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Innovative framework for self-service kiosks: Integrating customer value knowledge

Journal of innovation & knowledge, 2019-10, Vol.4 (4), p.262-268

2019

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Optimisation of check-in process focused on passenger perception for using self-service technologies at airport in Australia

Journal of airline and airport management, 2022-02, Vol.12 (1), p.1-14

2022

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Customers' political ideology and Self‐Service Technologies: Do political leanings predict usage of Self‐Service Technologies?

Psychology & marketing, 2024-09, Vol.41 (9), p.1919-1933

2024

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Useful chatbot experience provides technological satisfaction: An emerging market perspective

South African journal of information management, 2021-01, Vol.23 (1), p.e1-e8

2021

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The impact of self‐service versus interpersonal contact on customer–brand relationship in the time of frontline technology infusion

Psychology & marketing, 2022-05, Vol.39 (5), p.906-920

2022

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An empirical analysis of self-service technologies: mediating role ofcustomer powerlessness

The Journal of services marketing, 2022-03, Vol.36 (2), p.129-142

2022

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Designing the digitalized guest experience: A comprehensive framework and research agenda

Psychology & marketing, 2024-03, Vol.41 (3), p.512-531

2024

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Service Quality of Social Media-Based Self-Service Technology in the Food Service Context

Sustainability, 2022-10, Vol.14 (20), p.13483

2022

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Investigation into waiting time, self‐service technology, and customer loyalty: The mediating role of waiting time in satisfaction

Human factors and ergonomics in manufacturing & service industries, 2021-01, Vol.31 (1), p.27-41

2021

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Assessing the effects of consumer involvement and service quality in a self-service setting

Human factors and ergonomics in manufacturing & service industries, 2011-09, Vol.21 (5), p.504-515

2011

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Customer service chatbots: Anthropomorphism and adoption

Journal of business research, 2020-07, Vol.115, p.14-24

2020

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Self-service Revisited:: How to Balance High-tech and High-touch in Customer Relationships

European management journal, 2007-08, Vol.25 (4), p.310-319

2007

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The role of self-service technologies in restoring justice

Journal of business research, 2011-04, Vol.64 (4), p.348-355

2011

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AI-based self-service technology in public service delivery: User experience and influencing factors

Government information quarterly, 2021-10, Vol.38 (4), p.101520, Article 101520

2021

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Factors Influencing the Acceptance of Self-Service Technologies: A Meta-Analysis

Journal of service research : JSR, 2016-11, Vol.19 (4), p.396-416

2016

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Analysis of Factors Affecting The User Acceptance's Level of Self-Service Technologies at Indonesian Airport

Procedia computer science, 2024, Vol.234, p.1529-1537

2024

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Exploring Use Behavior of Self-Service Ordering at Restaurants with Application Unified Theory of Acceptance and Use of Technology Model

Engineering proceedings, 2023-06, Vol.38 (1), p.26

2023

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Self-Service Technologies and e-Services Risks in Social Commerce Era

Journal of business ethics, 2016-12, Vol.139 (2), p.251-269

2016

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From Parking Meters to Vending Machines: A Study of Usability Issues in Self-Service Technologies

International journal of human-computer interaction, 2024-08, Vol.40 (16), p.4365-4379

2024

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To err is human: Tolerate humans instead of machines in service failure

Journal of retailing and consumer services, 2021-03, Vol.59, p.102363, Article 102363

2021

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Only If It Is Convenient: Understanding How Convenience Influences Self-Service Technology Evaluation

Journal of Service Research, 2013-02, Vol.16 (1), p.39-51

2013

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Feeling rewarded and entitled to be served: Understanding the influence of self- versus regular checkout on customer loyalty

Journal of business research, 2024-01, Vol.170, p.114293, Article 114293

2024

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The influence of technology anxiety on consumer use and experiences with self-service technologies

Journal of business research, 2003-11, Vol.56 (11), p.899-906

2003

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What's in the parcel locker? Exploring customer value in e-commerce last mile delivery

Journal of business research, 2018-07, Vol.88, p.421-427

2018

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If you install it, will they use it? Understanding why hospitality customers take “technological pauses” from self-service technology

Journal of business research, 2015-09, Vol.68 (9), p.1862-1868

2015

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Innovative framework for self-service kiosks: Integrating customer value knowledge

Optimisation of check-in process focused on passenger perception for using self-service technologies at airport in Australia

Customers' political ideology and Self‐Service Technologies: Do political leanings predict usage of Self‐Service Technologies?

Useful chatbot experience provides technological satisfaction: An emerging market perspective

The impact of self‐service versus interpersonal contact on customer–brand relationship in the time of frontline technology infusion

An empirical analysis of self-service technologies: mediating role ofcustomer powerlessness

Designing the digitalized guest experience: A comprehensive framework and research agenda

Service Quality of Social Media-Based Self-Service Technology in the Food Service Context

Investigation into waiting time, self‐service technology, and customer loyalty: The mediating role of waiting time in satisfaction

Assessing the effects of consumer involvement and service quality in a self-service setting

Customer service chatbots: Anthropomorphism and adoption

Self-service Revisited:: How to Balance High-tech and High-touch in Customer Relationships

The role of self-service technologies in restoring justice

AI-based self-service technology in public service delivery: User experience and influencing factors

Factors Influencing the Acceptance of Self-Service Technologies: A Meta-Analysis

Analysis of Factors Affecting The User Acceptance's Level of Self-Service Technologies at Indonesian Airport

Exploring Use Behavior of Self-Service Ordering at Restaurants with Application Unified Theory of Acceptance and Use of Technology Model

Self-Service Technologies and e-Services Risks in Social Commerce Era

From Parking Meters to Vending Machines: A Study of Usability Issues in Self-Service Technologies

To err is human: Tolerate humans instead of machines in service failure

Only If It Is Convenient: Understanding How Convenience Influences Self-Service Technology Evaluation

Feeling rewarded and entitled to be served: Understanding the influence of self- versus regular checkout on customer loyalty

The influence of technology anxiety on consumer use and experiences with self-service technologies

What's in the parcel locker? Exploring customer value in e-commerce last mile delivery

If you install it, will they use it? Understanding why hospitality customers take “technological pauses” from self-service technology

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