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Production and operations management, 2017-05, Vol.26 (5), p.945-960
2017
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Managing service quality, 2005-12, Vol.15 (6), p.555-576
2005
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Production and operations management, 2006-09, Vol.15 (3), p.432-448
2006
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Production and operations management, 2013-05, Vol.22 (3), p.518-534
2013
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Service science (Hanover, Md.), 2016-06, Vol.8 (2), p.234-246
2016
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Cornell hospitality quarterly, 2009-08, Vol.50 (3), p.342-359
2009
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Journal of service management, 2018-02, Vol.29 (1), p.55-97
2018
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Journal of service research : JSR, 2012-11, Vol.15 (4), p.390-400
2012
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Cornell hospitality quarterly, 2012-08, Vol.53 (3), p.196-206
2012
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Journal of service management, 2018-02, Vol.29 (1), p.39-54
2018
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Service science (Hanover, Md.), 2023-12, Vol.15 (4), p.C3-C3
2023
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The Journal of product innovation management, 2006-05, Vol.23 (3), p.274-280
2006
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Journal of service management, 2014-01, Vol.25 (2), p.275-294
2014
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Journal of service management, 2014-04, Vol.25 (2), p.275-294
2014
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2008
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Handbook of Service Science, Volume II, p.49-76
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