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Customer experience: fundamental premises and implications for research

Journal of the Academy of Marketing Science, 2020-07, Vol.48 (4), p.630-648

2020

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Actor Engagement in Networks: Defining the Conceptual Domain

Journal of service research : JSR, 2019-05, Vol.22 (2), p.173-188

2019

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Value co-creation in knowledge intensive business services: A dyadic perspective on the joint problem solving process

Industrial marketing management, 2012-01, Vol.41 (1), p.15-26

2012

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Customer referencing as business actor engagement behavior – Creating value in and beyond triadic settings

Industrial marketing management, 2019-07, Vol.80, p.27-42

2019

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How to manage innovation processes in extensive networks: A longitudinal study

Industrial marketing management, 2017-11, Vol.67, p.88-105

2017

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Designing conceptual articles: four approaches

AMS review, 2020-06, Vol.10 (1-2), p.18-26

Jaakkola, Elina

2020

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The Role of Customer Engagement Behavior in Value Co-Creation: A Service System Perspective

Journal of service research : JSR, 2014-08, Vol.17 (3), p.247-261

2014

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Value co-creation in solution networks

Industrial marketing management, 2013-01, Vol.42 (1), p.47-58

2013

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Dopamine transporter binding in the brain is linked to irritable bowel syndrome in Parkinson's disease

Brain and behavior, 2023-07, Vol.13 (7), p.e3097-n/a

2023

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Predictors of normal and abnormal outcome in clinical brain dopamine transporter imaging

Journal of Neural Transmission, 2016-03, Vol.123 (3), p.205-209

2016

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Drivers, types and value outcomes of customer-to-customer interaction

Journal of service theory and practice, 2018-11, Vol.28 (6), p.710-732

2018

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Service journey quality: conceptualization, measurement and customer outcomes

Journal of service management, 2021-12, Vol.32 (6), p.1-27

2021

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Dopamine transporter binding in symptomatic controls and healthy volunteers: Considerations for neuroimaging trials

NeuroImage clinical, 2021-01, Vol.32, p.102807-102807, Article 102807

2021

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Firm boundary decisions in solution business: Examining internal vs. external resource integration

Industrial marketing management, 2015-11, Vol.51, p.171-183

2015

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Floating door sign does not differentiate Parkinson’s disease from essential tremor

Clinical parkinsonism & related disorders, 2023-01, Vol.8, p.100184-100184, Article 100184

2023

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Understanding and managing engagement journeys

Journal of service management, 2024-05, Vol.35 (3), p.357-380

2024

Volltextzugriff (PDF)

Service experience co-creation: conceptualization, implications, and future research directions

Journal of service management, 2015-04, Vol.26 (2), p.182-205

2015

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Customer participation and value creation: a systematic review and research implications

Managing service quality, 2013-07, Vol.23 (4), p.341-359

2013

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Organizational Structures for New Service Development

The Journal of product innovation management, 2018-03, Vol.35 (2), p.280-297

2018

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Customer experience management in hospitality: A literature synthesis, new understanding and research agenda

International journal of contemporary hospitality management, 2018-01, Vol.30 (1), p.21-56

2018

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B2B customer journeys: Conceptualization and an integrative framework

Industrial marketing management, 2023-08, Vol.113, p.74-87

2023

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Drivers, types and value outcomes of customer-to-customer interaction: An integrative review and research agenda

Journal of service theory and practice, 2018-11, Vol.28 (6), p.710-732

2018

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The co-creation experience from the customer perspective: its measurement and determinants

Journal of service management, 2015-04, Vol.26 (2), p.321-342

2015

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Co-creating customer-focused solutions within business networks: a service perspective

Journal of service management, 2012-08, Vol.23 (4), p.593-611

2012

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Digital content marketing in business markets: Activities, consequences, and contingencies along the customer journey

Industrial marketing management, 2022-08, Vol.105, p.294-310

2022

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Customer experience: fundamental premises and implications for research

Actor Engagement in Networks: Defining the Conceptual Domain

Value co-creation in knowledge intensive business services: A dyadic perspective on the joint problem solving process

Customer referencing as business actor engagement behavior – Creating value in and beyond triadic settings

How to manage innovation processes in extensive networks: A longitudinal study

Designing conceptual articles: four approaches

The Role of Customer Engagement Behavior in Value Co-Creation: A Service System Perspective

Value co-creation in solution networks

Dopamine transporter binding in the brain is linked to irritable bowel syndrome in Parkinson's disease

Predictors of normal and abnormal outcome in clinical brain dopamine transporter imaging

Drivers, types and value outcomes of customer-to-customer interaction

Service journey quality: conceptualization, measurement and customer outcomes

Dopamine transporter binding in symptomatic controls and healthy volunteers: Considerations for neuroimaging trials

Firm boundary decisions in solution business: Examining internal vs. external resource integration

Floating door sign does not differentiate Parkinson’s disease from essential tremor

Understanding and managing engagement journeys

Service experience co-creation: conceptualization, implications, and future research directions

Customer participation and value creation: a systematic review and research implications

Organizational Structures for New Service Development

Customer experience management in hospitality: A literature synthesis, new understanding and research agenda

B2B customer journeys: Conceptualization and an integrative framework

Drivers, types and value outcomes of customer-to-customer interaction: An integrative review and research agenda

The co-creation experience from the customer perspective: its measurement and determinants

Co-creating customer-focused solutions within business networks: a service perspective

Digital content marketing in business markets: Activities, consequences, and contingencies along the customer journey

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