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Pleasant Ambient Scents: A Meta-Analysis of Customer Responses and Situational Contingencies

Journal of marketing, 2020-01, Vol.84 (1), p.125-145

2020

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A Meta-Analysis of Organizational Complaint Handling and Customer Responses

Journal of service research : JSR, 2011-02, Vol.14 (1), p.24-43

2011

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Calibrating 30 Years of Experimental Research: A Meta-Analysis of the Atmospheric Effects of Music, Scent, and Color

Journal of retailing, 2017-06, Vol.93 (2), p.228-240

2017

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Coalitions and Their Negative Consequences: An Examination in Service Failure-Recovery Situations

Journal of service research : JSR, 2023-11, Vol.26 (4), p.614-635

2023

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Cognitive Image, Mental Imagery, and Responses (CI-MI-R): Mediation and Moderation Effects

Journal of travel research, 2022-04, Vol.61 (4), p.903-920

2022

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Bad Intentions: Customers’ Negative Reactions to Intentional Failures and Mitigating Conditions

Journal of travel research, 2022-11, Vol.61 (8), p.1808-1827

2022

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“Tit for Tat”—The Outcomes of Coaching in Service Companies

Coaching, theorie & praxis, 2021-12, Vol.7 (1), p.13-24

2021

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Do complainants appreciate overcompensation? A meta-analysis on the effect of simple compensation vs. overcompensation on post-complaint satisfaction

Marketing letters, 2011-03, Vol.22 (1), p.31-47

2011

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Identifying Appropriate Compensation Types for Service Failures: A Meta-Analytic and Experimental Analysis

Journal of service research : JSR, 2014-05, Vol.17 (2), p.195-211

2014

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Compensation Revisited: A Social Resource Theory Perspective on Offering a Monetary Resource After a Service Failure

Journal of service research : JSR, 2017-11, Vol.20 (4), p.393-408

2017

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The nature of an apology: An experimental study on how to apologize after a service failure

Marketing letters, 2013-09, Vol.24 (3), p.293-309

2013

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Investigating consumers' motives for consumer brand-cyberbullying on social media

The Information society, 2022, Vol.38 (1), p.1-12

2022

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Gerechtigkeit bei der Beschwerdebehandlung: Der moderierende Einfluss von Kunden- und Situationsmerkmalen

Roschk, Holger

1. Aufl., 2011

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Consumer-to-consumer conflicts and brand moderation strategies during COVID-19 service failures: a framework for international marketers

International marketing review, 2023-12, Vol.40 (5), p.1112-1133

2023

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What else can your payment card do? Multifunctionality of payment modes can reduce payment transparency

Marketing letters, 2018-03, Vol.29 (1), p.61-72

2018

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Eastern Versus Western Culture Pricing Strategy: Superstition, Lucky Numbers, and Localization

Journal of International Marketing, 2017-01, Vol.25 (1), p.72-90

2017

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A Cross-National Observation of Counter-Cultural Consumer Behaviour

Marketing (Munich), 2016-09, Vol.38 (3), p.150-162

2016

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Differential effects of atmospheric cues on emotions and loyalty intention with respect to age under online/offline environment

Journal of retailing and consumer services, 2014-03, Vol.21 (2), p.211-219

2014

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Eastern versus Western Culture Pricing Strategy: Superstition, Lucky Numbers, and Localization

Journal of international marketing (East Lansing, Mich.), 2016-12, Article jim.16.022

2016

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Premiumhandelsmarken – Erkenntnisstand aus zehn Jahren Forschung im Lebensmitteleinzelhandel

Marketing (Munich), 2015-01, Vol.37 (4), p.173-187

2015

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Age matters: How developmental stages of adulthood affect customer reaction to complaint handling efforts

Journal of retailing and consumer services, 2013-03, Vol.20 (2), p.154-164

2013

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The Role of Background Music in Visitors' Experience of Art Exhibitions: Music, Memory and Art Appraisal

International journal of arts management, 2019-10, Vol.22 (1), p.4-24

2019

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A Cross-National Observation of Counter-Cultural Consumer Behaviour

Marketing (Munich), 2016-01, Vol.38 (3), p.150-162

2016

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Talking about Films: Word-of-Mouth Behavior and the Network of Success Determinants of Motion Pictures

Journal of promotion management, 2013-06, Vol.19 (3), p.299-316

2013

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Premiumhandelsmarken - Erkenntnisstand aus zehn Jahren Forschung im Lebensmitteleinzelhandel

Marketing (Munich), 2015, Vol.37 (4), p.173-187

2015

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Pleasant Ambient Scents: A Meta-Analysis of Customer Responses and Situational Contingencies

A Meta-Analysis of Organizational Complaint Handling and Customer Responses

Calibrating 30 Years of Experimental Research: A Meta-Analysis of the Atmospheric Effects of Music, Scent, and Color

Coalitions and Their Negative Consequences: An Examination in Service Failure-Recovery Situations

Cognitive Image, Mental Imagery, and Responses (CI-MI-R): Mediation and Moderation Effects

Bad Intentions: Customers’ Negative Reactions to Intentional Failures and Mitigating Conditions

“Tit for Tat”—The Outcomes of Coaching in Service Companies

Do complainants appreciate overcompensation? A meta-analysis on the effect of simple compensation vs. overcompensation on post-complaint satisfaction

Identifying Appropriate Compensation Types for Service Failures: A Meta-Analytic and Experimental Analysis

Compensation Revisited: A Social Resource Theory Perspective on Offering a Monetary Resource After a Service Failure

The nature of an apology: An experimental study on how to apologize after a service failure

Investigating consumers' motives for consumer brand-cyberbullying on social media

Gerechtigkeit bei der Beschwerdebehandlung: Der moderierende Einfluss von Kunden- und Situationsmerkmalen

Consumer-to-consumer conflicts and brand moderation strategies during COVID-19 service failures: a framework for international marketers

What else can your payment card do? Multifunctionality of payment modes can reduce payment transparency

Eastern Versus Western Culture Pricing Strategy: Superstition, Lucky Numbers, and Localization

A Cross-National Observation of Counter-Cultural Consumer Behaviour

Differential effects of atmospheric cues on emotions and loyalty intention with respect to age under online/offline environment

Eastern versus Western Culture Pricing Strategy: Superstition, Lucky Numbers, and Localization

Premiumhandelsmarken – Erkenntnisstand aus zehn Jahren Forschung im Lebensmitteleinzelhandel

Age matters: How developmental stages of adulthood affect customer reaction to complaint handling efforts

The Role of Background Music in Visitors' Experience of Art Exhibitions: Music, Memory and Art Appraisal

A Cross-National Observation of Counter-Cultural Consumer Behaviour

Talking about Films: Word-of-Mouth Behavior and the Network of Success Determinants of Motion Pictures

Premiumhandelsmarken - Erkenntnisstand aus zehn Jahren Forschung im Lebensmitteleinzelhandel

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