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Frontline Employees’ Display of Fake Smiles and Angry Faces: When and Why They Influence Service Performance

Journal of service research : JSR, 2022-05, Vol.25 (2), p.211-226

2022

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Can attending farmers’ markets lead to unplanned deviant visitor behavior?

Tourism and hospitality research, 2024-01, Vol.24 (1), p.3-14

2024

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Power and the Tweet: How Viral Messaging Conveys Political Advantage

Journal of public policy & marketing, 2021-10, Vol.40 (4), p.505-520

2021

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Advertising Meat Alternatives: The Interactive Effect of Regulatory Mode and Positive Emotion on Social Media Engagement

Journal of advertising, 2024-05, Vol.53 (3), p.416-433

2024

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When, for whom and why expanding single-option offerings creates value: locomotion fit from choice between options

European journal of marketing, 2022-01, Vol.56 (1), p.92-112

2022

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Bringing Service Interactions Into Focus: Prevention- Versus Promotion-Focused Customers’ Sensitivity to Employee Display Authenticity

Journal of service research : JSR, 2021-05, Vol.24 (2), p.284-300

2021

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Rainbows and laughter: How humor boosts e‐Word‐of‐Mouth for LGBT+ brands on social media

Psychology & marketing, 2024-10

2024

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Time is money: Field evidence for the effect of time of day and product name on product purchase

Journal of retailing and consumer services, 2020-05, Vol.54, p.102064, Article 102064

2020

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Got a dollar? Locomotion orientation decreases the effect of defaults on charitable giving

Journal of retailing and consumer services, 2019-05, Vol.48, p.1-6

2019

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When and why does customization reduce booking cancellations? Field evidence from two hotels

Journal of service theory and practice, 2024-08, Vol.34 (5), p.710-725

2024

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When Plentiful Platforms Pay Off: Assessment Orientation Moderates the Effect of Assortment Size on Choice Engagement and Product Valuation

Journal of retailing, 2017-06, Vol.93 (2), p.212-227

2017

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How regulatory focus–mode fit impacts variety‐seeking

Journal of consumer psychology, 2023-01, Vol.33 (1), p.77-96

2023

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Confidence is Good? too Much, not so Much: Exploring the effects on crowdfunding success

Journal of business research, 2024-09, Vol.182, p.114711, Article 114711

2024

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How construal–regulatory mode fit increases social media sharing

Journal of consumer psychology, 2023-10, Vol.33 (4), p.668-687

2023

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Does your gain define my loss?: Socially-defined counterfactual loss and prevention-focused decision-making

Personality and individual differences, 2020-07, Vol.160, p.109926-6, Article 109926

2020

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Act your age to engage: field evidence on parent versus brand extension

The journal of brand management, 2024-08

2024

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Consumers' promotion focus mitigates the negative effects of chatbots on purchase likelihood

Journal of consumer behaviour, 2024-05, Vol.23 (3), p.1528-1539

2024

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Do we think and feel Alike? field evidence on developing a shared reality when dealing with service robots

Journal of business research, 2024-07, Vol.180, p.114729, Article 114729

2024

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Been there, done that: quasi-experimental evidence about how, why, and for who, a previous visit might increase stopover destination loyalty

Current issues in tourism, 2021-05, Vol.24 (10), p.1389-1401

2021

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Leveraging Social Media Advertising to Foster Female Consumers' Empowerment and Engagement: The Role of Regulatory Mode

Journal of advertising, 2023-10, Vol.52 (5), p.688-705

2023

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Fake smiles. Customer reactions to employees’ display inauthenticity and choice restrictions

Psychology & marketing, 2022-05, Vol.39 (5), p.1078-1093

2022

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You are lying! How misinformation accusations spread on Twitter

Internet research, 2023-11, Vol.33 (5), p.1907-1927

2023

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Mitigating implicit racial bias in tipping: when direct and indirect experience matters

The Journal of consumer marketing, 2023-07, Vol.40 (5), p.609-621

2023

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Short break drive holiday destination attractiveness during COVID-19 border closures

Journal of hospitality and tourism management, 2022-06, Vol.51, p.568-577

2022

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Diversity, Equity and Inclusion Statements in Recruitment Materials: A Systematic Review and Research Agenda

Australasian marketing journal, 2024-08, Vol.32 (3), p.263-274

2024

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Frontline Employees’ Display of Fake Smiles and Angry Faces: When and Why They Influence Service Performance

Can attending farmers’ markets lead to unplanned deviant visitor behavior?

Power and the Tweet: How Viral Messaging Conveys Political Advantage

Advertising Meat Alternatives: The Interactive Effect of Regulatory Mode and Positive Emotion on Social Media Engagement

When, for whom and why expanding single-option offerings creates value: locomotion fit from choice between options

Bringing Service Interactions Into Focus: Prevention- Versus Promotion-Focused Customers’ Sensitivity to Employee Display Authenticity

Rainbows and laughter: How humor boosts e‐Word‐of‐Mouth for LGBT+ brands on social media

Time is money: Field evidence for the effect of time of day and product name on product purchase

Got a dollar? Locomotion orientation decreases the effect of defaults on charitable giving

When and why does customization reduce booking cancellations? Field evidence from two hotels

When Plentiful Platforms Pay Off: Assessment Orientation Moderates the Effect of Assortment Size on Choice Engagement and Product Valuation

How regulatory focus–mode fit impacts variety‐seeking

Confidence is Good? too Much, not so Much: Exploring the effects on crowdfunding success

How construal–regulatory mode fit increases social media sharing

Does your gain define my loss?: Socially-defined counterfactual loss and prevention-focused decision-making

Act your age to engage: field evidence on parent versus brand extension

Consumers' promotion focus mitigates the negative effects of chatbots on purchase likelihood

Do we think and feel Alike? field evidence on developing a shared reality when dealing with service robots

Been there, done that: quasi-experimental evidence about how, why, and for who, a previous visit might increase stopover destination loyalty

Leveraging Social Media Advertising to Foster Female Consumers' Empowerment and Engagement: The Role of Regulatory Mode

Fake smiles. Customer reactions to employees’ display inauthenticity and choice restrictions

You are lying! How misinformation accusations spread on Twitter

Mitigating implicit racial bias in tipping: when direct and indirect experience matters

Short break drive holiday destination attractiveness during COVID-19 border closures

Diversity, Equity and Inclusion Statements in Recruitment Materials: A Systematic Review and Research Agenda

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