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Feeling bad and doing good: The effect of customer mistreatment on service employee's daily display of helping behaviors

Personnel psychology, 2017-12, Vol.70 (4), p.769-808

2017

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Buffering the Negative Effects of Employee Surface Acting: The Moderating Role of Employee-Customer Relationship Strength and Personalized Services

Journal of applied psychology, 2014-03, Vol.99 (2), p.341-350

2014

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It Went Downhill From There: The Spillover Effect from Previous Customer Mistreatment on Frontline Employees’ Service Delivery

Journal of service research : JSR, 2022-08, Vol.25 (3), p.478-493

2022

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Caught out! The role of customer emotional intelligence and dual thinking processes in perceptions of frontline service employees' inauthentic positive displays

Psychology & marketing, 2021-12, Vol.38 (12), p.2191-2208

2021

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The Changing Value of Skill Utilisation: Interactions with Job Demands on Job Satisfaction and Absenteeism

Applied psychology, 2020-01, Vol.69 (1), p.30-58

2020

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Not just a ‘nice to have’: Team compassionate care behaviours and patient safety

Australian journal of management, 2024-09

2024

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The impact of surface acting on coworker-directed voluntary workplace behaviours

European journal of work and organizational psychology, 2016-05, Vol.25 (3), p.447-458

2016

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Enhancing compassion in healthcare: A multilevel perspective

Contemporary Issues in Work and Organisations, 2020, p.208-223

1, 2020

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Make your mark: How leaders’ Implicit Voice Theories Affect Team Voice Dynamics and Patient Safety

Academy of Management Annual Meeting Proceedings, 2022, Vol.2022 (1)

2022

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The Spillover Effect of Customer Mistreatment on Frontline Employees’ Subsequent Performance

Academy of Management Annual Meeting Proceedings, 2018, Vol.2018 (1), p.10650

2018

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Priorities for Research on Customer Mistreatment in the Evolving Workplace

Academy of Management Annual Meeting Proceedings, 2023, Vol.2023 (1)

2023

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Service with a fake smile: Detecting inauthentic emotions in service settings

Academy of Management Annual Meeting Proceedings, 2017, Vol.2017 (1), p.13117

2017

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Incivility breeds civility? Effect of customer mistreatment on employees’ daily helping behavior

Academy of Management Annual Meeting Proceedings, 2015, Vol.2015 (1), p.10334

2015

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Moderating the effect of emotional labor: The role of relationship strength & personalized service

Academy of Management Annual Meeting Proceedings, 2012, Vol.2012 (1), p.11808

2012

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"How, when, and why displaying one's religious affiliation at work affects evaluator judgments"

Academy of Management Annual Meeting Proceedings, 2014, Vol.2014 (1), p.13036

2014

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Determinants of Goals 1

New Developments in Goal Setting and Task Performance, 2013, p.133-146

1, 2013

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The Customer Experience of Emotional Labor

Emotional Labor in the 21st Century, 2013, p.127-151

1, 2013

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Association of Frailty and the Expanded Operative Stress Score with Preoperative Acute Serious Conditions, Complications, and Mortality in Males Compared to Females: A Retrospective Observational Study

Annals of surgery, 2023-02, Vol.277 (2), p.e294-e304

2023

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Skeletal Muscle Mitochondrial Protein Synthesis and Respiration Increase With Low-Load Blood Flow Restricted as Well as High-Load Resistance Training

Frontiers in physiology, 2018-12, Vol.9, p.1796-1796

2018

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Six Weeks of Low-Load Blood Flow Restricted and High-Load Resistance Exercise Training Produce Similar Increases in Cumulative Myofibrillar Protein Synthesis and Ribosomal Biogenesis in Healthy Males

Frontiers in physiology, 2019-05, Vol.10, p.649-649

2019

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Dietary Methionine Restriction Regulates Liver Protein Synthesis and Gene Expression Independently of Eukaryotic Initiation Factor 2 Phosphorylation in Mice

The Journal of nutrition, 2017-06, Vol.147 (6), p.1031-1040

2017

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Impaired Ribosomal Biogenesis by Noncanonical Degradation of β-Catenin during Hyperammonemia

Molecular and cellular biology, 2019-08, Vol.39 (16)

2019

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T-cell dysfunction upon expression of MYC with altered phosphorylation at Threonine 58 and Serine 62

Molecular cancer research, 2022-07, Vol.20 (7), p.1151-1165

2022

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Evolving phenotypes of non-hospitalized patients that indicate long COVID

BMC medicine, 2021-09, Vol.19 (1), p.249-249, Article 249

2021

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Prospective Randomized Double-Blind Pilot Study of Site-Specific Consensus Atlas Implementation for Rectal Cancer Target Volume Delineation in the Cooperative Group Setting

International journal of radiation oncology, biology, physics, 2011-02, Vol.79 (2), p.481-489

2011

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Feeling bad and doing good: The effect of customer mistreatment on service employee's daily display of helping behaviors

Buffering the Negative Effects of Employee Surface Acting: The Moderating Role of Employee-Customer Relationship Strength and Personalized Services

It Went Downhill From There: The Spillover Effect from Previous Customer Mistreatment on Frontline Employees’ Service Delivery

Caught out! The role of customer emotional intelligence and dual thinking processes in perceptions of frontline service employees' inauthentic positive displays

The Changing Value of Skill Utilisation: Interactions with Job Demands on Job Satisfaction and Absenteeism

Not just a ‘nice to have’: Team compassionate care behaviours and patient safety

The impact of surface acting on coworker-directed voluntary workplace behaviours

Enhancing compassion in healthcare: A multilevel perspective

Make your mark: How leaders’ Implicit Voice Theories Affect Team Voice Dynamics and Patient Safety

The Spillover Effect of Customer Mistreatment on Frontline Employees’ Subsequent Performance

Priorities for Research on Customer Mistreatment in the Evolving Workplace

Service with a fake smile: Detecting inauthentic emotions in service settings

Incivility breeds civility? Effect of customer mistreatment on employees’ daily helping behavior

Moderating the effect of emotional labor: The role of relationship strength & personalized service

"How, when, and why displaying one's religious affiliation at work affects evaluator judgments"

Determinants of Goals 1

The Customer Experience of Emotional Labor

Association of Frailty and the Expanded Operative Stress Score with Preoperative Acute Serious Conditions, Complications, and Mortality in Males Compared to Females: A Retrospective Observational Study

Skeletal Muscle Mitochondrial Protein Synthesis and Respiration Increase With Low-Load Blood Flow Restricted as Well as High-Load Resistance Training

Six Weeks of Low-Load Blood Flow Restricted and High-Load Resistance Exercise Training Produce Similar Increases in Cumulative Myofibrillar Protein Synthesis and Ribosomal Biogenesis in Healthy Males

Dietary Methionine Restriction Regulates Liver Protein Synthesis and Gene Expression Independently of Eukaryotic Initiation Factor 2 Phosphorylation in Mice

Impaired Ribosomal Biogenesis by Noncanonical Degradation of β-Catenin during Hyperammonemia

T-cell dysfunction upon expression of MYC with altered phosphorylation at Threonine 58 and Serine 62

Evolving phenotypes of non-hospitalized patients that indicate long COVID

Prospective Randomized Double-Blind Pilot Study of Site-Specific Consensus Atlas Implementation for Rectal Cancer Target Volume Delineation in the Cooperative Group Setting

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