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Details

Autor(en) / Beteiligte
Titel
Problem Driven Management : Achieving Improvement in Operations through Knowledge Management [electronic resource]
Auflage
1st ed. 2004
Ort / Verlag
London : Palgrave Macmillan UK
Erscheinungsjahr
2004
Link zum Volltext
Beschreibungen/Notizen
  • Description based upon print version of record.
  • Includes bibliographical references (pages [350]-356) and index.
  • Cover; Contents; List of Figures; List of Tables; Prologue; Part I Basic Principles; Part II On Better Doing; Part III On Good Thinking; Appendix: Some Basic Techniques; References (by Chapters); Bibliography; Index
  • Improving service and profits should be the constant aim of the operation side of any company. Beatriz Muñoz-Seca and Josep Riverola uncover the role of knowledge and problem solving as the cornerstones of the improvement process. They present the logic of the situation and show practical ways to implement the approach. Managing the knowledge process and involving the whole company in problem solving are the keys to success. Also the book presents and develops the concept of Problem Driven Management (PDM) as a new approach to Operations.
  • English
Sprache
Englisch
Identifikatoren
ISBN: 1-280-42603-9, 9786610426034, 0-230-50450-7
OCLC-Nummer: 312477644
Titel-ID: 9925041716506463