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Exploring Service Science: 9th International Conference, IESS 2018, Karlsruhe, Germany, September 19-21, 2018, Proceedings

1st ed. 2018., 2018

Volltextzugriff (PDF)

Service Research Priorities in a Rapidly Changing Context

Journal of service research : JSR, 2015-05, Vol.18 (2), p.127-159

2015

Volltextzugriff (PDF)

Multilevel Service Design: From Customer Value Constellation to Service Experience Blueprinting

Journal of service research : JSR, 2011-05, Vol.14 (2), p.180-200

2011

Volltextzugriff (PDF)

Customer experience modeling: from customer experience to service design

Journal of service management, 2012-06, Vol.23 (3), p.362-376

2012

Volltextzugriff (PDF)

Upframing Service Design and Innovation for Research Impact

Journal of service research : JSR, 2018-02, Vol.21 (1), p.3-16

2018

Volltextzugriff (PDF)

Towards a holistic approach to the travel experience: A qualitative study of bus transportation

Transport policy, 2013-01, Vol.25, p.233-243

2013

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From smart technologies to value cocreation and customer engagement with smart energy services

Energy policy, 2022-11, Vol.170, p.113249, Article 113249

2022

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Leveraging service design for healthcare transformation: toward people-centered, integrated, and technology-enabled healthcare systems

Journal of service management, 2020-11, Vol.31 (5), p.889-909

2020

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Value cocreation in service ecosystems: Investigating health care at the micro, meso, and macro levels

Journal of service management, 2017-01, Vol.28 (2), p.227-249

2017

Volltextzugriff (PDF)

SDG commentary: services that enable well-being of the human species

The Journal of services marketing, 2024-01, Vol.38 (2), p.153-163

2024

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Bringing Service Design to manufacturing companies: Integrating PSS and Service Design approaches

Design studies, 2018-03, Vol.55, p.112-145

2018

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Designing sustainable services with the ECO-Service design method: Bridging user experience with environmental performance

Journal of cleaner production, 2021-07, Vol.305, p.127228, Article 127228

2021

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Citizen engagement with sustainable energy solutions - understanding the influence of perceived value on engagement behaviors

Energy policy, 2024-01, Vol.184, p.113895, Article 113895

2024

Volltextzugriff (PDF)

The MINDS Method: Integrating Management and Interaction Design Perspectives for Service Design

Journal of service research : JSR, 2017-08, Vol.20 (3), p.240-258

2017

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Company social networks: customer communities or supplementary services?

The Journal of services marketing, 2018-07, Vol.32 (4), p.443-461

2018

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Service system transformation through service design: Linking analytical dimensions and service design approaches

Journal of business research, 2021-11, Vol.136, p.343-355

2021

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Advancing service design research with design science research

Journal of service management, 2019-11, Vol.30 (5), p.577-592

2019

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Understanding value co-creation in complex services with many actors

Journal of service management, 2014-08, Vol.25 (4), p.470-493

2014

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Channel Habits and the Development of Successful Customer-Firm Relationships in Services

Journal of service research : JSR, 2020-11, Vol.23 (4), p.456-475

2020

Volltextzugriff (PDF)

Leveraging service design as a multidisciplinary approach to service innovation

Journal of service management, 2019-12, Vol.30 (6), p.681-715

2019

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The role of meaning in service innovation: a conceptual exploration

Journal of service theory and practice, 2022-03, Vol.32 (2), p.179-198

2022

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Understanding service ecosystem dynamics: a typology

Journal of service management, 2024-05, Vol.35 (6), p.159-184

2024

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Understanding the travel experience and its impact on attitudes, emotions and loyalty towards the transportation provider–A quantitative study with mid-distance bus trips

Transport policy, 2014-01, Vol.31, p.35-46

2014

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Elevating the human experience (HX) through service research collaborations: introducing ServCollab

Journal of service management, 2020-10, Vol.31 (4), p.615-635

2020

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Bringing service design to the development of health information systems: The case of the Portuguese national electronic health record

International journal of medical informatics (Shannon, Ireland), 2019-12, Vol.132, p.103942-103942, Article 103942

2019

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Exploring Service Science: 9th International Conference, IESS 2018, Karlsruhe, Germany, September 19-21, 2018, Proceedings

Service Research Priorities in a Rapidly Changing Context

Multilevel Service Design: From Customer Value Constellation to Service Experience Blueprinting

Customer experience modeling: from customer experience to service design

Upframing Service Design and Innovation for Research Impact

Towards a holistic approach to the travel experience: A qualitative study of bus transportation

From smart technologies to value cocreation and customer engagement with smart energy services

Leveraging service design for healthcare transformation: toward people-centered, integrated, and technology-enabled healthcare systems

Value cocreation in service ecosystems: Investigating health care at the micro, meso, and macro levels

SDG commentary: services that enable well-being of the human species

Bringing Service Design to manufacturing companies: Integrating PSS and Service Design approaches

Designing sustainable services with the ECO-Service design method: Bridging user experience with environmental performance

Citizen engagement with sustainable energy solutions - understanding the influence of perceived value on engagement behaviors

The MINDS Method: Integrating Management and Interaction Design Perspectives for Service Design

Company social networks: customer communities or supplementary services?

Service system transformation through service design: Linking analytical dimensions and service design approaches

Advancing service design research with design science research

Understanding value co-creation in complex services with many actors

Channel Habits and the Development of Successful Customer-Firm Relationships in Services

Leveraging service design as a multidisciplinary approach to service innovation

The role of meaning in service innovation: a conceptual exploration

Understanding service ecosystem dynamics: a typology

Understanding the travel experience and its impact on attitudes, emotions and loyalty towards the transportation provider–A quantitative study with mid-distance bus trips

Elevating the human experience (HX) through service research collaborations: introducing ServCollab

Bringing service design to the development of health information systems: The case of the Portuguese national electronic health record

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