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Importance-Performance Analysis based SWOT analysis

International journal of information management, 2019-02, Vol.44, p.194-203

2019

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Customer satisfaction in Asia

Psychology & marketing, 2018-06, Vol.35 (6), p.387-391

2018

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Effect of critical incidents on public transport satisfaction and loyalty: an Ordinal Probit SEM-MIMIC approach

Transportation (Dordrecht), 2020-04, Vol.47 (2), p.827-863

2020

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How to measure service quality, customer satisfaction and loyalty of public library users: Application of library customer satisfaction index (LCSI) lite model

Journal of librarianship and information science, 2023-09, Vol.55 (3), p.719-733

Oh, Dong-Geun

2023

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Internet banking service quality and its implication on e-customer satisfaction and e-customer loyalty

International journal of bank marketing, 2016-05, Vol.34 (3), p.280-306

Amin, Muslim

2016

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Do managers know what their customers think and why?

Journal of the Academy of Marketing Science, 2017, Vol.45 (1), p.37-54

2017

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Leveraging non-respondent data in customer satisfaction modeling

Journal of business research, 2021-10, Vol.135, p.112-126

2021

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Multiclass Confusion Matrix Reduction Method and Its Application on Net Promoter Score Classification Problem

Technologies (Basel), 2021-12, Vol.9 (4), p.81

2021

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Modeling customer satisfaction from unstructured data using a Bayesian approach

Decision Support Systems, 2016-10, Vol.90, p.1-11

2016

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Use of customer satisfaction measurements to drive improvements

Total quality management & business excellence, 2020-04, Vol.31 (5-6), p.569-582

2020

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Employee satisfaction, customer satisfaction, and financial performance: An empirical examination

International journal of hospitality management, 2009-06, Vol.28 (2), p.245-253

2009

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Do It Right This Time: The Role of Employee Service Recovery Performance in Customer-Perceived Justice and Customer Loyalty After Service Failures

Journal of applied psychology, 2007-03, Vol.92 (2), p.475-489

Liao, Hui

2007

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Analysing the satisfaction of university–industry cooperation efforts based on the Kano model: A Korean case

Technological forecasting & social change, 2019-11, Vol.148, p.119740, Article 119740

2019

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An empirical study of employee loyalty, service quality and firm performance in the service industry

International journal of production economics, 2010-03, Vol.124 (1), p.109-120

2010

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Absorptive capacity as enabler for service improvements − the role of customer satisfaction information usage

Total quality management & business excellence, 2021-11, Vol.32 (15-16), p.1651-1665

2021

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Proposal of a Customer Satisfaction Index Model (Part of the Antecedents) Adopted to the Algerian Context

Management and Economics Review, 2024-02, Vol.9 (1), p.41-60

2024

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Creating customer loyalty through service customization

European journal of marketing, 2012-03, Vol.46 (3/4), p.331-356

2012

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Share of purchases in B2B: relative customer satisfaction indicators and customer characteristics as main influencers

The Journal of business & industrial marketing, 2023-03, Vol.38 (5), p.1029-1040

Alet Vilaginés, Josep

2023

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Analysing flow experience on repurchase intention in e-retailing during COVID-19

International journal of retail & distribution management, 2021-10, Vol.49 (11), p.1571-1593

2021

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The effect of library indoor environments on occupant satisfaction and performance in Chinese universities using SEMs

Building and environment, 2019-03, Vol.150, p.322-329

Zhang, Zhubai

2019

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Linking relationship marketing to customer loyalty in the e-banking context: The central role of customer satisfaction

Gadjah Mada international journal of business, 2024-01, Vol.26 (1), p.109-140

Hoang, Dung Phuong

2024

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The Contributions of Customer Knowledge and Artificial Intelligence to Customer Satisfaction

International review of management and marketing, 2022-09, Vol.12 (5), p.1-4

Zada, Ibrahim

2022

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Assessing the moderating effect of consumer product knowledge and online shopping experience on using recommendation agents for customer loyalty

Decision Support Systems, 2013-11, Vol.55 (4), p.883-893

2013

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An agency perspective on service triads: Linking operational and financial performance

Journal of operations management, 2015-05, Vol.35 (1), p.56-66

2015

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How do full-service carriers and low-cost carriers passengers perceived service dimensions, passengers’ satisfaction, and loyalty differently? An empirical study

Journal of industrial engineering and management, 2022-10, Vol.15 (4), p.587-613

2022

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Importance-Performance Analysis based SWOT analysis

Customer satisfaction in Asia

Effect of critical incidents on public transport satisfaction and loyalty: an Ordinal Probit SEM-MIMIC approach

How to measure service quality, customer satisfaction and loyalty of public library users: Application of library customer satisfaction index (LCSI) lite model

Internet banking service quality and its implication on e-customer satisfaction and e-customer loyalty

Do managers know what their customers think and why?

Leveraging non-respondent data in customer satisfaction modeling

Multiclass Confusion Matrix Reduction Method and Its Application on Net Promoter Score Classification Problem

Modeling customer satisfaction from unstructured data using a Bayesian approach

Use of customer satisfaction measurements to drive improvements

Employee satisfaction, customer satisfaction, and financial performance: An empirical examination

Do It Right This Time: The Role of Employee Service Recovery Performance in Customer-Perceived Justice and Customer Loyalty After Service Failures

Analysing the satisfaction of university–industry cooperation efforts based on the Kano model: A Korean case

An empirical study of employee loyalty, service quality and firm performance in the service industry

Absorptive capacity as enabler for service improvements − the role of customer satisfaction information usage

Proposal of a Customer Satisfaction Index Model (Part of the Antecedents) Adopted to the Algerian Context

Creating customer loyalty through service customization

Share of purchases in B2B: relative customer satisfaction indicators and customer characteristics as main influencers

Analysing flow experience on repurchase intention in e-retailing during COVID-19

The effect of library indoor environments on occupant satisfaction and performance in Chinese universities using SEMs

Linking relationship marketing to customer loyalty in the e-banking context: The central role of customer satisfaction

The Contributions of Customer Knowledge and Artificial Intelligence to Customer Satisfaction

Assessing the moderating effect of consumer product knowledge and online shopping experience on using recommendation agents for customer loyalty

An agency perspective on service triads: Linking operational and financial performance

How do full-service carriers and low-cost carriers passengers perceived service dimensions, passengers’ satisfaction, and loyalty differently? An empirical study

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