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Should businesses keep consistent performance between channels? Empirical evidence from the impact of rating discrepancy on demand

Decision sciences, 2022-04, Vol.53 (2), p.260-276

2022

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Learning from the Past Bridging Digital and Physical Markets: A Guidelines for Future Research Agenda of Online-to-Offline (O2O) Marketing Strategy

International review of management and marketing, 2024-05, Vol.14 (3), p.82-96

Putra, Aditya Halim Perdana Kusuma

2024

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The reform of computer experiment teaching based on O2O model

Computer applications in engineering education, 2019-01, Vol.27 (1), p.102-111

2019

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Barriers and paradoxical recommendation behaviour in online to offline (O2O) services. A convergent mixed-method study

Journal of business research, 2021-07, Vol.131, p.25-39

2021

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Do information and service quality affect perceived privacy protection, satisfaction, and loyalty? Evidence from a Chinese O2O-based mobile shopping application

Telematics and informatics, 2021-01, Vol.56, p.101483, Article 101483

2021

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Restaurant information cues, Diners’ expectations, and need for cognition: Experimental studies of online-to-offline mobile food ordering

Journal of retailing and consumer services, 2019-11, Vol.51, p.231-241

2019

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Manufacturer rebate and channel coordination in O2O retailing

Journal of retailing and consumer services, 2021-01, Vol.58, p.102268, Article 102268

2021

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Do neighborhood food environments matter for eating through online-to-offline food delivery services?

Applied geography (Sevenoaks), 2022-01, Vol.138, p.102620, Article 102620

2022

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Development of a service blueprint for the online-to-offline integration in service

Journal of retailing and consumer services, 2020-05, Vol.54, p.101944, Article 101944

2020

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Preparing an exhibition in the post-pandemic era: Evidence from an O2O-based exhibition of B2B firms

Technological forecasting & social change, 2022-12, Vol.185, p.122041, Article 122041

2022

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I love you, but you let me down! How hate and retaliation damage customer-brand relationship

Technological forecasting & social change, 2022-01, Vol.174, p.121183, Article 121183

2022

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Choice of O2O Food Delivery Mode: Self-built Platform or Third-Party Platform? Self-Delivery or Third-Party Delivery?

IEEE transactions on engineering management, 2023-06, Vol.70 (6), p.2206-2219

2023

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Factors influencing consumers' purchase decision-making in O2O business model: Evidence from consumers' overall evaluation

Journal of retailing and consumer services, 2021-07, Vol.61, p.102565, Article 102565

2021

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Consumers' usage of food delivery app: a theory of consumption values

Journal of hospitality marketing & management, 2022-07, Vol.31 (5), p.601-619

2022

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Does mIM experience affect satisfaction with and loyalty toward O2O services?

Computers in human behavior, 2018-05, Vol.82, p.70-80

2018

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How smart cities transform operations models: a new research agenda for operations management in the digital economy

Production planning & control, 2016-04, Vol.27 (6), p.514-528

2016

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Determinants of Business Resilience in the Restaurant Industry During the COVID-19 Pandemic: A Textual Analytics Study on an O2O Platform Case

IEEE transactions on engineering management, 2024-01, Vol.71, p.10427-10440

2024

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Resistance to O2O technology platform adoption among small retailers: The influence of visibility and discoverability

Technology in society, 2024-03, Vol.76, p.102482, Article 102482

2024

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A framework for evaluation of supply chain coordination by contracts under O2O environment

International journal of production economics, 2019-09, Vol.215, p.11-23

2019

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A Thematic Review on Using Food Delivery Services during the Pandemic: Insights for the Post-COVID-19 Era

International journal of environmental research and public health, 2022-11, Vol.19 (22), p.15267

2022

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Enhancing online-to-offline specific customer loyalty in beauty industry

Enterprise information systems, 2019-03, Vol.13 (3), p.352-375

2019

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Service quality factors affecting customer attitudes in online-to-offline commerce

Information systems and e-business management, 2020-03, Vol.18 (1), p.1-34

2020

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Online-To-Offline (O2O) Business: Empirically Examining the Adoption Vs. Non-adoption

Journal Européen des Systèmes Automatisés, 2019-07, Vol.52 (2), p.189-198

2019

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Understanding how O2O service synergies drive customer continuance intention: a study of OTAs and hotels

Asia Pacific journal of tourism research, 2021-10, Vol.26 (10), p.1139-1155

2021

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Pricing Policies in a Retailer Stackelberg O2O Green Supply Chain

Sustainability, 2020-04, Vol.12 (8), p.3236

2020

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Should businesses keep consistent performance between channels? Empirical evidence from the impact of rating discrepancy on demand

Learning from the Past Bridging Digital and Physical Markets: A Guidelines for Future Research Agenda of Online-to-Offline (O2O) Marketing Strategy

The reform of computer experiment teaching based on O2O model

Barriers and paradoxical recommendation behaviour in online to offline (O2O) services. A convergent mixed-method study

Do information and service quality affect perceived privacy protection, satisfaction, and loyalty? Evidence from a Chinese O2O-based mobile shopping application

Restaurant information cues, Diners’ expectations, and need for cognition: Experimental studies of online-to-offline mobile food ordering

Manufacturer rebate and channel coordination in O2O retailing

Do neighborhood food environments matter for eating through online-to-offline food delivery services?

Development of a service blueprint for the online-to-offline integration in service

Preparing an exhibition in the post-pandemic era: Evidence from an O2O-based exhibition of B2B firms

I love you, but you let me down! How hate and retaliation damage customer-brand relationship

Choice of O2O Food Delivery Mode: Self-built Platform or Third-Party Platform? Self-Delivery or Third-Party Delivery?

Factors influencing consumers' purchase decision-making in O2O business model: Evidence from consumers' overall evaluation

Consumers' usage of food delivery app: a theory of consumption values

Does mIM experience affect satisfaction with and loyalty toward O2O services?

How smart cities transform operations models: a new research agenda for operations management in the digital economy

Determinants of Business Resilience in the Restaurant Industry During the COVID-19 Pandemic: A Textual Analytics Study on an O2O Platform Case

Resistance to O2O technology platform adoption among small retailers: The influence of visibility and discoverability

A framework for evaluation of supply chain coordination by contracts under O2O environment

A Thematic Review on Using Food Delivery Services during the Pandemic: Insights for the Post-COVID-19 Era

Enhancing online-to-offline specific customer loyalty in beauty industry

Service quality factors affecting customer attitudes in online-to-offline commerce

Online-To-Offline (O2O) Business: Empirically Examining the Adoption Vs. Non-adoption

Understanding how O2O service synergies drive customer continuance intention: a study of OTAs and hotels

Pricing Policies in a Retailer Stackelberg O2O Green Supply Chain

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