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Beyond country image favorability: How brand positioning via country personality stereotypes enhances brand evaluations

Journal of international business studies, 2019-04, Vol.50 (3), p.318-338

2019

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The Abercrombie & Fitch Effect: The Impact of Physical Dominance on Male Customers' Status-Signaling Consumption

Journal of marketing research, 2018-02, Vol.55 (1), p.69-79

2018

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Touch Versus Tech: When Technology Functions as a Barrier or a Benefit to Service Encounters

Journal of marketing, 2014-07, Vol.78 (4), p.113-124

2014

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Branded Service Encounters: Strategically Aligning Employee Behavior with the Brand Positioning

Journal of marketing, 2013-11, Vol.77 (6), p.108-123

2013

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The Power of Consequential Product Sounds

Journal of retailing, 2021-06, Vol.97 (2), p.288-300

2021

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Does your demonstration tell the whole story? How a process mindset and social presence impact the effectiveness of product demonstrations

Journal of the Academy of Marketing Science, 2024-03, Vol.52 (2), p.512-530

2024

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Truly, Madly, Deeply: Consumers in the Throes of Material Possession Love

The Journal of consumer research, 2011-08, Vol.38 (2), p.323-342

2011

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Small details that make big differences: A radical approach to consumption experience as a firm's differentiating strategy

Journal of service management, 2014-01, Vol.25 (2), p.253-274

2014

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Shopping under the influence of curiosity: How retailers use mystery to drive purchase motivation

Journal of business research, 2016-03, Vol.69 (3), p.1028-1034

2016

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Look but Don’t Touch! The Impact of Active Interpersonal Haptic Blocking on Compensatory Touch and Purchase Behavior

Journal of retailing, 2019-12, Vol.95 (4), p.186-203

2019

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Emotional Convergence in Service Relationships: The Shared Frontline Experience of Customers and Employees

Journal of service research : JSR, 2017-02, Vol.20 (1), p.76-90

2017

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Let them all eat cake: Providing VIP services without the cost of exclusion for non-VIP customers

Journal of business research, 2015-09, Vol.68 (9), p.1987-1996

2015

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The secret to true service innovation

Business horizons, 2013-01, Vol.56 (1), p.13-22

2013

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Conducting service research that matters

The Journal of services marketing, 2015-01, Vol.29 (6/7), p.425-429

2015

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Speaking fast and slow: How speech rate of digital assistants affects likelihood to use

Journal of business research, 2023-08, Vol.163, p.113907, Article 113907

2023

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“Service Encounter 2.0”: An investigation into the roles of technology, employees and customers

Journal of business research, 2017-10, Vol.79, p.238-246

2017

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Building the bottom line by developing the frontline: Career development for service employees

Business horizons, 2009-05, Vol.52 (3), p.279-287

2009

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The Abercrombie & Fitch Effect: The Impact of Physical Dominance on Male Customers' Status-Signaling Consumption

Journal of marketing research, 2018, Vol.55 (1), p.69

2018

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The Influence of Service Employee Characteristics on Customer Choice and Post-Choice Satisfaction

Advances in Consumer Research, 2009, Vol.36, p.966

2009

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The Role of Employee Physical Dominance on Male Customers' Status-Signaling Consumption

Advances in Consumer Research, 2016, Vol.44, p.576-577

2016

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Small details that make big differences

Journal of service management, 2014-04, Vol.25 (2), p.253-274

2014

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Fun Made Me Do It! Transforming Consumer Well-being Through Serious Play

Advances in Consumer Research, 2014, Vol.42, p.706-707

2014

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But I Don't Wanna! How Group Fun Can Increase Consumers' Motivation For the Un-Enjoyable

Advances in Consumer Research, 2013, Vol.41, p.1

2013

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Entering Consumption: a Greeter At the Store Entrance Positively Influences Customers' Spending, Satisfaction, and Employee Perceptions

Advances in Consumer Research, 2013, Vol.41, p.1

2013

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Waiter, There'S a Fly in My Soup (And I Have an Iphone)! How Evaluation Timing Can Impact Customer Reviews

Advances in Consumer Research, 2012, Vol.40, p.261

2012

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Beyond country image favorability: How brand positioning via country personality stereotypes enhances brand evaluations

The Abercrombie & Fitch Effect: The Impact of Physical Dominance on Male Customers' Status-Signaling Consumption

Touch Versus Tech: When Technology Functions as a Barrier or a Benefit to Service Encounters

Branded Service Encounters: Strategically Aligning Employee Behavior with the Brand Positioning

The Power of Consequential Product Sounds

Does your demonstration tell the whole story? How a process mindset and social presence impact the effectiveness of product demonstrations

Truly, Madly, Deeply: Consumers in the Throes of Material Possession Love

Small details that make big differences: A radical approach to consumption experience as a firm's differentiating strategy

Shopping under the influence of curiosity: How retailers use mystery to drive purchase motivation

Look but Don’t Touch! The Impact of Active Interpersonal Haptic Blocking on Compensatory Touch and Purchase Behavior

Emotional Convergence in Service Relationships: The Shared Frontline Experience of Customers and Employees

Let them all eat cake: Providing VIP services without the cost of exclusion for non-VIP customers

The secret to true service innovation

Conducting service research that matters

Speaking fast and slow: How speech rate of digital assistants affects likelihood to use

“Service Encounter 2.0”: An investigation into the roles of technology, employees and customers

Building the bottom line by developing the frontline: Career development for service employees

The Abercrombie & Fitch Effect: The Impact of Physical Dominance on Male Customers' Status-Signaling Consumption

The Influence of Service Employee Characteristics on Customer Choice and Post-Choice Satisfaction

The Role of Employee Physical Dominance on Male Customers' Status-Signaling Consumption

Small details that make big differences

Fun Made Me Do It! Transforming Consumer Well-being Through Serious Play

But I Don't Wanna! How Group Fun Can Increase Consumers' Motivation For the Un-Enjoyable

Entering Consumption: a Greeter At the Store Entrance Positively Influences Customers' Spending, Satisfaction, and Employee Perceptions

Waiter, There'S a Fly in My Soup (And I Have an Iphone)! How Evaluation Timing Can Impact Customer Reviews

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