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Consumer discrimination in service recovery situations

Marketing intelligence & planning, 2023-04, Vol.41 (3), p.293-309

2023

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Recommendation agents: an analysis of consumers’ risk perceptions toward artificial intelligence

Electronic commerce research, 2023-12, Vol.23 (4), p.2035-2050

2023

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Online service failure: how consumers from emerging countries react and complain

The Journal of consumer marketing, 2022-02, Vol.39 (1), p.44-54

2022

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Consumer reactions to technology in retail: choice uncertainty and reduced perceived control in decisions assisted by recommendation agents

Electronic commerce research, 2024-06, Vol.24 (2), p.901-923

2024

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The effect of social proximity, attribution, and guilt on accepting dysfunctional customer behavior

Service business, 2024-03, Vol.18 (1), p.133-159

2024

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Listen as much as you want: the antecedents of the engagement of podcast consumers

International journal of internet marketing and advertising, 2023, Vol.18 (1), p.82

2023

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Authentic brand positioning or woke washing? LGBTQI+ consumer perceptions of brand activism

Equality, Diversity and Inclusion: An International Journal, 2024-01, Vol.43 (1), p.55-71

2024

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COVID-sumers: consumers’ feelings due Covid-19 pandemic in Brazil and potential implications for services marketing

International journal of pharmaceutical and healthcare marketing, 2024-10, Vol.18 (4), p.649-674

2024

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The COVID-19 Pandemic: paths for future research in marketing involving the regulatory role of prosocial consumption

Revista brasileira de marketing, 2020-07, Vol.19 (3), p.611

2020

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Pandemia de COVID-19: trilhas para pesquisas futuras em marketing envolvendo o papel regulatório do consumo pró-social

Revista brasileira de marketing, 2020-07, Vol.19 (3), p.611

2020

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The Impact of 3D Digital Content on Consumer Satisfaction with Brand Experiences

Advances in Digital Marketing and eCommerce, 2024, p.8-14

2024

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Natural claims and sustainability: The role of perceived efficacy and sensorial expectations

Sustainable production and consumption, 2022-11, Vol.34, p.505-517

2022

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Listen as Much as You Want: The Antecedents of the Engagement of Podcast Consumers

International journal of internet marketing and advertising, 2023, Vol.1 (1), p.1

2023

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Service provision during the Covid-19 pandemic: Impact on customer well-being and repurchase intention/Servicos na pandemia de Covid-19: Impacto no bem-estar do consumidor e na intencao de recompra

Revista de administração Mackenzie, 2022-05, Vol.23 (3)

2022

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Service provision during the Covid-19 pandemic: Impact on customer well-being and repurchase intention 1

Revista de administração Mackenzie, 2022-01, Vol.23 (3), p.1-27

2022

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Service provision during the Covid-19 pandemic: Impact on customer well-being and repurchase intention

RAM. Revista de Administração Mackenzie, 2022, Vol.23 (3)

2022

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Explanatory mechanisms of the decision to buy on credit: The role of materialism, impulsivity and financial knowledge

Journal of behavioral and experimental finance, 2019-03, Vol.21, p.15-21

2019

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Recommendation Agents? I don’t Know Any and I don’t Trust Them

Advances in Digital Marketing and eCommerce, 2022, p.1-8

2022

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Consumer discrimination in service recovery situations

Recommendation agents: an analysis of consumers’ risk perceptions toward artificial intelligence

Online service failure: how consumers from emerging countries react and complain

Consumer reactions to technology in retail: choice uncertainty and reduced perceived control in decisions assisted by recommendation agents

The effect of social proximity, attribution, and guilt on accepting dysfunctional customer behavior

Listen as much as you want: the antecedents of the engagement of podcast consumers

Authentic brand positioning or woke washing? LGBTQI+ consumer perceptions of brand activism

COVID-sumers: consumers’ feelings due Covid-19 pandemic in Brazil and potential implications for services marketing

The COVID-19 Pandemic: paths for future research in marketing involving the regulatory role of prosocial consumption

Pandemia de COVID-19: trilhas para pesquisas futuras em marketing envolvendo o papel regulatório do consumo pró-social

The Impact of 3D Digital Content on Consumer Satisfaction with Brand Experiences

Natural claims and sustainability: The role of perceived efficacy and sensorial expectations

Listen as Much as You Want: The Antecedents of the Engagement of Podcast Consumers

Service provision during the Covid-19 pandemic: Impact on customer well-being and repurchase intention/Servicos na pandemia de Covid-19: Impacto no bem-estar do consumidor e na intencao de recompra

Service provision during the Covid-19 pandemic: Impact on customer well-being and repurchase intention 1

Service provision during the Covid-19 pandemic: Impact on customer well-being and repurchase intention

Explanatory mechanisms of the decision to buy on credit: The role of materialism, impulsivity and financial knowledge

Recommendation Agents? I don’t Know Any and I don’t Trust Them

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