UB Paderborn / Katalog / Suche / in CDI

Sortiert nach

Einfacher Volltextzugriff von (fast) überall

Installieren Sie die LibKey Nomad-Browsererweiterung und erhalten Sie von vielen Webseiten einfachen Zugriff auf lizenzierte Volltexte oder Open Access Publikationen. Mehr erfahren...

The Impact of Service Scripts on Customer Citizenship Behavior and the Moderating Role of Employee Customer Orientation

Psychology & marketing, 2014-11, Vol.31 (12), p.1096-1109

2014

Volltextzugriff (PDF)

Electronic word-of-mouth via consumer-opinion platforms: What motivates consumers to articulate themselves on the Internet?

Journal of interactive marketing, 2004, Vol.18 (1), p.38-52

2004

Volltextzugriff (PDF)

Does Twitter matter? The impact of microblogging word of mouth on consumers’ adoption of new movies

Journal of the Academy of Marketing Science, 2015-05, Vol.43 (3), p.375-394

2015

Volltextzugriff (PDF)

Entertainment Science: Data Analytics and Practical Theory for Movies, Games, Books, and Music

1, 2018

Volltextzugriff (PDF)

A Dyadic Model of Customer Orientation: Mediation and Moderation Effects

British journal of management, 2015-04, Vol.26 (2), p.292-309

2015

Volltextzugriff (PDF)

Customer Reactions to Emotional Labor: The Roles of Employee Acting Strategies and Customer Detection Accuracy

Academy of Management journal, 2009-10, Vol.52 (5), p.958-974

2009

Volltextzugriff (PDF)

Value Creation in the Video Game Industry: Industry Economics, Consumer Benefits, and Research Opportunities

Journal of interactive marketing, 2013-08, Vol.27 (3), p.141-157

2013

Volltextzugriff (PDF)

The impact of customer satisfaction and relationship quality on customer retention: A critical reassessment and model development

Psychology & marketing, 1997-12, Vol.14 (8), p.737-764

1997

Volltextzugriff (PDF)

When the antidote is the poison: Investigating the relationship between people's social media usage and loneliness when face-to-face communication is restricted

PloS one, 2024-02, Vol.19 (2), p.e0296423-e0296423

2024

Volltextzugriff (PDF)

Willing and Able to Fake Emotions: A Closer Examination of the Link between Emotional Dissonance and Employee Well-Being

Journal of applied psychology, 2011-03, Vol.96 (2), p.377-390

2011

Volltextzugriff (PDF)

The Impact of New Media on Customer Relationships

Journal of service research : JSR, 2010-08, Vol.13 (3), p.311-330

2010

Volltextzugriff (PDF)

Are All Smiles Created Equal? How Emotional Contagion and Emotional Labor Affect Service Relationships

Journal of marketing, 2006-07, Vol.70 (3), p.58-73

2006

Volltextzugriff (PDF)

Social Commerce: A Contingency Framework for Assessing Marketing Potential

Journal of interactive marketing, 2013-11, Vol.27 (4), p.311-323

2013

Volltextzugriff (PDF)

Electronic Word-of-Mouth: Motives for and Consequences of Reading Customer Articulations on the Internet

International journal of electronic commerce, 2003-12, Vol.8 (2), p.51-74

2003

Volltextzugriff (PDF)

The Economics of Filmed Entertainment in the Digital Era

Journal of cultural economics, 2021, Vol.45 (2), p.157-170

2021

Volltextzugriff (PDF)

Giving the Expectancy-Value Model a Heart

Psychology & marketing, 2012-10, Vol.29 (10), p.765-781

2012

Volltextzugriff (PDF)

Toward a theory of repeat purchase drivers for consumer services

Journal of the Academy of Marketing Science, 2009-06, Vol.37 (2), p.215-237

2009

Volltextzugriff (PDF)

Does Customer Demotion Jeopardize Loyalty?

Journal of marketing, 2009-05, Vol.73 (3), p.69-85

2009

Volltextzugriff (PDF)

Searching for word of mouth in the digital age: Determinants of consumers’ uses of face-to-face information, internet opinion sites, and social media

Journal of business research, 2022-03, Vol.141, p.393-409

2022

Volltextzugriff (PDF)

Customer orientation of service employees: Its impact on customer satisfaction, commitment, and retention

International journal of service industry management, 2004-01, Vol.15 (5), p.460-478

Hennig-Thurau, Thorsten

2004

Volltextzugriff (PDF)

Can Automated Group Recommender Systems Help Consumers Make Better Choices?

Journal of marketing, 2012-09, Vol.76 (5), p.89-109

2012

Volltextzugriff (PDF)

Consumer File Sharing of Motion Pictures

Journal of marketing, 2007-10, Vol.71 (4), p.1-18

2007

Volltextzugriff (PDF)

Not all digital word of mouth is created equal: Understanding the respective impact of consumer reviews and microblogs on new product success

International journal of research in marketing, 2017-06, Vol.34 (2), p.336-354

2017

Volltextzugriff (PDF)

German Consumer Decision‐Making Styles

The Journal of consumer affairs, 2001-07, Vol.35 (1), p.73-95

2001

Volltextzugriff (PDF)

Can economic bonus programs jeopardize service relationships?

Service business, 2007-06, Vol.1 (2), p.159-175

2007

Volltextzugriff (PDF)

1 – 25 von 175

Suche als RSS-Feed

Suchergebnisse filtern

Filter anzeigen

Nur zeigen

Geprüft (Peer-Review)
(90)
Mit Volltextzugriff
(167)

Publikationsform

Sprache

Englisch
(139)
Deutsch
(36)

Erscheinungsjahr

n.n

Thema

15 weitere anzeigen...

Weniger anzeigen...

Menü

Weitere Dienste

Einstellungen

The Impact of Service Scripts on Customer Citizenship Behavior and the Moderating Role of Employee Customer Orientation

Electronic word-of-mouth via consumer-opinion platforms: What motivates consumers to articulate themselves on the Internet?

Does Twitter matter? The impact of microblogging word of mouth on consumers’ adoption of new movies

Entertainment Science: Data Analytics and Practical Theory for Movies, Games, Books, and Music

A Dyadic Model of Customer Orientation: Mediation and Moderation Effects

Customer Reactions to Emotional Labor: The Roles of Employee Acting Strategies and Customer Detection Accuracy

Value Creation in the Video Game Industry: Industry Economics, Consumer Benefits, and Research Opportunities

The impact of customer satisfaction and relationship quality on customer retention: A critical reassessment and model development

When the antidote is the poison: Investigating the relationship between people's social media usage and loneliness when face-to-face communication is restricted

Willing and Able to Fake Emotions: A Closer Examination of the Link between Emotional Dissonance and Employee Well-Being

The Impact of New Media on Customer Relationships

Are All Smiles Created Equal? How Emotional Contagion and Emotional Labor Affect Service Relationships

Social Commerce: A Contingency Framework for Assessing Marketing Potential

Electronic Word-of-Mouth: Motives for and Consequences of Reading Customer Articulations on the Internet

The Economics of Filmed Entertainment in the Digital Era

Giving the Expectancy-Value Model a Heart

Toward a theory of repeat purchase drivers for consumer services

Does Customer Demotion Jeopardize Loyalty?

Searching for word of mouth in the digital age: Determinants of consumers’ uses of face-to-face information, internet opinion sites, and social media

Customer orientation of service employees: Its impact on customer satisfaction, commitment, and retention

Can Automated Group Recommender Systems Help Consumers Make Better Choices?

Consumer File Sharing of Motion Pictures

Not all digital word of mouth is created equal: Understanding the respective impact of consumer reviews and microblogs on new product success

German Consumer Decision‐Making Styles

Can economic bonus programs jeopardize service relationships?

Suchergebnisse filtern