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The impact of service quality attributes of beauty parlors towards customer loyalty through customer satisfaction and trust

JPPI (Jurnal Penelitian Pendidikan Indonesia) (Online), 2022-09, Vol.8 (3), p.817

2022

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An empirical study of employee loyalty, service quality and firm performance in the service industry

International journal of production economics, 2010-03, Vol.124 (1), p.109-120

2010

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Investigating the service brand: A customer value perspective

Journal of business research, 2009-03, Vol.62 (3), p.345-355

2009

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‘Regrettable‐escapism’ the negative effects of mobile app use: A retail perspective

Psychology & marketing, 2022-01, Vol.39 (1), p.150-167, Article mar.21584

2022

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Peran Mediasi Customer Satisfaction dalam Customer Experience Dan Loyalitas Pelanggan

Jurnal bisnis dan manajemen, 2020-11, Vol.7 (2)

2020

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THE INFLUENCE OF PERCEIVED VALUE ON CUSTOMER LOYALTY THROUGH CUSTOMER SATISFACTION AND CUSTOMER ENGAGEMENT AS A MEDIATING VARIABLE ON CUSTOMERS PT. JINOM PONOROGO

International Journal of Business, Law, and Education (Online), 2023-07, Vol.4 (2), p.600-610

2023

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The effect of customer value and trust on customer satisfaction and its impact on customer loyalty

JPPI (Jurnal Penelitian Pendidikan Indonesia) (Online), 2023-09, Vol.9 (3), p.1273

2023

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Linking Fintech Payment Services and Customer Loyalty Intention in the Hospitality Industry: The Mediating Role of Customer Experience and Attitude

Sustainability, 2022-12, Vol.14 (24), p.16481

2022

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The impact of e-commerce drivers on e-customer loyalty: Evidence from KSA

International journal of data and network science (Print), 2022-01, Vol.6 (1), p.73-80

Al-Ayed, Sura

2022

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The role of perceived usefulness and perceived ease-of-use toward satisfaction and trust which influence computer consumers' loyalty in China

Gadjah Mada international journal of business, 2021-09, Vol.23 (3), p.262-294

2021

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What induces online loyalty? Online versus offline brand images

Journal of business research, 2009-05, Vol.62 (5), p.557-564

2009

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Antecedents of customer loyalty in Islamic banking: evidence from Tanzania

Journal of Islamic accounting and business research, 2022-04, Vol.13 (4), p.701-713

2022

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Price fairness perceptions and customer loyalty in a retail context

Journal of business research, 2009-06, Vol.62 (6), p.588-593

2009

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Menciptakan Loyalitas Pelanggan melalui Kepuasan e-Commerce Shopee

Jurnal Pendidikan dan Kewirausahaan, 2022-02, Vol.10 (2), p.452-463

Iriantini, Dwi Bhakti

2022

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Customer satisfaction and brand equity

Journal of business research, 2011-10, Vol.64 (10), p.1089-1096

2011

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Linking relationship marketing to customer loyalty in the e-banking context: The central role of customer satisfaction

Gadjah Mada international journal of business, 2024-01, Vol.26 (1), p.109-140

Hoang, Dung Phuong

2024

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DETERMINANTS OF THE INTERNET GENERATION CUSTOMER LOYALTY IN INDONESIA TELECOMMUNICATION MOBILE SERVICES: DOES OF CUSTOMER SATISFACTION PLAY A MEDIATION ROLE?

Jurnal Aplikasi Manajemen, 2022-12, Vol.20 (4)

2022

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The effects of customer satisfaction and switching barrier on customer loyalty in Korean mobile telecommunication services

Telecommunications policy, 2004-03, Vol.28 (2), p.145-159

2004

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An empirical analysis on the influence of risk on relationships between handling of product returns and customer loyalty in E-commerce

International journal of production economics, 2011-04, Vol.130 (2), p.255-261

Ramanathan, Ramakrishnan

2011

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Measuring the factors impact on firm performance recovery in coffee chain in Vietnam

Asian Journal of Economic Modelling, 2024-04, Vol.12 (2), p.93-107

Pham, Manh Tien

2024

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Investigating the role of utilitarian and hedonic goals in characterizing customer loyalty in E-marketplaces

Heliyon, 2023-08, Vol.9 (8), p.e19193-e19193, Article e19193

2023

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Moderators of the Effect of Viewer Satisfaction on Loyalty Towards Television Channels in Harare, Zimbabwe

Journal of African business, 2022-10, Vol.23 (4), p.851-868

2022

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Complex Customer Loyalty Measurement at Closed-Loop Quality Management in B2B Area—Czech Example

Sustainability, 2021-03, Vol.13 (5), p.2957

2021

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Determinants of customer loyalty in the wireless telecommunications industry

Telecommunications policy, 2007-03, Vol.31 (2), p.93-106

2007

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Service Quality Towards Banking Customer Satisfaction And Loyalty PT. Bank Mandiri

Jurnal manajemen, 2022-10, Vol.26 (3), p.385-406

2022

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The impact of service quality attributes of beauty parlors towards customer loyalty through customer satisfaction and trust

An empirical study of employee loyalty, service quality and firm performance in the service industry

Investigating the service brand: A customer value perspective

‘Regrettable‐escapism’ the negative effects of mobile app use: A retail perspective

Peran Mediasi Customer Satisfaction dalam Customer Experience Dan Loyalitas Pelanggan

THE INFLUENCE OF PERCEIVED VALUE ON CUSTOMER LOYALTY THROUGH CUSTOMER SATISFACTION AND CUSTOMER ENGAGEMENT AS A MEDIATING VARIABLE ON CUSTOMERS PT. JINOM PONOROGO

The effect of customer value and trust on customer satisfaction and its impact on customer loyalty

Linking Fintech Payment Services and Customer Loyalty Intention in the Hospitality Industry: The Mediating Role of Customer Experience and Attitude

The impact of e-commerce drivers on e-customer loyalty: Evidence from KSA

The role of perceived usefulness and perceived ease-of-use toward satisfaction and trust which influence computer consumers' loyalty in China

What induces online loyalty? Online versus offline brand images

Antecedents of customer loyalty in Islamic banking: evidence from Tanzania

Price fairness perceptions and customer loyalty in a retail context

Menciptakan Loyalitas Pelanggan melalui Kepuasan e-Commerce Shopee

Customer satisfaction and brand equity

Linking relationship marketing to customer loyalty in the e-banking context: The central role of customer satisfaction

DETERMINANTS OF THE INTERNET GENERATION CUSTOMER LOYALTY IN INDONESIA TELECOMMUNICATION MOBILE SERVICES: DOES OF CUSTOMER SATISFACTION PLAY A MEDIATION ROLE?

The effects of customer satisfaction and switching barrier on customer loyalty in Korean mobile telecommunication services

An empirical analysis on the influence of risk on relationships between handling of product returns and customer loyalty in E-commerce

Measuring the factors impact on firm performance recovery in coffee chain in Vietnam

Investigating the role of utilitarian and hedonic goals in characterizing customer loyalty in E-marketplaces

Moderators of the Effect of Viewer Satisfaction on Loyalty Towards Television Channels in Harare, Zimbabwe

Complex Customer Loyalty Measurement at Closed-Loop Quality Management in B2B Area—Czech Example

Determinants of customer loyalty in the wireless telecommunications industry

Service Quality Towards Banking Customer Satisfaction And Loyalty PT. Bank Mandiri

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