UB Paderborn / Katalog / Suche / in CDI

Managing Tourist Risk, Grief and Distrust Post COVID-19

Tourism and hospitality research, 2023-04, Vol.23 (2), p.170-183

2023

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Servicescape and loyalty intentions: an empirical investigation

European journal of marketing, 2008-04, Vol.42 (3/4), p.390-422

2008

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Managing customer misbehavior: challenges and strategies

The Journal of services marketing, 2013-01, Vol.27 (4), p.281-293

2013

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The four levels of loyalty and the pivotal role of trust: a study of online service dynamics

Journal of retailing, 2004-01, Vol.80 (2), p.139-158

2004

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Response Rates in Business and Management Research: An Overview of Current Practice and Suggestions for Future Direction

British journal of management, 2016-02, Vol.27 (2), p.426-437

2016

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Fraudulent consumer returns: exploiting retailers' return policies

European journal of marketing, 2010-06, Vol.44 (6), p.730-747

Harris, Lloyd C

2010

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The Consequences of Dysfunctional Customer Behavior

Journal of service research : JSR, 2003-11, Vol.6 (2), p.144-161

2003

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Breaking Lockdown during Lockdown: A Neutralization Theory Evaluation of Misbehavior during the Covid 19 Pandemic

Deviant behavior, 2022-07, Vol.43 (7), p.765-779

Harris, Lloyd C.

2022

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“Souvenir Shopping is for Schmucks!”: Exploring Tourists’ Deviant Behavior Through the Items They Bring Back

Journal of travel research, 2023-02, Vol.62 (2), p.345-361

2023

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Crisis induced CSR innovation: CSR implementation in B2B firms before and after COVID-19

Industrial marketing management, 2023-11, Vol.115, p.44-56

2023

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Market Orientation and Performance: Objective and Subjective Empirical Evidence from UK Companies

Journal of management studies, 2001-01, Vol.38 (1), p.17-43

Harris, Lloyd C.

2001

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‘RIPPING OFF’ TOURISTS: AN EMPIRICAL EVALUATION OF TOURISTS’ PERCEPTIONS AND SERVICE WORKER (MIS)BEHAVIOR

Annals of tourism research, 2012-04, Vol.39 (2), p.1070-1093

Harris, Lloyd C.

2012

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Forms of falsified online reviews: the good, the bad, and the downright ugly

European journal of marketing, 2024-02, Vol.58 (2), p.497-518

2024

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Retail employee pilferage: A study of moral disengagement

Journal of business research, 2019-06, Vol.99, p.57-68

2019

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When We Practice to Deceive: Service Worker Manipulation and (Mis)Behavior on Cruise Ships

Journal of travel research, 2024-02, Vol.63 (2), p.447-465

2024

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Equal opportunities but unequal mentoring? The perceptions of mentoring by Black and minority ethnic academics in the UK university sector

Human resource management journal, 2023-11, Vol.33 (4), p.940-956

2023

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Middle Managers’ Work in Recession and Austerity: A Longitudinal Study

British journal of management, 2020-04, Vol.31 (2), p.289-304

2020

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Dysfunctional Customer Behavior Severity: An Empirical Examination

Journal of retailing, 2009-09, Vol.85 (3), p.321-335

2009

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Examining how brand authenticity is established and maintained: the case of the Reverso

Journal of marketing management, 2018-02, Vol.34 (3-4), p.347-369

2018

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Service employees and customer phone rage: an empirical analysis

European journal of marketing, 2013-03, Vol.47 (3/4), p.463-484

Harris, Lloyd C

2013

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Strategic human resource management, market orientation, and organizational performance

Journal of business research, 2001-02, Vol.51 (2), p.157-166

2001

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Service Sabotage: A Study of Antecedents and Consequences

Journal of the Academy of Marketing Science, 2006-10, Vol.34 (4), p.543-558

Harris, L. C.

2006

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Organizational Cultural Perpetuation: A Case Study of an English Premier League Football Club

British journal of management, 2014-10, Vol.25 (4), p.667-686

2014

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Online servicescapes, trust, and purchase intentions

The Journal of services marketing, 2010-05, Vol.24 (3), p.230-243

2010

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Customers acting badly: Evidence from the hospitality industry

Journal of business research, 2011-10, Vol.64 (10), p.1034-1042

2011

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Managing Tourist Risk, Grief and Distrust Post COVID-19

Servicescape and loyalty intentions: an empirical investigation

Managing customer misbehavior: challenges and strategies

The four levels of loyalty and the pivotal role of trust: a study of online service dynamics

Response Rates in Business and Management Research: An Overview of Current Practice and Suggestions for Future Direction

Fraudulent consumer returns: exploiting retailers' return policies

The Consequences of Dysfunctional Customer Behavior

Breaking Lockdown during Lockdown: A Neutralization Theory Evaluation of Misbehavior during the Covid 19 Pandemic

“Souvenir Shopping is for Schmucks!”: Exploring Tourists’ Deviant Behavior Through the Items They Bring Back

Crisis induced CSR innovation: CSR implementation in B2B firms before and after COVID-19

Market Orientation and Performance: Objective and Subjective Empirical Evidence from UK Companies

‘RIPPING OFF’ TOURISTS: AN EMPIRICAL EVALUATION OF TOURISTS’ PERCEPTIONS AND SERVICE WORKER (MIS)BEHAVIOR

Forms of falsified online reviews: the good, the bad, and the downright ugly

Retail employee pilferage: A study of moral disengagement

When We Practice to Deceive: Service Worker Manipulation and (Mis)Behavior on Cruise Ships

Equal opportunities but unequal mentoring? The perceptions of mentoring by Black and minority ethnic academics in the UK university sector

Middle Managers’ Work in Recession and Austerity: A Longitudinal Study

Dysfunctional Customer Behavior Severity: An Empirical Examination

Examining how brand authenticity is established and maintained: the case of the Reverso

Service employees and customer phone rage: an empirical analysis

Strategic human resource management, market orientation, and organizational performance

Service Sabotage: A Study of Antecedents and Consequences

Organizational Cultural Perpetuation: A Case Study of an English Premier League Football Club

Online servicescapes, trust, and purchase intentions

Customers acting badly: Evidence from the hospitality industry

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