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The Contrasting Effects of Culture on Consumer Tolerance: Interpersonal Face and Impersonal Fate

The Journal of consumer research, 2009-08, Vol.36 (2), p.292-304

2009

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The Role of Relationship Norms in Responses to Service Failures

The Journal of consumer research, 2011-08, Vol.38 (2), p.260-277

2011

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Consumer Responses to Service Failures: A Resource Preference Model of Cultural Influences

Journal of international marketing (East Lansing, Mich.), 2008-01, Vol.16 (1), p.72-97

2008

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Friendly or competent? The effects of perception of robot appearance and service context on usage intention

Annals of tourism research, 2022-01, Vol.92, p.103324, Article 103324

2022

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ROBOTS COME to RESCUE: How to reduce perceived risk of infectious disease in Covid19-stricken consumers?

Annals of tourism research, 2021-05, Vol.88, p.103069-103069, Article 103069

2021

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Culture's impact on consumer complaining responses to embarrassing service failure

Journal of business research, 2013-03, Vol.66 (3), p.298-305

Wan, Lisa C.

2013

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Humanoid versus non-humanoid robots: How mortality salience shapes preference for robot services under the COVID-19 pandemic?

Annals of tourism research, 2022-05, Vol.94, p.103383, Article 103383

2022

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The Influence of Incidental Similarity on Observers’ Causal Attributions and Reactions to a Service Failure

The Journal of consumer research, 2019-04, Vol.45 (6), p.1350-1368

2019

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Consumer Reactions to Attractive Service Providers: Approach or Avoid?

The Journal of consumer research, 2015-12, Vol.42 (4), p.578-595

2015

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The contrasting influences of incidental anger and fear on responses to a service failure

Psychology & marketing, 2018-09, Vol.35 (9), p.666-675

2018

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Visit Intention Via Mobile App Usage in Pandemic Alleviation: Influences of Regulatory Focus and Risk

Journal of hospitality & tourism research (Washington, D.C.), 2024-06, Vol.48 (5), p.895-908

2024

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The Role of Incidental Embarrassment in Social Interaction Behavior

Social cognition, 2020-10, Vol.38 (5), p.422-446

2020

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How Can Psychological Contagion Effect be Attenuated? The Role of Boundary Effect on Menu Design

Journal of hospitality & tourism research (Washington, D.C.), 2018-05, Vol.42 (4), p.606-626

2018

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Consumer reactions to corporate social responsibility brands: the role of face concern

The Journal of consumer marketing, 2016-01, Vol.33 (1), p.52-60

2016

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Managerial Response to Negative Online Reviews in the Service Industry: A Tactic-Based and Culture-Based Model

Journal of global marketing, 2021-05, Vol.34 (3), p.238-248

2021

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A silver lining of tourism stagnation

Annals of tourism research empirical insights, 2021-11, Vol.2 (2), p.100024, Article 100024

2021

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When will customers care about service failures that happened to strangers? The role of personal similarity and regulatory focus and its implication on service evaluation

International journal of hospitality management, 2011-03, Vol.30 (1), p.213-220

2011

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When travel blurs the self: The role of self-diagnosticity in tourist pay-what-you-want

Tourism management (1982), 2025-02, Vol.106, p.105001, Article 105001

2025

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How tourism memory boosts creativity? The role of openness to experience

Tourism management (1982), 2024-02, Vol.100, p.104833, Article 104833

2024

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Inspiring tourists’ imagination: How and when human presence in photographs enhances travel mental simulation and destination attractiveness

Tourism management (1982), 2025-02, Vol.106, p.104969, Article 104969

2025

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Prior Relationships and Consumer Responses to Service Failures: A Cross-Cultural Study

Journal of international marketing (East Lansing, Mich.), 2011-01, Vol.19 (1), p.59-81

2011

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Taking Advantage of Their Seniority: How the Misbehavior of Senior Tourists Influence Young Adults’ Prosocial Behavior Towards Them

Journal of travel research, 2024-07

2024

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The Effect of Incidental Emotions on Judgments and Behavior in Unrelated Situations: A Review

Journal of the Association for Consumer Research, 2019-04, Vol.4 (2), p.198-207

2019

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Tourist misbehavior: Psychological closeness to fellow consumers and informal social control

Tourism management (1982), 2021-04, Vol.83, p.104258, Article 104258

2021

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Exploring uncharted digital horizons: Role of internet self-efficacy in shaping the destination preferences of senior tourists

Tourism management (1982), 2025-04, Vol.107, p.105056, Article 105056

2025

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The Contrasting Effects of Culture on Consumer Tolerance: Interpersonal Face and Impersonal Fate

The Role of Relationship Norms in Responses to Service Failures

Consumer Responses to Service Failures: A Resource Preference Model of Cultural Influences

Friendly or competent? The effects of perception of robot appearance and service context on usage intention

ROBOTS COME to RESCUE: How to reduce perceived risk of infectious disease in Covid19-stricken consumers?

Culture's impact on consumer complaining responses to embarrassing service failure

Humanoid versus non-humanoid robots: How mortality salience shapes preference for robot services under the COVID-19 pandemic?

The Influence of Incidental Similarity on Observers’ Causal Attributions and Reactions to a Service Failure

Consumer Reactions to Attractive Service Providers: Approach or Avoid?

The contrasting influences of incidental anger and fear on responses to a service failure

Visit Intention Via Mobile App Usage in Pandemic Alleviation: Influences of Regulatory Focus and Risk

The Role of Incidental Embarrassment in Social Interaction Behavior

How Can Psychological Contagion Effect be Attenuated? The Role of Boundary Effect on Menu Design

Consumer reactions to corporate social responsibility brands: the role of face concern

Managerial Response to Negative Online Reviews in the Service Industry: A Tactic-Based and Culture-Based Model

A silver lining of tourism stagnation

When will customers care about service failures that happened to strangers? The role of personal similarity and regulatory focus and its implication on service evaluation

When travel blurs the self: The role of self-diagnosticity in tourist pay-what-you-want

How tourism memory boosts creativity? The role of openness to experience

Inspiring tourists’ imagination: How and when human presence in photographs enhances travel mental simulation and destination attractiveness

Prior Relationships and Consumer Responses to Service Failures: A Cross-Cultural Study

Taking Advantage of Their Seniority: How the Misbehavior of Senior Tourists Influence Young Adults’ Prosocial Behavior Towards Them

The Effect of Incidental Emotions on Judgments and Behavior in Unrelated Situations: A Review

Tourist misbehavior: Psychological closeness to fellow consumers and informal social control

Exploring uncharted digital horizons: Role of internet self-efficacy in shaping the destination preferences of senior tourists

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