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Mapping the Field of Donation-Based Crowdfunding for Charitable Causes: Systematic Review and Conceptual Framework

Voluntas (Manchester, England), 2021-04, Vol.32 (2), p.288-302

2021

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Satisfaction with service recovery: Perceived justice and emotional responses

Journal of business research, 2009-08, Vol.62 (8), p.775-781

2009

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Building consumer loyalty through e-shopping experiences: The mediating role of emotions

Journal of retailing and consumer services, 2021-05, Vol.60, p.102481, Article 102481

2021

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HOW TO MANAGE THE ONLINE EXPERIENCE CONCERNING TRANSACTIONAL AND EXPERIMENTAL CUSTOMERS: CASE OF E-FASHION SECTOR

Journal of business economics and management, 2019-01, Vol.20 (3), p.595-617

2019

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Manufacturer–distributor relationships: role of relationship-specific investment and dependence types

The Journal of business & industrial marketing, 2017-10, Vol.32 (8), p.1245-1260

2017

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Co-creation and service recovery process communication: effects on satisfaction, repurchase intentions, and word of mouth

Service business, 2017-06, Vol.11 (2), p.321-343

2017

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Living positive experiences in store: how it influences shopping experience value and satisfaction?

Journal of business economics and management, 2017-01, Vol.18 (3), p.537-553

2017

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Perceived justice of service recovery strategies: Impact on customer satisfaction and quality relationship

Psychology & marketing, 2010-05, Vol.27 (5), p.487-509

2010

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Developing the marketing experience to increase shopping time: The moderating effect of visit frequency

Administrative sciences, 2018-12, Vol.8 (4), p.1-21

2018

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Why didn’t it work out? The effects of attributions on the efficacy of recovery strategies

Journal of service theory and practice, 2015-11, Vol.25 (6), p.700-724

2015

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Webroomers versus showroomers: Are they the same?

Journal of business research, 2018-11, Vol.92, p.300-320

2018

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Relationship Marketing and Information and Communication Technologies: Analysis of Retail Travel Agencies

Journal of travel research, 2007-05, Vol.45 (4), p.453-463

2007

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Service recovery, satisfaction and behaviour intentions: analysis of compensation and social comparison communication strategies

The Service industries journal, 2012-01, Vol.32 (1), p.83-103

2012

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Is showrooming really so terrible? start understanding showroomers

Journal of retailing and consumer services, 2020-05, Vol.54, p.102048, Article 102048

2020

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Explaining customer satisfaction with complaint handling

International journal of bank marketing, 2010-03, Vol.28 (2), p.88-112

2010

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Collaborative manufacturer-distributor relationships: the role of governance, information sharing and creativity

The Journal of business & industrial marketing, 2013-01, Vol.28 (8), p.620-637

2013

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Intentionality attributions and humiliation: The impact on customer behavior

European journal of marketing, 2014-01, Vol.48 (5/6), p.901-923

2014

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Consumer evaluations of sales promotion: the effect on brand choice

European journal of marketing, 2005-01, Vol.39 (1/2), p.54-70

2005

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Effects of market orientation on business strategic behaviour

Journal of strategic marketing, 2005-03, Vol.13 (1), p.17-42

2005

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The influence of emotions on customer's cognitive evaluations and satisfaction in a service failure and recovery context

The Service industries journal, 2008-05, Vol.28 (4), p.497-512

2008

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Organizational learning and market orientation: interface and effects on performance

Industrial marketing management, 2005-04, Vol.34 (3), p.187-202

2005

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Customer Satisfaction and Switching Barriers: Effects on Repurchase Intentions, Positive Recommendations, and Price Tolerance1

Journal of applied social psychology, 2009-10, Vol.39 (10), p.2275-2302

2009

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When the winner takes it all: online campaign factors influencing the success of donation-based crowdfunding for charitable causes

International review on public and nonprofit marketing, 2022-12, Vol.19 (4), p.763-780

2022

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Lack of preferential treatment: effects on dissatisfaction after a service failure

Journal of service management, 2010-01, Vol.21 (1), p.45-68

2010

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The effects of customer age and recovery strategies in a service failure setting

Journal of financial services marketing, 2010-06, Vol.15 (1), p.32-48

2010

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Mapping the Field of Donation-Based Crowdfunding for Charitable Causes: Systematic Review and Conceptual Framework

Satisfaction with service recovery: Perceived justice and emotional responses

Building consumer loyalty through e-shopping experiences: The mediating role of emotions

HOW TO MANAGE THE ONLINE EXPERIENCE CONCERNING TRANSACTIONAL AND EXPERIMENTAL CUSTOMERS: CASE OF E-FASHION SECTOR

Manufacturer–distributor relationships: role of relationship-specific investment and dependence types

Co-creation and service recovery process communication: effects on satisfaction, repurchase intentions, and word of mouth

Living positive experiences in store: how it influences shopping experience value and satisfaction?

Perceived justice of service recovery strategies: Impact on customer satisfaction and quality relationship

Developing the marketing experience to increase shopping time: The moderating effect of visit frequency

Why didn’t it work out? The effects of attributions on the efficacy of recovery strategies

Webroomers versus showroomers: Are they the same?

Relationship Marketing and Information and Communication Technologies: Analysis of Retail Travel Agencies

Service recovery, satisfaction and behaviour intentions: analysis of compensation and social comparison communication strategies

Is showrooming really so terrible? start understanding showroomers

Explaining customer satisfaction with complaint handling

Collaborative manufacturer-distributor relationships: the role of governance, information sharing and creativity

Intentionality attributions and humiliation: The impact on customer behavior

Consumer evaluations of sales promotion: the effect on brand choice

Effects of market orientation on business strategic behaviour

The influence of emotions on customer's cognitive evaluations and satisfaction in a service failure and recovery context

Organizational learning and market orientation: interface and effects on performance

Customer Satisfaction and Switching Barriers: Effects on Repurchase Intentions, Positive Recommendations, and Price Tolerance1

When the winner takes it all: online campaign factors influencing the success of donation-based crowdfunding for charitable causes

Lack of preferential treatment: effects on dissatisfaction after a service failure

The effects of customer age and recovery strategies in a service failure setting

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