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Willing and Able to Fake Emotions: A Closer Examination of the Link between Emotional Dissonance and Employee Well-Being

Journal of applied psychology, 2011-03, Vol.96 (2), p.377-390

2011

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Services Management Research: Review, Integration, and Future Directions

Journal of management, 2015-01, Vol.41 (1), p.349-373

2015

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Exploring the Role of Emotions in Injustice Perceptions and Retaliation

Journal of applied psychology, 2005-07, Vol.90 (4), p.629-643

2005

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Looking Inside and Out: The Impact of Employee and Community Demographic Composition on Organizational Diversity Climate

Journal of applied psychology, 2008-11, Vol.93 (6), p.1422-1428

2008

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Following Display Rules in Good or Bad Faith?: Customer Orientation as a Moderator of the Display Rule-Emotional Labor Relationship

Human performance, 2010-04, Vol.23 (2), p.101-115

2010

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When explanations for layoffs are not enough: Employer's integrity as a moderator of the relationship between informational justice and retaliation

Journal of occupational and organizational psychology, 2008-03, Vol.81 (1), p.123-146

2008

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Service with a Smile: Emotional Contagion in the Service Encounter

Academy of Management journal, 2001-10, Vol.44 (5), p.1018-1027

Pugh, S. Douglas

2001

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Situation Strength as a Basis for Interactions in Psychological Models

Psychological methods, 2022-04, Vol.27 (2), p.212-233

2022

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Why and When do Stores With Satisfied Employees Have Satisfied Customers?: The Roles of Responsiveness and Store Busyness

Journal of service research : JSR, 2011-11, Vol.14 (4), p.397-409

2011

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Service Climate Effects on Customer Attitudes: An Examination of Boundary Conditions

Academy of Management journal, 2004-02, Vol.47 (1), p.81-92

2004

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Citizenship Behavior and Social Exchange

Academy of Management journal, 1994-06, Vol.37 (3), p.656-669

1994

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Employee Engagement at the Organizational Level of Analysis

Industrial and organizational psychology, 2008-03, Vol.1 (1), p.44-47

2008

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After the fall: Layoff victims' trust and cynicism in re-employment

Journal of occupational and organizational psychology, 2003-06, Vol.76 (2), p.201-212

2003

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The Relationship Between Dysfunctional Interpersonal Tendencies, Derailment Potential Behavior, and Turnover

Journal of business and psychology, 2012-09, Vol.27 (3), p.291-304

2012

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Just Doing Business: Modern Racism and Obedience to Authority as Explanations for Employment Discrimination

Organizational behavior and human decision processes, 2000-01, Vol.81 (1), p.72-97

2000

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Why emotions matter to the practice of management

Organizational dynamics, 2020-07, Vol.49 (3), p.100718, Article 100718

2020

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Driving Service Effectiveness through Employee-Customer Linkages

Academy of Management perspectives, 2002-11, Vol.16 (4), p.73-84

2002

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Taking services seriously: New directions in services management theory and research

Human resource management review, 2016-03, Vol.26 (1), p.1-3

2016

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I Say Tomato, You Say Domate: Differential Reactions to English-Only Workplace Policies by Persons from Immigrant and Non-Immigrant Families

Journal of business ethics, 2004-07, Vol.52 (4), p.365-379

2004

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Beyond Good Intentions: The Next Steps toward Racial Equality in the American Workplace

Academy of Management perspectives, 1997-11, Vol.11 (4), p.59-72

1997

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I say tomato, you say domate: different reactions to English-only workplace policies by persons from immigrant and non-immigrant families

Journal of business ethics, 2004-07, Vol.52 (4), p.365-379

2004

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The Evolution of the Frontline Employee Role: Interdisciplinary Perspectives and the Road Ahead

Academy of Management Annual Meeting Proceedings, 2024, Vol.2024 (1)

2024

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New Perspectives on the Intersection of Employee Affect and Social Interactions

Academy of Management Annual Meeting Proceedings, 2017, Vol.2017 (1), p.13014

2017

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Causal Direction between Employee Attitudes and Customer Satisfaction: A Cross-lagged Study

Academy of Management Annual Meeting Proceedings, 2015, Vol.2015 (1), p.10506

2015

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Evolving Role of Frontline Service Employees: Multidisciplinary Perspectives & Research Directions

Academy of Management Annual Meeting Proceedings, 2019, Vol.2019 (1), p.17393

2019

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Willing and Able to Fake Emotions: A Closer Examination of the Link between Emotional Dissonance and Employee Well-Being

Services Management Research: Review, Integration, and Future Directions

Exploring the Role of Emotions in Injustice Perceptions and Retaliation

Looking Inside and Out: The Impact of Employee and Community Demographic Composition on Organizational Diversity Climate

Following Display Rules in Good or Bad Faith?: Customer Orientation as a Moderator of the Display Rule-Emotional Labor Relationship

When explanations for layoffs are not enough: Employer's integrity as a moderator of the relationship between informational justice and retaliation

Service with a Smile: Emotional Contagion in the Service Encounter

Situation Strength as a Basis for Interactions in Psychological Models

Why and When do Stores With Satisfied Employees Have Satisfied Customers?: The Roles of Responsiveness and Store Busyness

Service Climate Effects on Customer Attitudes: An Examination of Boundary Conditions

Citizenship Behavior and Social Exchange

Employee Engagement at the Organizational Level of Analysis

After the fall: Layoff victims' trust and cynicism in re-employment

The Relationship Between Dysfunctional Interpersonal Tendencies, Derailment Potential Behavior, and Turnover

Just Doing Business: Modern Racism and Obedience to Authority as Explanations for Employment Discrimination

Why emotions matter to the practice of management

Driving Service Effectiveness through Employee-Customer Linkages

Taking services seriously: New directions in services management theory and research

I Say Tomato, You Say Domate: Differential Reactions to English-Only Workplace Policies by Persons from Immigrant and Non-Immigrant Families

Beyond Good Intentions: The Next Steps toward Racial Equality in the American Workplace

I say tomato, you say domate: different reactions to English-only workplace policies by persons from immigrant and non-immigrant families

The Evolution of the Frontline Employee Role: Interdisciplinary Perspectives and the Road Ahead

New Perspectives on the Intersection of Employee Affect and Social Interactions

Causal Direction between Employee Attitudes and Customer Satisfaction: A Cross-lagged Study

Evolving Role of Frontline Service Employees: Multidisciplinary Perspectives & Research Directions

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