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The Effects of Experienced Customer Incivility on Employees’ Behavior Toward Customers and Coworkers

Journal of hospitality & tourism research (Washington, D.C.), 2019-01, Vol.43 (1), p.58-77

2019

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A model of destination branding: Integrating the concepts of the branding and destination image

Tourism management (1982), 2011-06, Vol.32 (3), p.465-476

2011

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Examining the structural relationships of destination image, tourist satisfaction and destination loyalty: An integrated approach

Tourism management (1982), 2008-08, Vol.29 (4), p.624-636

2008

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COVID-19 impacts, coping strategies, and management reflection: A lodging industry case

International journal of hospitality management, 2021-04, Vol.94, p.102859-102859, Article 102859

2021

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Exploring the Moderating Role of Employee Entitlement: Insight into the Social Support Paradox

Journal of hospitality & tourism research (Washington, D.C.), 2024-06, Vol.48 (5), p.834-850

2024

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Benign (Malicious) Envy and Conspicuous Travel Consumption Intention: Mediating Effects of Self-Enhancement and Self-Control

Journal of travel research, 2024-09, Vol.63 (7), p.1761-1775

2024

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It Takes a Village!: Customer Value Co-Creation Behavior in Restaurant Social Media-Based Brand Community

Journal of hospitality & tourism research (Washington, D.C.), 2024-02, Vol.48 (2), p.327-352

2024

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Antecedent and consequences of job crafting: an organizational level approach

International journal of contemporary hospitality management, 2018-03, Vol.30 (3), p.1863-1881

2018

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The role of social capital in encouraging residents' pro-environmental behaviors in community-based ecotourism

Tourism management (1982), 2014-04, Vol.41, p.190-201

2014

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Effects of Perceived Placeness on Tourists’ Authenticity Experience Via the Mediating Role of Flow Experience

Journal of hospitality & tourism research (Washington, D.C.), 2023-09, Vol.47 (7), p.1091-1114

2023

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Reenergizing Through Angel Customers: Cross-Cultural Validation of Customer-Driven Employee Citizenship Behavior

Cornell hospitality quarterly, 2022-08, Vol.63 (3), p.334-349

2022

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The spillover effect of attractions: Evidence from Eastern China

Tourism economics : the business and finance of tourism and recreation, 2017-06, Vol.23 (4), p.731-743

2017

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Conceptualization and Operationalization of an Altruistic and Egoistic Continuum of Organizational Citizenship Behavior Motivations

Journal of hospitality & tourism research (Washington, D.C.), 2018-06, Vol.42 (5), p.740-771

2018

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The mediating roles of gratitude and obligation to link employees’ social exchange relationships and prosocial behavior

International journal of contemporary hospitality management, 2020-02, Vol.32 (2), p.644-664

2020

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Effects of employees’ social exchange and the mediating role of customer orientation in the restaurant industry

International journal of hospitality management, 2020-08, Vol.89, p.102577, Article 102577

2020

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Attraction agglomeration and destination appeal

Tourism economics : the business and finance of tourism and recreation, 2016-12, Vol.22 (6), p.1245-1260

2016

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Drivers and resources of customer co-creation: A scenario-based case in the restaurant industry

International journal of hospitality management, 2017-07, Vol.64, p.31-40

2017

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The mediating role of consumption emotions

International journal of hospitality management, 2017-09, Vol.66, p.66-76

2017

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Employees’ burnout and emotional intelligence as mediator and moderator in the negative spiral of incivility

International journal of contemporary hospitality management, 2019-04, Vol.31 (3), p.1412-1431

2019

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Travelers' behavioral intention toward hotel self-service kiosks usage

International journal of contemporary hospitality management, 2014-01, Vol.26 (2), p.225-245

2014

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How does consumer regulatory focus impact perceived value and consumption emotions?

International journal of contemporary hospitality management, 2019-01, Vol.31 (1), p.285-308

2019

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Social exchanges as motivators of hotel employees’ organizational citizenship behavior: The proposition and application of a new three-dimensional framework

International journal of hospitality management, 2011-09, Vol.30 (3), p.680-688

2011

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Knowledge mapping of hospitality research − A visual analysis using CiteSpace

International journal of hospitality management, 2017-01, Vol.60, p.77-93

2017

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Travelers’ social identification and membership behaviors in online travel community

Tourism management (1982), 2011, Vol.32 (6), p.1262-1270

2011

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Customers' perceived justice, emotions, direct and indirect reactions to service recovery: Moderating effects of recovery efforts

Journal of hospitality marketing & management, 2018-04, Vol.27 (3), p.323-345

2018

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The Effects of Experienced Customer Incivility on Employees’ Behavior Toward Customers and Coworkers

A model of destination branding: Integrating the concepts of the branding and destination image

Examining the structural relationships of destination image, tourist satisfaction and destination loyalty: An integrated approach

COVID-19 impacts, coping strategies, and management reflection: A lodging industry case

Exploring the Moderating Role of Employee Entitlement: Insight into the Social Support Paradox

Benign (Malicious) Envy and Conspicuous Travel Consumption Intention: Mediating Effects of Self-Enhancement and Self-Control

It Takes a Village!: Customer Value Co-Creation Behavior in Restaurant Social Media-Based Brand Community

Antecedent and consequences of job crafting: an organizational level approach

The role of social capital in encouraging residents' pro-environmental behaviors in community-based ecotourism

Effects of Perceived Placeness on Tourists’ Authenticity Experience Via the Mediating Role of Flow Experience

Reenergizing Through Angel Customers: Cross-Cultural Validation of Customer-Driven Employee Citizenship Behavior

The spillover effect of attractions: Evidence from Eastern China

Conceptualization and Operationalization of an Altruistic and Egoistic Continuum of Organizational Citizenship Behavior Motivations

The mediating roles of gratitude and obligation to link employees’ social exchange relationships and prosocial behavior

Effects of employees’ social exchange and the mediating role of customer orientation in the restaurant industry

Attraction agglomeration and destination appeal

Drivers and resources of customer co-creation: A scenario-based case in the restaurant industry

The mediating role of consumption emotions

Employees’ burnout and emotional intelligence as mediator and moderator in the negative spiral of incivility

Travelers' behavioral intention toward hotel self-service kiosks usage

How does consumer regulatory focus impact perceived value and consumption emotions?

Social exchanges as motivators of hotel employees’ organizational citizenship behavior: The proposition and application of a new three-dimensional framework

Knowledge mapping of hospitality research − A visual analysis using CiteSpace

Travelers’ social identification and membership behaviors in online travel community

Customers' perceived justice, emotions, direct and indirect reactions to service recovery: Moderating effects of recovery efforts

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