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Predicting product return volume using machine learning methods

European journal of operational research, 2020-03, Vol.281 (3), p.612-627

2020

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Staffing, Routing, and Payment to Trade off Speed and Quality in Large Service Systems

Operations research, 2019-11, Vol.67 (6), p.1738-1751

2019

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Impact of Task-Level Worker Specialization, Workload, and Product Personalization on Consumer Returns

Manufacturing & service operations management, 2021-03, Vol.23 (2), p.346-366, Article msom.2019.0836

2021

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Pricing and Capacity Sizing of a Service Facility: Customer Abandonment Effects

Production and operations management, 2019-08, Vol.28 (8), p.2031-2043

2019

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Routing and Staffing When Servers Are Strategic

Operations research, 2016-07, Vol.64 (4), p.1033-1050

2016

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On the Control of Fork-Join Networks

Mathematics of operations research, 2019-05, Vol.44 (2), p.532-564

2019

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Blind Fair Routing in Large-Scale Service Systems with Heterogeneous Customers and Servers

Operations research, 2013-01, Vol.61 (1), p.228-243

2013

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Fair Dynamic Routing in Large-Scale Heterogeneous-Server Systems

Operations research, 2010-05, Vol.58 (3), p.624-637

2010

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A fluid approximation for a matching model with general reneging distributions

Queueing systems, 2024-04, Vol.106 (3-4), p.199-238

2024

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Fluid Limits for Multiclass Many-Server Queues with General Reneging Distributions and Head-of-the-Line Scheduling

Mathematics of operations research, 2022-05, Vol.47 (2), p.1192-1228

2022

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Dynamic Scheduling in a Many-Server, Multiclass System: The Role of Customer Impatience in Large Systems

Manufacturing & service operations management, 2018-03, Vol.20 (2), p.285-301

2018

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A queueing model with independent arrivals, and its fluid and diffusion limits

Queueing systems, 2015-06, Vol.80 (1-2), p.71-103

2015

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Staffing Call Centers with Uncertain Arrival Rates and Co-sourcing

Production and operations management, 2015-07, Vol.24 (7), p.1101-1117

2015

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Stationary distribution convergence of the offered waiting processes in heavy traffic under general patience time scaling

Queueing systems, 2021-12, Vol.99 (3-4), p.283-303

2021

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Dynamic Scheduling of a Two-Server Parallel Server System with Complete Resource Pooling and Reneging in Heavy Traffic: Asymptotic Optimality of a Two-Threshold Policy

Mathematics of operations research, 2013-11, Vol.38 (4), p.761-824

2013

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Special issue: In honour of Ward Whitt reaching 75

Queueing systems, 2018-06, Vol.89 (1-2), p.1-2

2018

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Threshold Routing to Trade Off Waiting and Call Resolution in Call Centers

Manufacturing & service operations management, 2014-03, Vol.16 (2), p.220-237

2014

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Dynamic scheduling of a GI/GI/1+GI queue with multiple customer classes

Queueing systems, 2013-11, Vol.75 (2-4), p.339-384

2013

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Stationary distribution convergence of the offered waiting processes for GI/GI/1+GI queues in heavy traffic

Queueing systems, 2020-02, Vol.94 (1-2), p.147-173

2020

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Dynamic Matching for Real-Time Ride Sharing

Stochastic systems, 2020-03, Vol.10 (1), p.29-70

2020

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Asymptotically Optimal Admission Control of a Queue with Impatient Customers

Mathematics of operations research, 2008-02, Vol.33 (1), p.167-202

2008

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Managing Service Systems with an Offline Waiting Option and Customer Abandonment

Manufacturing & service operations management, 2009-10, Vol.11 (4), p.644-656

2009

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Admission control for a multi-server queue with abandonment

Queueing systems, 2010-07, Vol.65 (3), p.275-323

2010

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A Diffusion Approximation for a GI/GI/1 Queue with Balking or Reneging

Queueing systems, 2005-08, Vol.50 (4), p.371-400

2005

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Optimal Control of a High-Volume Assemble-to-Order System

Mathematics of operations research, 2006-08, Vol.31 (3), p.453-477

2006

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Predicting product return volume using machine learning methods

Staffing, Routing, and Payment to Trade off Speed and Quality in Large Service Systems

Impact of Task-Level Worker Specialization, Workload, and Product Personalization on Consumer Returns

Pricing and Capacity Sizing of a Service Facility: Customer Abandonment Effects

Routing and Staffing When Servers Are Strategic

On the Control of Fork-Join Networks

Blind Fair Routing in Large-Scale Service Systems with Heterogeneous Customers and Servers

Fair Dynamic Routing in Large-Scale Heterogeneous-Server Systems

A fluid approximation for a matching model with general reneging distributions

Fluid Limits for Multiclass Many-Server Queues with General Reneging Distributions and Head-of-the-Line Scheduling

Dynamic Scheduling in a Many-Server, Multiclass System: The Role of Customer Impatience in Large Systems

A queueing model with independent arrivals, and its fluid and diffusion limits

Staffing Call Centers with Uncertain Arrival Rates and Co-sourcing

Stationary distribution convergence of the offered waiting processes in heavy traffic under general patience time scaling

Dynamic Scheduling of a Two-Server Parallel Server System with Complete Resource Pooling and Reneging in Heavy Traffic: Asymptotic Optimality of a Two-Threshold Policy

Special issue: In honour of Ward Whitt reaching 75

Threshold Routing to Trade Off Waiting and Call Resolution in Call Centers

Dynamic scheduling of a GI/GI/1+GI queue with multiple customer classes

Stationary distribution convergence of the offered waiting processes for GI/GI/1+GI queues in heavy traffic

Dynamic Matching for Real-Time Ride Sharing

Asymptotically Optimal Admission Control of a Queue with Impatient Customers

Managing Service Systems with an Offline Waiting Option and Customer Abandonment

Admission control for a multi-server queue with abandonment

A Diffusion Approximation for a GI/GI/1 Queue with Balking or Reneging

Optimal Control of a High-Volume Assemble-to-Order System

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