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Script Usage in Standardized and Customized Service Encounters: Implications for Perceived Service Quality

Production and operations management, 2013-05, Vol.22 (3), p.518-534

2013

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Can Customers Detect Script Usage in Service Encounters?: An Experimental Video Analysis

Journal of service research : JSR, 2012-11, Vol.15 (4), p.390-400

2012

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The Impact of Service System Design and Flow Experience on Customer Satisfaction in Online Financial Services

Journal of service research : JSR, 2010-02, Vol.13 (1), p.96-110

2010

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A comparison of quality function deployment and conjoint analysis in new product design

The Journal of product innovation management, 2002-09, Vol.19 (5), p.354-364

2002

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Control Charts in the Presence of Data Correlation

Management science, 1992-08, Vol.38 (8), p.1084-1105

1992

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Small-Sample Interval Estimation of Bernoulli and Poisson Parameters

The American statistician, 1997-11, Vol.51 (4), p.321-325

Wardell, Don G.

1997

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Run-Length Distributions of Special-Cause Control Charts for Correlated Processes

Technometrics, 1994-02, Vol.36 (1), p.3-17

1994

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Creating Individualized Data Sets for Student Exercises Using Microsoft Excel and Visual Basic

Transactions on education, 2006-09, Vol.7 (1), p.136-148

2006

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An Interactive Excel VBA Example for Teaching Statistics Concepts

Transactions on education, 2006-09, Vol.7 (1), p.125-135

2006

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A comparison of quality function deployment and conjoint analysis in new product design

The Journal of product innovation management, 2002-09, Vol.19 (5), p.354-364

2002

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Small-Sample Interval Estimation of Bernoulli and Poisson Parameters

The American statistician, 1997-11, Vol.51 (4), p.321

Wardell, Don G.

1997

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USING RUN-LENGTH DISTRIBUTIONS OF CONTROL CHARTS TO DETECT FALSE ALARMS

Production and operations management, 1994-09, Vol.3 (3), p.217-239

1994

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Comments on Wardell, Moskowitz, and Plante

Technometrics, 1995-05, Vol.37 (2), p.243-243

Yashchin, Emmanuel

1995

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Response

Technometrics, 1995-05, Vol.37 (2), p.243-245

1995

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Comments on Wardell, Moskowitz, and Plante (1994)

Technometrics, 1995-05, Vol.37 (2), p.243

1995

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Response

Technometrics, 1995-05, Vol.37 (2), p.243-245

1995

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Statistical Process Monitoring of Customer Satisfaction Survey Data

The Quality management journal, 1996-01, Vol.3 (4), p.36-50

1996

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Rejoinder

Technometrics, 1994-02, Vol.36 (1), p.23-27

1994

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[Run-Length Distributions of Special-Cause Control Charts for Correlated Processes]: Rejoinder

Technometrics, 1994-02, Vol.36 (1), p.23

1994

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Rejoinder

Technometrics, 1994-02, Vol.36 (1), p.23-27

1994

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[Run-Length Distributions of Special-Cause Control Charts for Correlated Processes]: Rejoinder

Technometrics, 1994-02, Vol.36 (1), p.23-27

1994

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Script Usage in Standardized and Customized Service Encounters: Implications for Perceived Service Quality

Can Customers Detect Script Usage in Service Encounters?: An Experimental Video Analysis

The Impact of Service System Design and Flow Experience on Customer Satisfaction in Online Financial Services

A comparison of quality function deployment and conjoint analysis in new product design

Control Charts in the Presence of Data Correlation

Small-Sample Interval Estimation of Bernoulli and Poisson Parameters

Run-Length Distributions of Special-Cause Control Charts for Correlated Processes

Creating Individualized Data Sets for Student Exercises Using Microsoft Excel and Visual Basic

An Interactive Excel VBA Example for Teaching Statistics Concepts

A comparison of quality function deployment and conjoint analysis in new product design

Small-Sample Interval Estimation of Bernoulli and Poisson Parameters

USING RUN-LENGTH DISTRIBUTIONS OF CONTROL CHARTS TO DETECT FALSE ALARMS

Comments on Wardell, Moskowitz, and Plante

Response

Comments on Wardell, Moskowitz, and Plante (1994)

Response

Statistical Process Monitoring of Customer Satisfaction Survey Data

Rejoinder

[Run-Length Distributions of Special-Cause Control Charts for Correlated Processes]: Rejoinder

Rejoinder

[Run-Length Distributions of Special-Cause Control Charts for Correlated Processes]: Rejoinder

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