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The Multilevel Nature of Customer Experience Research: An Integrative Review and Research Agenda

International journal of management reviews : IJMR, 2018-04, Vol.20 (2), p.433-456

2018

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Beyond valence: a meta-analysis of discrete emotions in firm-customer encounters

Journal of the Academy of Marketing Science, 2020-05, Vol.48 (3), p.478-498

2020

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The digital marketing capabilities gap

Industrial marketing management, 2020-10, Vol.90, p.276-290

2020

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Outsourcing the pain, keeping the pleasure: effects of outsourced touchpoints in the customer journey

Journal of the Academy of Marketing Science, 2019-03, Vol.47 (2), p.308-327

2019

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Weighing heavy: Heavy serving dishes increase food serving

PloS one, 2023-08, Vol.18 (8), p.e0288956-e0288956

2023

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Take it or leave it: How an opt-out strategy for doggy bags affects consumer food waste behavior and restaurant evaluations

Journal of cleaner production, 2021-11, Vol.325, p.129199, Article 129199

2021

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Coupons going wireless: Determinants of consumer intentions to redeem mobile coupons

Journal of interactive marketing, 2008, Vol.22 (3), p.23-39

2008

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An exploration of consumer resistance to innovation and its antecedents

Journal of economic psychology, 2009-06, Vol.30 (3), p.344-357

2009

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An assessment of value creation in mobile service delivery and the moderating role of time consciousness

Journal of retailing, 2007-01, Vol.83 (1), p.33-46

2007

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How Association with Physical Waste Attenuates Consumer Preferences for Rescue-Based Food

Journal of marketing research, 2021-10, Vol.58 (5), p.870-887

2021

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When Similarity Beats Expertise-Differential Effects of Patient and Expert Ratings on Physician Choice: Field and Experimental Study

Journal of medical Internet research, 2019-06, Vol.21 (6), p.e12454-e12454

2019

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Correction to: Beyond valence: a meta-analysis of discrete emotions in firm-customer encounters

Journal of the Academy of Marketing Science, 2020-11, Vol.48 (6), p.1254-1256

2020

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Knowledge Creation Through Mobile Social Networks and Its Impact on Intentions to Use Innovative Mobile Services

Journal of service research : JSR, 2009-08, Vol.12 (1), p.15-35

2009

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Mobile Shopper Marketing: Key Issues, Current Insights, and Future Research Avenues

Journal of interactive marketing, 2016-05, Vol.34 (1), p.37-48

2016

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Hiding in plain sight: How imperfect ingredient transformation impact consumer preference for rescue-based food

Food quality and preference, 2023-01, Vol.105, p.104771, Article 104771

2023

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Consumer adoption of technological innovations: Effects of psychological and functional barriers in a lack of content versus a presence of content situation

European journal of marketing, 2010-01, Vol.44 (11/12), p.1700-1724

2010

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From trash to cash: the effect of product construal and benefit appeals on consumer evaluations of rescued meals

International journal of contemporary hospitality management, 2023-11, Vol.35 (12), p.4365-4383

2023

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Mandatory use of technology-based self-service: does expertise help or hurt?

European journal of marketing, 2015-01, Vol.49 (1/2), p.190-211

2015

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Understanding Drivers of Resistance Toward Implementation of Web-Based Self-Management Tools in Routine Cancer Care Among Oncology Nurses: Cross-Sectional Survey Study

Journal of medical Internet research, 2019-12, Vol.21 (12), p.e14985-e14985

2019

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Consumer adoption of wireless services: Discovering the rules, while playing the game

Journal of interactive marketing, 2004, Vol.18 (2), p.51-61

2004

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Consumer adoption of technological innovations : Effects of psychological and functional barriers in a lack of content versus a presence of content situation

European journal of marketing, 2010-12, Vol.44 (11/12)

2010

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Consumer adoption of technological innovations

European journal of marketing, 2010-11, Vol.44 (11/12), p.1700-1724

2010

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Identifying Non‐Adopter Consumer Segments: An Empirical Study on Earthquake Insurance Adoption in Turkey

The Journal of consumer affairs, 2019-06, Vol.53 (2), p.662-685

2019

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Image Congruence and the Adoption of Service Innovations

Journal of service research : JSR, 2005-05, Vol.7 (4), p.343-359

2005

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Pound Per Pound: Do Heavy Burdens Make Heavy People?

Advances in Consumer Research, 2014, Vol.42, p.695-695

2014

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The Multilevel Nature of Customer Experience Research: An Integrative Review and Research Agenda

Beyond valence: a meta-analysis of discrete emotions in firm-customer encounters

The digital marketing capabilities gap

Outsourcing the pain, keeping the pleasure: effects of outsourced touchpoints in the customer journey

Weighing heavy: Heavy serving dishes increase food serving

Take it or leave it: How an opt-out strategy for doggy bags affects consumer food waste behavior and restaurant evaluations

Coupons going wireless: Determinants of consumer intentions to redeem mobile coupons

An exploration of consumer resistance to innovation and its antecedents

An assessment of value creation in mobile service delivery and the moderating role of time consciousness

How Association with Physical Waste Attenuates Consumer Preferences for Rescue-Based Food

When Similarity Beats Expertise-Differential Effects of Patient and Expert Ratings on Physician Choice: Field and Experimental Study

Correction to: Beyond valence: a meta-analysis of discrete emotions in firm-customer encounters

Knowledge Creation Through Mobile Social Networks and Its Impact on Intentions to Use Innovative Mobile Services

Mobile Shopper Marketing: Key Issues, Current Insights, and Future Research Avenues

Hiding in plain sight: How imperfect ingredient transformation impact consumer preference for rescue-based food

Consumer adoption of technological innovations: Effects of psychological and functional barriers in a lack of content versus a presence of content situation

From trash to cash: the effect of product construal and benefit appeals on consumer evaluations of rescued meals

Mandatory use of technology-based self-service: does expertise help or hurt?

Understanding Drivers of Resistance Toward Implementation of Web-Based Self-Management Tools in Routine Cancer Care Among Oncology Nurses: Cross-Sectional Survey Study

Consumer adoption of wireless services: Discovering the rules, while playing the game

Consumer adoption of technological innovations : Effects of psychological and functional barriers in a lack of content versus a presence of content situation

Consumer adoption of technological innovations

Identifying Non‐Adopter Consumer Segments: An Empirical Study on Earthquake Insurance Adoption in Turkey

Image Congruence and the Adoption of Service Innovations

Pound Per Pound: Do Heavy Burdens Make Heavy People?

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