adding details and information to reduce complexity). Analyses of changes in SM complexity revealed that automated strategy feedback indeed helped physicians compose and refine more readable messages. Although the effects for any individual SM were slight, the cumulative effects within and across patient scenarios showed trends of decreasing complexity. Physicians appeared to learn how to craft more readable SMs via interactions with the feedback system. Implications for secure messaging systems and physician training are discussed, along with considerations for further investigation of broader physician populations and effects on patient experience.