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The Influence of Cognitive Dissonance on Retail Product Returns

Psychology & marketing, 2013-08, Vol.30 (8), p.724-735

2013

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Concrescent conversation environment, psychological safety, and team effectiveness: Examining a mediation model

Team performance management, 2020-03, Vol.26 (1/2), p.29-51

2020

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Reverse logistics capabilities: antecedents and cost savings

International journal of physical distribution & logistics management, 2010-01, Vol.40 (3), p.228-246

2010

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Understanding the causes of retail product returns

International journal of retail & distribution management, 2015-12, Vol.43 (12), p.1182-1202

2015

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A review and synthesis of demand management, capacity management and performance in health-care services

International journal of management reviews : IJMR, 2009-06, Vol.11 (2), p.149-174

2009

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Sources of volume flexibility and their impact on performance

Journal of operations management, 2002-09, Vol.20 (5), p.519-548

2002

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Managing strategic supplier relationships: antecedents and outcomes

The Journal of business & industrial marketing, 2015-03, Vol.30 (2), p.129-138

2015

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Shopping behaviour and satisfaction outcomes

Journal of marketing management, 2013-10, Vol.29 (13-14), p.1609-1630

2013

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Volume Flexible Strategies in Health Services: A Research Framework

Production and operations management, 2004-09, Vol.13 (3), p.230-244

2004

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MEASURING AND COMPARING VOLUME FLEXIBILITY IN THE CAPITAL GOODS INDUSTRY

Production and operations management, 2003-12, Vol.12 (4), p.480-501

2003

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Using volume flexible strategies to improve customer satisfaction and performance in health care services

The Journal of services marketing, 2008-05, Vol.22 (3), p.188-197

2008

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Operational challenges in the call center industry: a case study and resource-based framework

Managing service quality, 2006-09, Vol.16 (5), p.477-500

2006

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Creating a volume-flexible firm

Business horizons, 2004-11, Vol.47 (6), p.69-78

2004

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Concrescent conversation environment, psychological safety, and team effectiveness

Team performance management, 2020-03, Vol.26 (1/2), p.29-51

2020

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The Influence of Cognitive Dissonance on Retail Product Returns: COGNITIVE DISSONANCE AND PRODUCT RETURNS

Psychology & marketing, 2013-08, Vol.30 (8), p.724-735

2013

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AN INTEGRATIVE SUMMARY OF DOCTORAL DISSERTATION RESEARCH IN QUALITY MANAGEMENT

Production and operations management, 2001-12, Vol.10 (4), p.363-382

2001

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IS STORE OR SERVICE SATISFACTION MORE IMPORTANT TO CUSTOMER LOYALTY?

Marketing management journal, 2019-04, Vol.29 (1), p.16-30

2019

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PRICE AND QUALITY VALUE INFLUENCES ON DISCOUNT RETAIL CUSTOMER SATISFACTION AND LOYALTY

Journal of consumer satisfaction, dissatisfaction, and complaining behavior, 2018-01, Vol.31, p.1-19

2018

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Lessons learned from methodological triangulation in management research

Management research news, 2006-06, Vol.29 (6), p.345-357

2006

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Validating Key Results Linkages in the Baldrige Performance Excellence Model

The Quality management journal, 2003-01, Vol.10 (2), p.7-24

2003

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Managerial perceptions on volume flexible strategies and performance in health care services

Management research news, 2006-05, Vol.29 (5), p.228-241

2006

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Shopping Behavior Influences on Perceived Value and Store Satisfaction: An Abstract

Finding New Ways to Engage and Satisfy Global Customers, 2019, p.383-384

2019

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The Influence of Store Versus Service Satisfaction on Retail Customer Loyalty: An Abstract

Marketing Transformation: Marketing Practice in an Ever Changing World, 2018, p.99-100

2018

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THE ROLE OF PRODUCT AND EMOTIONAL DISSONANCE IN RETAIL RETURNS

Ideas in Marketing: Finding the New and Polishing the Old, 2015, p.33-33

2015

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Measuring and comparing volume flexibility of small and large firms

Jack, Eric P

2000

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The Influence of Cognitive Dissonance on Retail Product Returns

Concrescent conversation environment, psychological safety, and team effectiveness: Examining a mediation model

Reverse logistics capabilities: antecedents and cost savings

Understanding the causes of retail product returns

A review and synthesis of demand management, capacity management and performance in health-care services

Sources of volume flexibility and their impact on performance

Managing strategic supplier relationships: antecedents and outcomes

Shopping behaviour and satisfaction outcomes

Volume Flexible Strategies in Health Services: A Research Framework

MEASURING AND COMPARING VOLUME FLEXIBILITY IN THE CAPITAL GOODS INDUSTRY

Using volume flexible strategies to improve customer satisfaction and performance in health care services

Operational challenges in the call center industry: a case study and resource-based framework

Creating a volume-flexible firm

Concrescent conversation environment, psychological safety, and team effectiveness

The Influence of Cognitive Dissonance on Retail Product Returns: COGNITIVE DISSONANCE AND PRODUCT RETURNS

AN INTEGRATIVE SUMMARY OF DOCTORAL DISSERTATION RESEARCH IN QUALITY MANAGEMENT

IS STORE OR SERVICE SATISFACTION MORE IMPORTANT TO CUSTOMER LOYALTY?

PRICE AND QUALITY VALUE INFLUENCES ON DISCOUNT RETAIL CUSTOMER SATISFACTION AND LOYALTY

Lessons learned from methodological triangulation in management research

Validating Key Results Linkages in the Baldrige Performance Excellence Model

Managerial perceptions on volume flexible strategies and performance in health care services

Shopping Behavior Influences on Perceived Value and Store Satisfaction: An Abstract

The Influence of Store Versus Service Satisfaction on Retail Customer Loyalty: An Abstract

THE ROLE OF PRODUCT AND EMOTIONAL DISSONANCE IN RETAIL RETURNS

Measuring and comparing volume flexibility of small and large firms

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