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Product returns management: a comprehensive review and future research agenda

International journal of production research, 2022-06, Vol.60 (12), p.3920-3944

2022

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A Comparison of Return Rate Calculation Methods: Evidence from 16 Retailers

Journal of retailing, 2021-12, Vol.97 (4), p.676-696

2021

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Is returning a product worth my time? The impact of time cues on consumer product returns

Psychology & marketing, 2022-07, Vol.39 (7), p.1413-1427

2022

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Barriers in omnichannel retailing returns: a conceptual framework

International journal of retail & distribution management, 2021-01, Vol.49 (1), p.121-143

2021

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Intertemporal Product Management with Strategic Consumers: The Value of Defective Product Returns

Manufacturing & service operations management, 2022-03, Vol.24 (2), p.1146-1164

2022

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A closed-loop supply chain with stochastic product returns and worker experience under learning and forgetting

International journal of production research, 2017-11, Vol.55 (22), p.6760-6778

2017

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A multi-commodity location-inventory problem in a closed-loop supply chain with commercial product returns

International journal of production research, 2020-11, Vol.58 (22), p.6899-6916

2020

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Network design for reverse logistics

Omega (Oxford), 2008-08, Vol.36 (4), p.535-548

Srivastava, Samir K.

2008

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The impact of reverse logistics onto green supply chain competitiveness evidence from Serbian consumers

International journal of retail & distribution management, 2020-09, Vol.48 (9), p.1003-1021

2020

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Reducing ecommerce returns with return credits

Electronic commerce research, 2023-12, Vol.23 (4), p.2011-2033

2023

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Time Value of Commercial Product Returns

Management science, 2006-08, Vol.52 (8), p.1200-1214

2006

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3R model: A post-purchase context-aware reputation model to mitigate unfair ratings in e-commerce

Knowledge-based systems, 2021-11, Vol.231, p.107441, Article 107441

2021

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Forecasting return of used products for remanufacturing using Graphical Evaluation and Review Technique (GERT)

International journal of production economics, 2016-11, Vol.181, p.315-324

2016

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Influence of return convenience on young buyers’ repurchase intentions

Young consumers, 2024-02, Vol.25 (2), p.149-169

2024

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Contrasting profiles of product returners and keepers

The Journal of consumer marketing, 2021-05, Vol.38 (3), p.313-327

Lee, Dong Hwan

2021

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Factors affecting customer satisfaction on online shopping holiday

Marketing intelligence & planning, 2021-05, Vol.39 (4), p.516-532

2021

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Digital transformation technologies to analyze product returns in the e-commerce industry

Journal of enterprise information management, 2024-04, Vol.37 (2), p.456-487

2024

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Credibility of Youtube product reviews and customers' product return intention: a product fit uncertainty perspective

Information technology & people (West Linn, Or.), 2024-05, Vol.37 (4), p.1560-1586

2024

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Reducing retail supply chain costs of product returns using digital product fitting

International journal of physical distribution & logistics management, 2021-08, Vol.51 (8), p.877-896

2021

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Fused latent models for assessing product return propensity in online commerce

Decision Support Systems, 2016-11, Vol.91, p.77-88

2016

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An empirical analysis on the influence of risk on relationships between handling of product returns and customer loyalty in E-commerce

International journal of production economics, 2011-04, Vol.130 (2), p.255-261

Ramanathan, Ramakrishnan

2011

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Robust optimal policies of production and inventory with uncertain returns and demand

International journal of production economics, 2011-12, Vol.134 (2), p.357-367

2011

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Analysis of customers' return behaviour after online shopping in China using SEM

Industrial management + data systems, 2020-05, Vol.120 (5), p.883-902

2020

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CONSUMERS' LEGITIMATE AND OPPORTUNISTIC PRODUCT RETURN BEHAVIORS IN ONLINE SHOPPING

Journal of electronic commerce research, 2018, Vol.19 (4), p.301-319

2018

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Inventory control with product returns: The impact of imperfect information

European journal of operational research, 2009-04, Vol.194 (1), p.85-101

2009

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Product returns management: a comprehensive review and future research agenda

A Comparison of Return Rate Calculation Methods: Evidence from 16 Retailers

Is returning a product worth my time? The impact of time cues on consumer product returns

Barriers in omnichannel retailing returns: a conceptual framework

Intertemporal Product Management with Strategic Consumers: The Value of Defective Product Returns

A closed-loop supply chain with stochastic product returns and worker experience under learning and forgetting

A multi-commodity location-inventory problem in a closed-loop supply chain with commercial product returns

Network design for reverse logistics

The impact of reverse logistics onto green supply chain competitiveness evidence from Serbian consumers

Reducing ecommerce returns with return credits

Time Value of Commercial Product Returns

3R model: A post-purchase context-aware reputation model to mitigate unfair ratings in e-commerce

Forecasting return of used products for remanufacturing using Graphical Evaluation and Review Technique (GERT)

Influence of return convenience on young buyers’ repurchase intentions

Contrasting profiles of product returners and keepers

Factors affecting customer satisfaction on online shopping holiday

Digital transformation technologies to analyze product returns in the e-commerce industry

Credibility of Youtube product reviews and customers' product return intention: a product fit uncertainty perspective

Reducing retail supply chain costs of product returns using digital product fitting

Fused latent models for assessing product return propensity in online commerce

An empirical analysis on the influence of risk on relationships between handling of product returns and customer loyalty in E-commerce

Robust optimal policies of production and inventory with uncertain returns and demand

Analysis of customers' return behaviour after online shopping in China using SEM

CONSUMERS' LEGITIMATE AND OPPORTUNISTIC PRODUCT RETURN BEHAVIORS IN ONLINE SHOPPING

Inventory control with product returns: The impact of imperfect information

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