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Organization (London, England), 2020-11, Vol.27 (6), p.882-899
2020

Details

Autor(en) / Beteiligte
Titel
Dealing with disgust: Street-level bureaucrats as agents of Kafkaesque bureaucracy
Ist Teil von
  • Organization (London, England), 2020-11, Vol.27 (6), p.882-899
Ort / Verlag
London, England: SAGE Publications
Erscheinungsjahr
2020
Link zum Volltext
Quelle
EBSCOhost Business Source Ultimate
Beschreibungen/Notizen
  • Bureaucracy is deeply implicated in the biopolitical regimes that create and render invisible social waste—individuals classified as abnormal, deviant, or useless—in contemporary societies. According to previous theorists, bureaucracy is able to carry out this critical task through moral distance and reliance on technical efficiency. By specifically focusing on street-level bureaucrats, a unique tier of bureaucracy which is often afforded neither moral distance nor clear directions, this article explains the microprocesses of classification, managing and recycling through which social waste management is carried out in contemporary society. In doing so, this article highlights that in addition to official policies, informal factors like social, organizational, and group norms are critical determinants of bureaucratic behavior in front-line organizations and problematize some of the key assumptions of Weberian bureaucracy. Unlike functional interpretations, we argue that, in some instances, the informal factors influencing street-level bureaucrats are more regressive than official public policies and help explain some of the dystopian features of contemporary bureaucracy and its impact on social inequity.
Sprache
Englisch
Identifikatoren
ISSN: 1350-5084
eISSN: 1461-7323
DOI: 10.1177/1350508419883382
Titel-ID: cdi_proquest_journals_2451517820

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