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The role of customer behavior in forming perceived value at restaurants: A multidimensional approach

International journal of hospitality management, 2020-05, Vol.87, p.102511, Article 102511

2020

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Customer participation and citizenship behavioral influences on employee performance, satisfaction, commitment, and turnover intention

Journal of business research, 2011, Vol.64 (1), p.87-95

2011

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A review of customer citizenship behaviors in the service context

The Service industries journal, 2021-02, Vol.41 (3-4), p.169-199

2021

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How to Sustain the Customer Experience:: An Overview of Experience Components that Co-create Value With the Customer

European management journal, 2007-10, Vol.25 (5), p.395-410

2007

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Customers acting badly: Evidence from the hospitality industry

Journal of business research, 2011-10, Vol.64 (10), p.1034-1042

2011

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Customer value co-creation behavior: Scale development and validation

Journal of business research, 2013-09, Vol.66 (9), p.1279-1284

2013

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The Impact of Employees' Perceived Customer Citizenship Behaviors on Organizational Citizenship Behaviors: The Mediating Roles of Employee Customer-orientation Attitude

International Journal of Hospitality & Tourism Administration, 2023-08, Vol.24 (4), p.669-694

2023

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Reprisal, retribution and requital: Investigating customer retaliation

Journal of business research, 2009-02, Vol.62 (2), p.231-238

2009

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Investigating mediators between corporate reputation and customer citizenship behaviors

Journal of business research, 2011, Vol.64 (1), p.39-44

2011

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Using Twitter network to detect market segments in the airline industry

Journal of air transport management, 2018-10, Vol.73, p.67-76

2018

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A more comprehensive understanding and measure of customer helping behavior

Journal of business research, 2010-08, Vol.63 (8), p.787-792

2010

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The Consequences of Dysfunctional Customer Behavior

Journal of service research : JSR, 2003-11, Vol.6 (2), p.144-161

2003

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Motivations leading to customer citizenship behavior in services: scale development and validation

The Journal of consumer marketing, 2016-11, Vol.33 (7), p.539-551

2016

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Customer engagement behaviors: The role of service convenience, fairness and quality

Journal of retailing and consumer services, 2018-09, Vol.44, p.293-304

2018

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Customer-to-customer interactions on customer citizenship behavior

Service business, 2017-03, Vol.11 (1), p.117-139

2017

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Sustaining customer engagement behavior through corporate social responsibility: The roles of environmental concern and green trust

Journal of cleaner production, 2020-07, Vol.262, p.121348, Article 121348

2020

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Developing an Integrated Marketing Mix Based on the Behavior of Industrial Customer: The Case of Behran Oil Company

Iranian journal of management studies, 2023-03, Vol.16 (2), p.467-479

2023

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Value cocreation behavior of customers and companies on the Weibo social media platform

Social behavior and personality, 2020-03, Vol.48 (3), p.1-11

2020

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Promoting the advocacy behavior of customers through corporate social responsibility: The role of brand admiration

Business and society review (1974), 2023-06, Vol.128 (2), p.367-386

2023

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Do morally disengaged employees withdraw from customer-oriented citizenship behavior in response to customers’ uncivil behavior?

Journal of business research, 2023-10, Vol.165, p.114027, Article 114027

2023

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Customer brand engagement and co-production: an examination of key boundary conditions in the sharing economy

European journal of marketing, 2022-11, Vol.56 (10), p.2594-2621

2022

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The Role of Customer Perceived Ethicality in Explaining the Impact of Incivility Among Employees on Customer Unethical Behavior and Customer Citizenship Behavior

Journal of business ethics, 2022-06, Vol.178 (2), p.519-535

2022

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Does Raising Value Co-creation Increase All Customers' Happiness?

Journal of business ethics, 2018-11, Vol.152 (4), p.1053-1067

2018

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Dynamic pricing in the presence of consumer inertia

Omega (Oxford), 2012-04, Vol.40 (2), p.137-148

2012

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Omnichannel Retail Operations with Buy-Online-and-Pick-up-in-Store

Management science, 2017-08, Vol.63 (8), p.2478-2492

2017

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The role of customer behavior in forming perceived value at restaurants: A multidimensional approach

Customer participation and citizenship behavioral influences on employee performance, satisfaction, commitment, and turnover intention

A review of customer citizenship behaviors in the service context

How to Sustain the Customer Experience:: An Overview of Experience Components that Co-create Value With the Customer

Customers acting badly: Evidence from the hospitality industry

Customer value co-creation behavior: Scale development and validation

The Impact of Employees' Perceived Customer Citizenship Behaviors on Organizational Citizenship Behaviors: The Mediating Roles of Employee Customer-orientation Attitude

Reprisal, retribution and requital: Investigating customer retaliation

Investigating mediators between corporate reputation and customer citizenship behaviors

Using Twitter network to detect market segments in the airline industry

A more comprehensive understanding and measure of customer helping behavior

The Consequences of Dysfunctional Customer Behavior

Motivations leading to customer citizenship behavior in services: scale development and validation

Customer engagement behaviors: The role of service convenience, fairness and quality

Customer-to-customer interactions on customer citizenship behavior

Sustaining customer engagement behavior through corporate social responsibility: The roles of environmental concern and green trust

Developing an Integrated Marketing Mix Based on the Behavior of Industrial Customer: The Case of Behran Oil Company

Value cocreation behavior of customers and companies on the Weibo social media platform

Promoting the advocacy behavior of customers through corporate social responsibility: The role of brand admiration

Do morally disengaged employees withdraw from customer-oriented citizenship behavior in response to customers’ uncivil behavior?

Customer brand engagement and co-production: an examination of key boundary conditions in the sharing economy

The Role of Customer Perceived Ethicality in Explaining the Impact of Incivility Among Employees on Customer Unethical Behavior and Customer Citizenship Behavior

Does Raising Value Co-creation Increase All Customers' Happiness?

Dynamic pricing in the presence of consumer inertia

Omnichannel Retail Operations with Buy-Online-and-Pick-up-in-Store

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