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How Sincere is an Apology? Recovery Satisfaction in A Robot Service Failure Context

Journal of hospitality & tourism research (Washington, D.C.), 2021-08, Vol.45 (6), p.1022-1043

2021

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Role Stress and Turnover Intention of Front-Line Hotel Employees: The Roles of Burnout and Service Climate

Frontiers in psychology, 2020-01, Vol.11, p.36-36

2020

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An improvement or a gimmick? The importance of user perceived values, previous experience, and industry context in human–robot service interaction

Journal of destination marketing & management, 2021-09, Vol.21, p.100645, Article 100645

Hu, Yaou

2021

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Image Congruity or Functional Congruity? The Moderating Effect From the Social Visibility of Hotel Consumption at Different Price Levels

Journal of hospitality & tourism research (Washington, D.C.), 2019-09, Vol.43 (7), p.961-979

2019

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ADAR1 regulates ARHGAP26 gene expression through RNA editing by disrupting miR-30b-3p and miR-573 binding

RNA (Cambridge), 2013-11, Vol.19 (11), p.1525-1536

2013

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Positive and negative eWOM motivations and hotel customers’ eWOM behavior: Does personality matter?

International journal of hospitality management, 2018-09, Vol.75, p.27-37

2018

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The dark side of artificial intelligence in service: The “watching-eye” effect and privacy concerns

International journal of hospitality management, 2023-04, Vol.110, p.103437, Article 103437

2023

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How do residents respond to negative environmental impacts from tourism? The role of community participation in empowering residents' environmentally responsible behavior

The international journal of tourism research, 2021-11, Vol.23 (6), p.1099-1111

2021

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Impact of individual cultural values on hotel guests’ positive emotions and positive eWOM intention

International journal of contemporary hospitality management, 2018-03, Vol.30 (3), p.1769-1787

2018

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Revisiting the effects of smile intensity on judgments of warmth and competence: The role of industry context

International journal of hospitality management, 2022-04, Vol.102, p.103152, Article 103152

2022

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Memorability of a previous travel experience and revisit intention: The three-way interaction of nostalgia, perceived disappointment risk and extent of change

Journal of destination marketing & management, 2021-06, Vol.20, p.100604, Article 100604

2021

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Enjoyment or indulgence: What draws the line in hedonic food consumption?

International journal of hospitality management, 2022-07, Vol.104, p.103228, Article 103228

2022

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Nature-inspired awe toward tourists’ environmentally responsible behavior intention

Tourism review (Association internationale d'experts scientifiques du tourisme), 2024-04, Vol.79 (4), p.1000-1016

2024

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Repeat tourists’ perceived unfavorable changes and their effects on destination loyalty

Tourism review (Association internationale d'experts scientifiques du tourisme), 2023-01, Vol.78 (1), p.42-57

2023

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Regulation of longevity by genes required for the functions of AIY interneuron in nematode Caenorhabditis elegans

Mechanisms of ageing and development, 2010-11, Vol.131 (11), p.732-738

2010

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Computational detection and functional analysis of human tissue-specific A-to-I RNA editing

PloS one, 2011-03, Vol.6 (3), p.e18129-e18129

2011

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Impact of individual cultural values on hotel guests’ positive emotions and positive eWOM intention: Extending the cognitive appraisal framework

International journal of contemporary hospitality management, 2018-01, Vol.30 (3), p.1769-1787

2018

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Impression management goals and job candidate’s race: A test of competing models

International journal of hospitality management, 2023-02, Vol.109, p.103426, Article 103426

2023

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Cultural involvement and attitudes toward tourism: Examining serial mediation effects of residents’ spiritual wellbeing and place attachment

Journal of destination marketing & management, 2021-06, Vol.20, p.100601, Article 100601

2021

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Why do hotel interns stay in the hospitality and tourism industry? An interactionist perspective of organizational socialization

International journal of contemporary hospitality management, 2022-02, Vol.34 (3), p.1225-1245

2022

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Toward understanding the attitude measurements in hospitality research

International journal of hospitality management, 2020-08, Vol.89, p.102567, Article 102567

2020

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Examining Effects of Internal Branding on Hospitality Student Interns' Brand-Supportive Behaviors: The Role of Value Congruence

Journal of hospitality & tourism education, 2018-07, Vol.30 (3), p.144-153

2018

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Effect of Short-Term Exposure to Air Pollutants on Hospital Admissions for End-Stage Renal Disease Patients Undergoing Hemodialysis

Sichuan da xue xue bao. Journal of Sichuan University. Yi xue ban, 2023-11, Vol.54 (6), p.1176-1183

2023

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Reexamining Relationship Marketing in Service Context: The Role of Customers' Attitude toward Relationship Marketing

Hu, Yaou

2018

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Identifying Outbound Tourism Visitors by Using E-Services Behavioral and Psychological Markers

2012 IEEE/ACIS 11th International Conference on Computer and Information Science, 2012, p.295-299

2012

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How Sincere is an Apology? Recovery Satisfaction in A Robot Service Failure Context

Role Stress and Turnover Intention of Front-Line Hotel Employees: The Roles of Burnout and Service Climate

An improvement or a gimmick? The importance of user perceived values, previous experience, and industry context in human–robot service interaction

Image Congruity or Functional Congruity? The Moderating Effect From the Social Visibility of Hotel Consumption at Different Price Levels

ADAR1 regulates ARHGAP26 gene expression through RNA editing by disrupting miR-30b-3p and miR-573 binding

Positive and negative eWOM motivations and hotel customers’ eWOM behavior: Does personality matter?

The dark side of artificial intelligence in service: The “watching-eye” effect and privacy concerns

How do residents respond to negative environmental impacts from tourism? The role of community participation in empowering residents' environmentally responsible behavior

Impact of individual cultural values on hotel guests’ positive emotions and positive eWOM intention

Revisiting the effects of smile intensity on judgments of warmth and competence: The role of industry context

Memorability of a previous travel experience and revisit intention: The three-way interaction of nostalgia, perceived disappointment risk and extent of change

Enjoyment or indulgence: What draws the line in hedonic food consumption?

Nature-inspired awe toward tourists’ environmentally responsible behavior intention

Repeat tourists’ perceived unfavorable changes and their effects on destination loyalty

Regulation of longevity by genes required for the functions of AIY interneuron in nematode Caenorhabditis elegans

Computational detection and functional analysis of human tissue-specific A-to-I RNA editing

Impact of individual cultural values on hotel guests’ positive emotions and positive eWOM intention: Extending the cognitive appraisal framework

Impression management goals and job candidate’s race: A test of competing models

Cultural involvement and attitudes toward tourism: Examining serial mediation effects of residents’ spiritual wellbeing and place attachment

Why do hotel interns stay in the hospitality and tourism industry? An interactionist perspective of organizational socialization

Toward understanding the attitude measurements in hospitality research

Examining Effects of Internal Branding on Hospitality Student Interns' Brand-Supportive Behaviors: The Role of Value Congruence

Effect of Short-Term Exposure to Air Pollutants on Hospital Admissions for End-Stage Renal Disease Patients Undergoing Hemodialysis

Reexamining Relationship Marketing in Service Context: The Role of Customers' Attitude toward Relationship Marketing

Identifying Outbound Tourism Visitors by Using E-Services Behavioral and Psychological Markers

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