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Importance-Performance Analysis based SWOT analysis

International journal of information management, 2019-02, Vol.44, p.194-203

2019

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The effect of customer value and trust on customer satisfaction and its impact on customer loyalty

JPPI (Jurnal Penelitian Pendidikan Indonesia) (Online), 2023-09, Vol.9 (3), p.1273

2023

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Quality of Service in Public Transport Based on Customer Satisfaction Surveys: A Review and Assessment of Methodological Approaches

Transportation science, 2015-08, Vol.49 (3), p.605-622

2015

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Customer satisfaction in Asia

Psychology & marketing, 2018-06, Vol.35 (6), p.387-391

2018

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Effect of critical incidents on public transport satisfaction and loyalty: an Ordinal Probit SEM-MIMIC approach

Transportation (Dordrecht), 2020-04, Vol.47 (2), p.827-863

2020

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Despite Efficiencies, Mergers and Acquisitions Reduce Firm Value by Hurting Customer Satisfaction

Journal of marketing, 2022-03, Vol.86 (2), p.66-86

2022

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Leveraging non-respondent data in customer satisfaction modeling

Journal of business research, 2021-10, Vol.135, p.112-126

2021

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Do managers know what their customers think and why?

Journal of the Academy of Marketing Science, 2017, Vol.45 (1), p.37-54

2017

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THE INFLUENCE OF PERCEIVED VALUE ON CUSTOMER LOYALTY THROUGH CUSTOMER SATISFACTION AND CUSTOMER ENGAGEMENT AS A MEDIATING VARIABLE ON CUSTOMERS PT. JINOM PONOROGO

International Journal of Business, Law, and Education (Online), 2023-07, Vol.4 (2), p.600-610

2023

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How to measure service quality, customer satisfaction and loyalty of public library users: Application of library customer satisfaction index (LCSI) lite model

Journal of librarianship and information science, 2023-09, Vol.55 (3), p.719-733

Oh, Dong-Geun

2023

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Service Quality Towards Banking Customer Satisfaction And Loyalty PT. Bank Mandiri

Jurnal manajemen, 2022-10, Vol.26 (3), p.385-406

2022

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Use of customer satisfaction measurements to drive improvements

Total quality management & business excellence, 2020-04, Vol.31 (5-6), p.569-582

2020

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Modeling customer satisfaction from unstructured data using a Bayesian approach

Decision Support Systems, 2016-10, Vol.90, p.1-11

2016

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Multiclass Confusion Matrix Reduction Method and Its Application on Net Promoter Score Classification Problem

Technologies (Basel), 2021-12, Vol.9 (4), p.81

2021

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Measuring automobile service quality with the European customer satisfaction index model (ECSI): the moderating effect of trust

TQM journal, 2024-03

2024

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Employee satisfaction, customer satisfaction, and financial performance: An empirical examination

International journal of hospitality management, 2009-06, Vol.28 (2), p.245-253

2009

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DETERMINANTS OF THE INTERNET GENERATION CUSTOMER LOYALTY IN INDONESIA TELECOMMUNICATION MOBILE SERVICES: DOES OF CUSTOMER SATISFACTION PLAY A MEDIATION ROLE?

Jurnal Aplikasi Manajemen, 2022-12, Vol.20 (4)

2022

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The influence of e-customer satisfaction, e-trust and perceived value on consumer's repurchase intention in B2C e-commerce segment

Asia Pacific journal of marketing and logistics, 2022-11, Vol.34 (10), p.2184-2206

2022

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Do It Right This Time: The Role of Employee Service Recovery Performance in Customer-Perceived Justice and Customer Loyalty After Service Failures

Journal of applied psychology, 2007-03, Vol.92 (2), p.475-489

Liao, Hui

2007

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Analysing the satisfaction of university–industry cooperation efforts based on the Kano model: A Korean case

Technological forecasting & social change, 2019-11, Vol.148, p.119740, Article 119740

2019

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Analysing flow experience on repurchase intention in e-retailing during COVID-19

International journal of retail & distribution management, 2021-10, Vol.49 (11), p.1571-1593

2021

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An empirical study of employee loyalty, service quality and firm performance in the service industry

International journal of production economics, 2010-03, Vol.124 (1), p.109-120

2010

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The use of fitness centre apps and its relation to customer satisfaction: a UTAUT2 perspective

International journal of sports marketing & sponsorship, 2022-09, Vol.23 (5), p.966-985

2022

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Communicating Banking Cyber-security Measures, Customer Ethical Concerns, Experience, and Loyalty Intentions: A Developing Economy’s Perspective

International review of management and marketing, 2024-05, Vol.14 (3), p.123-135

2024

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Creating customer loyalty through service customization

European journal of marketing, 2012-03, Vol.46 (3/4), p.331-356

2012

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Importance-Performance Analysis based SWOT analysis

The effect of customer value and trust on customer satisfaction and its impact on customer loyalty

Quality of Service in Public Transport Based on Customer Satisfaction Surveys: A Review and Assessment of Methodological Approaches

Customer satisfaction in Asia

Effect of critical incidents on public transport satisfaction and loyalty: an Ordinal Probit SEM-MIMIC approach

Despite Efficiencies, Mergers and Acquisitions Reduce Firm Value by Hurting Customer Satisfaction

Leveraging non-respondent data in customer satisfaction modeling

Do managers know what their customers think and why?

THE INFLUENCE OF PERCEIVED VALUE ON CUSTOMER LOYALTY THROUGH CUSTOMER SATISFACTION AND CUSTOMER ENGAGEMENT AS A MEDIATING VARIABLE ON CUSTOMERS PT. JINOM PONOROGO

How to measure service quality, customer satisfaction and loyalty of public library users: Application of library customer satisfaction index (LCSI) lite model

Service Quality Towards Banking Customer Satisfaction And Loyalty PT. Bank Mandiri

Use of customer satisfaction measurements to drive improvements

Modeling customer satisfaction from unstructured data using a Bayesian approach

Multiclass Confusion Matrix Reduction Method and Its Application on Net Promoter Score Classification Problem

Measuring automobile service quality with the European customer satisfaction index model (ECSI): the moderating effect of trust

Employee satisfaction, customer satisfaction, and financial performance: An empirical examination

DETERMINANTS OF THE INTERNET GENERATION CUSTOMER LOYALTY IN INDONESIA TELECOMMUNICATION MOBILE SERVICES: DOES OF CUSTOMER SATISFACTION PLAY A MEDIATION ROLE?

The influence of e-customer satisfaction, e-trust and perceived value on consumer's repurchase intention in B2C e-commerce segment

Do It Right This Time: The Role of Employee Service Recovery Performance in Customer-Perceived Justice and Customer Loyalty After Service Failures

Analysing the satisfaction of university–industry cooperation efforts based on the Kano model: A Korean case

Analysing flow experience on repurchase intention in e-retailing during COVID-19

An empirical study of employee loyalty, service quality and firm performance in the service industry

The use of fitness centre apps and its relation to customer satisfaction: a UTAUT2 perspective

Communicating Banking Cyber-security Measures, Customer Ethical Concerns, Experience, and Loyalty Intentions: A Developing Economy’s Perspective

Creating customer loyalty through service customization

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