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Though the cognitive processes controlling user navigation in virtual environments as well as in websites are similar, cognitive models of web-navigation have never been used for generating support in virtual environment navigation. We created a simulated 3D building of a hospital and presented users various navigation tasks under two conditions: a control condition and a model-generated support condition. Participants with model-generated support participants took significantly less time to reach their destination and were significantly less disoriented. The impact of model-generated support on disorientation was especially higher for users with low spatial ability.