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Does customer engagement in corporate social responsibility initiatives lead to customer citizenship behaviour? The mediating roles of customer‐company identification and affective commitment

Corporate social-responsibility and environmental management, 2018-11, Vol.25 (6), p.1258-1269

2018

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Emotional exhaustion among the South Korean workforce before and after COVID‐19

Psychology and psychotherapy, 2021-06, Vol.94 (2), p.371-381

2021

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Is resting and sleeping well helpful to job crafting? Daily relationship between recovery experiences, sleep quality, feelings of recovery, and job crafting

Applied psychology, 2023-10, Vol.72 (4), p.1608-1623

2023

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How Employees' Perceptions of CSR Increase Employee Creativity: Mediating Mechanisms of Compassion at Work and Intrinsic Motivation

Journal of business ethics, 2018-12, Vol.153 (3), p.629-644

2018

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Coworker support as a double-edged sword: a moderated mediation model of job crafting, work engagement, and job performance

International journal of human resource management, 2020-06, Vol.31 (11), p.1417-1438

2020

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When and how does customer engagement in CSR initiatives lead to greater CSR participation? The role of CSR credibility and customer–company identification

Corporate social-responsibility and environmental management, 2020-07, Vol.27 (4), p.1878-1891

2020

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Supervisor incivility, job insecurity, and service performance among flight attendants: the buffering role of co-worker support

Current issues in tourism, 2022-03, Vol.25 (6), p.901-918

2022

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When do job-insecure employees keep performing well? The buffering roles of help and prosocial motivation in the relationship between job insecurity, work engagement, and job performance

Journal of business and psychology, 2021-08, Vol.36 (4), p.659-678

2021

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Linking Motivation, Emotional Labor, and Service Performance From a Self-Determination Perspective

Journal of service research : JSR, 2022-05, Vol.25 (2), p.227-241

2022

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A Motivational Perspective on Job Insecurity: Relationships Between Job Insecurity, Intrinsic Motivation, and Performance and Behavioral Outcomes

International journal of environmental research and public health, 2019-05, Vol.16 (10), p.1812

2019

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Customer incivility and employee outcomes in the new service marketplace

The Journal of services marketing, 2022-06, Vol.36 (4), p.612-625

2022

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Understanding customer participation in CSR activities: The impact of perceptions of CSR, affective commitment, brand equity, and corporate reputation

Journal of retailing and consumer services, 2023-11, Vol.75, p.103436, Article 103436

2023

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How are service employees' perceptions of corporate social responsibility related to their performance? Prosocial motivation and emotional labor as underlying mechanisms

Corporate social-responsibility and environmental management, 2020-11, Vol.27 (6), p.2867-2878

2020

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How does corporate hypocrisy reduce customer co-creation behaviors? Moderated mediation analysis of corporate reputation and self-brand connection

International journal of bank marketing, 2024-03, Vol.42 (2), p.205-225

2024

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Assessing the Effects of Perceived Value and Satisfaction on Customer Loyalty: A 'Green' Perspective

Corporate social-responsibility and environmental management, 2013-05, Vol.20 (3), p.146-156

2013

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When does customer CSR perception lead to customer extra-role behaviors? The roles of customer spirituality and emotional brand attachment

The journal of brand management, 2020-07, Vol.27 (4), p.421-437

2020

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How Does Culture Improve Consumer Engagement in CSR Initiatives? the Mediating Role of Motivational Attributions

Corporate social-responsibility and environmental management, 2017-11, Vol.24 (6), p.620-633

2017

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Service employees’ STARA awareness and proactive service performance

The Journal of services marketing, 2024-04, Vol.38 (4), p.426-442

2024

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Do Organizational Health Climates and Leader Health Mindsets Enhance Employees’ Work Engagement and Job Crafting Amid the Pandemic?

International journal of environmental research and public health, 2021-11, Vol.18 (22), p.12123

2021

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Does employees’ spirituality enhance job performance? The mediating roles of intrinsic motivation and job crafting

Current psychology (New Brunswick, N.J.), 2020-10, Vol.39 (5), p.1618-1634

2020

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When Do Service Employees Suffer More from Job Insecurity? The Moderating Role of Coworker and Customer Incivility

International journal of environmental research and public health, 2019-04, Vol.16 (7), p.1298

2019

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Building brand loyalty through managing brand community commitment

Management decision, 2011-08, Vol.49 (7), p.1194-1213

2011

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The effects of perceived supervisor incivility on child-care workers’ job performance: The mediating role of emotional exhaustion and intrinsic motivation

Current psychology (New Brunswick, N.J.), 2021-04, Vol.40 (4), p.1979-1994

2021

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How and when does job crafting contribute to franchised restaurant managers' service performance? The moderation of headquarter control systems

Journal of service theory and practice, 2022-04, Vol.32 (3), p.378-399

2022

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The Role of Gender Differences in the Impact of CSR Perceptions on Corporate Marketing Outcomes

Corporate social-responsibility and environmental management, 2016-11, Vol.23 (6), p.345-357

2016

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Does customer engagement in corporate social responsibility initiatives lead to customer citizenship behaviour? The mediating roles of customer‐company identification and affective commitment

Emotional exhaustion among the South Korean workforce before and after COVID‐19

Is resting and sleeping well helpful to job crafting? Daily relationship between recovery experiences, sleep quality, feelings of recovery, and job crafting

How Employees' Perceptions of CSR Increase Employee Creativity: Mediating Mechanisms of Compassion at Work and Intrinsic Motivation

Coworker support as a double-edged sword: a moderated mediation model of job crafting, work engagement, and job performance

When and how does customer engagement in CSR initiatives lead to greater CSR participation? The role of CSR credibility and customer–company identification

Supervisor incivility, job insecurity, and service performance among flight attendants: the buffering role of co-worker support

When do job-insecure employees keep performing well? The buffering roles of help and prosocial motivation in the relationship between job insecurity, work engagement, and job performance

Linking Motivation, Emotional Labor, and Service Performance From a Self-Determination Perspective

A Motivational Perspective on Job Insecurity: Relationships Between Job Insecurity, Intrinsic Motivation, and Performance and Behavioral Outcomes

Customer incivility and employee outcomes in the new service marketplace

Understanding customer participation in CSR activities: The impact of perceptions of CSR, affective commitment, brand equity, and corporate reputation

How are service employees' perceptions of corporate social responsibility related to their performance? Prosocial motivation and emotional labor as underlying mechanisms

How does corporate hypocrisy reduce customer co-creation behaviors? Moderated mediation analysis of corporate reputation and self-brand connection

Assessing the Effects of Perceived Value and Satisfaction on Customer Loyalty: A 'Green' Perspective

When does customer CSR perception lead to customer extra-role behaviors? The roles of customer spirituality and emotional brand attachment

How Does Culture Improve Consumer Engagement in CSR Initiatives? the Mediating Role of Motivational Attributions

Service employees’ STARA awareness and proactive service performance

Do Organizational Health Climates and Leader Health Mindsets Enhance Employees’ Work Engagement and Job Crafting Amid the Pandemic?

Does employees’ spirituality enhance job performance? The mediating roles of intrinsic motivation and job crafting

When Do Service Employees Suffer More from Job Insecurity? The Moderating Role of Coworker and Customer Incivility

Building brand loyalty through managing brand community commitment

The effects of perceived supervisor incivility on child-care workers’ job performance: The mediating role of emotional exhaustion and intrinsic motivation

How and when does job crafting contribute to franchised restaurant managers' service performance? The moderation of headquarter control systems

The Role of Gender Differences in the Impact of CSR Perceptions on Corporate Marketing Outcomes

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