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Marketing [electronic resource]
Handbooks in operations research and management science Marketing
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Direct and interactive marketing
2001
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Mastering marketing : a comprehensive introduction to the skills of developing and defending your company's revenue
1999
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Principles of marketing
2000
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Essential Tools for Operations Management : Tools, Models and Approaches for Managers and Consultants [electronic resource]
1st edition
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Guilt trip : from fear to guilt on the green bandwagon
2010
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Managing & employing people pocketbook
2004
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Performance measurement in the public sector: Tennessee Valley authority
2006
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First contact resolution: Xerox case study
2005
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Improving growth & profits: Sears Canada case study
2005
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Managing the total customer experience: Cisco Systems case study
2005
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Talent management: From competencies to organizational performance - Coca Cola
2004
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First contact resolution: Global crossing integrated commercial care centers case study
2005
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Managing the total customer experience: Lands' End case study
2005
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Next generation human resources: Solar Turbines Incorporated case study
2005
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Ebay: The Story of a Brand That Taught Millions of People to Trust One Another
2007
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Effectively managing performance measurement systems LL Bean case study
2004
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Performance measurement in the public sector: Coral springs case study
2006
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Next generation human resources: Texas Instruments case study
2005
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Performance measurement in the public sector: FDOH
2006
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Talent management: From competencies to organizational performance - Capital One
2004
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Talent management: From competencies to organizational performance - Celanese AG
2004
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Shopping center tenant coordination
2006
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Next generation call center: Public Service Electric & Gas (PSE&G
2007
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Improving growth & profits: Harrah's Entertainment Inc. case study
2005
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