Details

Autor(en) / Beteiligte

• Heritage, John,
• Clayman, Steven,

Titel

Talk in action : interactions, identities, and institutions [electronic resource]

Ort / Verlag

Chichester, West Sussex, England : Wiley-Blackwell,

Erscheinungsjahr

[2010]

Link zum Volltext

• Wiley Online Library - AutoHoldings Books

Beschreibungen/Notizen

• Description based upon print version of record.
• Includes bibliographical references and index.
• Cover; Title page; Copyright page; Acknowledgments; 1 Introduction; Part 1 Conversation Analysis and Social Institutions; 2 Conversation Analysis: Some Theoretical Background; Origins: Erving Goffman; Origins: Harold Garfinkel; Conversation Analysis; The Sequential Structure of Interaction; Conversation Analysis: Two Research Traditions; Institutional CA; Ordinary Conversation and Institutional Talk; Institutional Talk: Research Objectives; For Further Reading; 3 Talking Social Institutions into Being; Two Views of Talk and Social Context: The Bucket versus the Yellow Brick Road
• Methods of Talking: A Simplest CaseA Logic of Questions and Answers; The Sequential Organization of Questions and Answers: Four Institutions; Conclusion; For Further Reading; Notes; 4 Dimensions of Institutional Talk; What is "Institutional Talk"?; Dimensions of Distinctiveness in Institutional Talk; Conclusion; For Further Reading; Notes; Part 2 Calls for Emergency Service; 5 Emergency Calls as Institutional Talk; Background: Public Safety Communication Centers; The Overall Structure of Emergency Calls; Openings: Constraints on Contributions; Requests for Help: Special Patterns of Inference
• ConclusionFor Further Reading; Note; 6 Gatekeeping and Entitlement to Emergency Service; Calling 911 is Not Like Ordering a Pizza; The Genuineness Issue: Is There Really a Problem?; Accomplishing Genuineness: Epistemic Access, InferentialCautiousness, and Motivational Propriety; The Relevance Issue: Is It a Matter of Public Safety?; Opening the Gates: Promising Assistance and Saying "Thank You"; Conclusion; For Further Reading; 7 Emergency Calls under Stress; Emotion Displays and Information Transfer; Responding to Emotion Displays; Labeling Callers' Emotions; Angry Callers
• Extended Conflict: The Case of a Failed Emergency CallCoda: The Emergency Call as an Achievement; For Further Reading; Part 3 Doctor-Patient Interaction; 8 Patients' Presentations of Medical Issues: The Doctor's Problem; Acute Care Visits; The Importance of Problem Presentation; The Brevity of Problem Presentation; Problem Presentation: The Doctor's Dilemma; The Transition from Problem Presentation to History Taking; Conclusion; For Further Reading; 9 Patients' Presentations of Medical Issues: The Patient's Problem; "Known" Problems: Routine Illnesses; "Known" Problems: Recurrent Illnesses
• "Unknown" ProblemsConclusion; For Further Reading; 10 History Taking in Medicine: Questions and Answers; Dimensions of Question Design; Congruent and Cross-cutting Preferences in Medical Questioning; Dimensions of Question Design in Special Situations; Conclusion; For Further Reading; Note; 11 Diagnosis and Treatment: Medical Authority and Its Limits; The Interactional Management of Diagnosis: Three Studies; Treatment Recommendations; How Authoritative are Physicians? A Case Study; Conclusion; For Further Reading; Part 4 Trials, Juries, and Dispute Resolution; 12 Trial Examinations
• The Trial Examination as a Form of Talk
• Talk in Action examines the language, identity, and interaction of social institutions, introducing students to the research methodology of Conversation Analysis.Features a unique focus on real-world applications of CA by examining four institutional domains: calls to emergency numbers, doctor-patient interaction, courtroom trials, and mass communication,Provides a theoretical and methodological overview of the roots of CA, reviewing the main developments and findings of research on talk and social institutions conducted over the past 25 yearsShowcases the
• English
• Description based on print version record.