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Contents; Introduction: Successful negotiation; ONE Useful skills for the negotiator; TWO Approaches to negotiation; THREE Creative bargaining; FOUR Dealing with pressure; FIVE Relational influence and power; SIX Negotiating with integrity; SEVEN Negotiating globally; EIGHT Using an advocate; NINE Dealing with conflict; TEN Assertiveness skills; ELEVEN Tendering for contracts; TWELVE Staff relations; THIRTEEN Industrial tribunals; FOURTEEN Getting payment from your customers; FIFTEEN Further reading; SIXTEEN Useful addresses; Index
Modern business relies on the ability to reach mutually beneficial agreements. This text provides accessible, practical guidance and techniques for negotiating, including useful skills for the negotiator, dealing with ""people issues"", and negotiation in practice.