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How and when does top management interaction with customers impact customer satisfaction?

European journal of marketing, 2023-05, Vol.57 (5), p.1380-1406

Ifie, Kemefasu

2023

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Excellent Product … But Too Early to Say: Consumer Reactions to Tentative Product Reviews

Journal of interactive marketing, 2020-11, Vol.52 (1), p.35-51

Ifie, Kemefasu

2020

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The dual threat of COVID-19 to health and job security – Exploring the role of mindfulness in sustaining frontline employee-related outcomes

Journal of business research, 2022-07, Vol.146, p.216-227

2022

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Organisational Adaptations: A Pluralistic Perspective

1, 2017

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Enforcement of service rules by frontline employees: A conceptual model and research propositions

Journal of business research, 2023-01, Vol.154, p.113339, Article 113339

2023

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Customer orientation of frontline employees and organizational commitment

The Service industries journal, 2014-01, Vol.34 (8), p.699-714

Ifie, Kemefasu

2014

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The effect of emotional positivity of brand-generated social media messages on consumer attention and information sharing

Journal of business research, 2022-02, Vol.140, p.49-61

2022

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How service quality and outcome confidence drive pre-outcome word-of-mouth

Journal of retailing and consumer services, 2018-09, Vol.44, p.214-221

2018

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Discount venture brands: Self-congruity and perceived value-for-money?

Journal of business research, 2020-08, Vol.116, p.412-419

2020

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Emotional intelligence in front-line/back-office employee relationships

The Journal of services marketing, 2017-01, Vol.31 (2), p.185-199

2017

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Antecedents of adaptive selling among retail salespeople: A multilevel analysis

Journal of retailing and consumer services, 2013-07, Vol.20 (4), p.419-428

2013

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Individual and contextual influences on the affective commitment of retail salespeople

Journal of marketing management, 2012-10, Vol.28 (11-12), p.1377-1398

2012

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An investigation of the antecedents of service delivery and organisational performance: a service culture perspective

Ifie, Kemefasu

2010

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