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The Customer Orientation of Service Workers: Personality Trait Effects on Self- and Supervisor Performance Ratings

Journal of marketing research, 2002-02, Vol.39 (1), p.110-119

2002

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The Recycling Cycle: An Empirical Examination of Consumer Waste Recycling and Recycling Shopping Behaviors

Journal of public policy & marketing, 2000-04, Vol.19 (1), p.93-105

2000

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On the Trait Antecedents and Outcomes of Service Worker Job Resourcefulness: A Hierarchical Model Approach

Journal of the Academy of Marketing Science, 2003-06, Vol.31 (3), p.256-271

2003

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Role stressors, service worker job resourcefulness, and job outcomes: An empirical analysis

Journal of business research, 2006-04, Vol.59 (4), p.407-415

2006

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Revenue Management in the Golf Industry: Focus on Throughput and Consumer Benefits

Journal of hospitality marketing & management, 2010-06, Vol.19 (5), p.480-502

2010

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The consumer's expectation formation process over time

The Journal of services marketing, 2008-05, Vol.22 (3), p.176-187

2008

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Consumer attitudes toward marketing strategies over the adult life span

Journal of marketing management, 2007-04, Vol.23 (3-4), p.305-326

2007

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An exploratory study of negative option marketing: good, bad or ugly?

International journal of bank marketing, 2007-06, Vol.25 (4), p.207-222

2007

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Reference pricing studies in marketing: A synthesis of research results

Journal of business research, 1993-07, Vol.27 (3), p.239-256

1993

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Ambiguity and Exaggeration in Price Promotion: Perceptions of the Elder and Nonelder Consumer

The Journal of consumer affairs, 1998-07, Vol.32 (1), p.56-81

1998

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Value and Satisfaction Evaluations During a Service Relationship

Services marketing quarterly, 2001-08, Vol.22 (3), p.19-42

2001

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Representation, Roles, and Occupational Status of Black Models in Television Advertisements

Journalism & mass communication quarterly, 1993-12, Vol.70 (4), p.868-882

1993

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On the trait atecedents and outcomes of service worker job resourcefulness: A hierarchical model approach

Journal of the Academy of Marketing Science, 2003-07, Vol.31 (3), p.256

2003

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Student Expectations of the University Experience: Levels and Antecedents for Pre-Entry Freshmen

Journal of marketing for higher education, 1999-01, Vol.9 (1), p.69-91

1999

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Student Expectations of the University Experience: Levels and Antecedent for Pre-Entry Freshmen

Journal of marketing for higher education, 1999, Vol.9 (1), p.69

1999

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Managing Your Administrator

The Educational forum (West Lafayette, Ind.), 2003-03, Vol.67 (1), p.70-80

2003

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Managing Your Administrator

The Educational forum (West Lafayette, Ind.), 2002-10, Vol.67 (1), p.70

2002

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Get your customers to help with your budget decisions

ABA bank marketing, 1995-09, Vol.27 (9), p.27

1995

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Satisfaction surveys: Staying on the right side of the tracking

ABA bank marketing, 1998-12, Vol.30 (12), p.26

1998

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Diagnosing perceived quality in the medical service channel

Marketing health services, 1995-12, Vol.15 (4), p.42

1995

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Waiting in the emergency room: How to improve patient satisfaction

Marketing health services, 1993-07, Vol.13 (2), p.26

1993

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The Customer Orientation of Service Workers: Personality Trait Effects on Self- and Supervisor Performance Ratings

The Recycling Cycle: An Empirical Examination of Consumer Waste Recycling and Recycling Shopping Behaviors

On the Trait Antecedents and Outcomes of Service Worker Job Resourcefulness: A Hierarchical Model Approach

Role stressors, service worker job resourcefulness, and job outcomes: An empirical analysis

Revenue Management in the Golf Industry: Focus on Throughput and Consumer Benefits

The consumer's expectation formation process over time

Consumer attitudes toward marketing strategies over the adult life span

An exploratory study of negative option marketing: good, bad or ugly?

Reference pricing studies in marketing: A synthesis of research results

Ambiguity and Exaggeration in Price Promotion: Perceptions of the Elder and Nonelder Consumer

Value and Satisfaction Evaluations During a Service Relationship

Representation, Roles, and Occupational Status of Black Models in Television Advertisements

On the trait atecedents and outcomes of service worker job resourcefulness: A hierarchical model approach

Student Expectations of the University Experience: Levels and Antecedents for Pre-Entry Freshmen

Student Expectations of the University Experience: Levels and Antecedent for Pre-Entry Freshmen

Managing Your Administrator

Managing Your Administrator

Get your customers to help with your budget decisions

Satisfaction surveys: Staying on the right side of the tracking

Diagnosing perceived quality in the medical service channel

Waiting in the emergency room: How to improve patient satisfaction

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