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A critical review of determinants of information search behavior and utilization of online reviews in decision making process (invited paper for ‘luminaries’ special issue of International Journal of Hospitality Management)

International journal of hospitality management, 2019-01, Vol.76, p.53-60

Gursoy, Dogan

2019

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Effects of COVID-19 pandemic on hospitality industry: review of the current situations and a research agenda

Journal of hospitality marketing & management, 2020-07, Vol.29 (5), p.527-529

2020

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Antecedents of Trust and Adoption Intention toward Artificially Intelligent Recommendation Systems in Travel Planning: A Heuristic–Systematic Model

Journal of travel research, 2021-11, Vol.60 (8), p.1714-1734

2021

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Customer Acceptance of Autonomous Vehicles in Travel and Tourism

Journal of travel research, 2022-03, Vol.61 (3), p.620-636

2022

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The Impacts of Service Failure and Recovery Efforts on Airline Customers’ Emotions and Satisfaction

Journal of travel research, 2019-07, Vol.58 (6), p.1034-1051

2019

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Artificially intelligent device use in service delivery: a systematic review, synthesis, and research agenda

Journal of hospitality marketing & management, 2020-10, Vol.29 (7), p.757-786

2020

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Consumers acceptance of artificially intelligent (AI) device use in service delivery

International journal of information management, 2019-12, Vol.49, p.157-169

2019

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Tourists’ Attitudes toward the Use of Artificially Intelligent (AI) Devices in Tourism Service Delivery: Moderating Role of Service Value Seeking

Journal of travel research, 2022-01, Vol.61 (1), p.170-185

2022

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Effects of Tourist-to-Tourist Interactions on Experience Cocreation: A Self-Determination Theory Perspective

Journal of travel research, 2022-05, Vol.61 (5), p.1105-1120

2022

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Routledge Handbook of Social Psychology of Tourism

1st, 2022

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Effect of disruptive customer behaviors on others' overall service experience: An appraisal theory perspective

Tourism management (1982), 2018-12, Vol.69, p.330-344

2018

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Festival and Event Tourism Impacts

1, 2020

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Impacts of festivals and events on residents’ well-being

Annals of tourism research, 2016-11, Vol.61, p.1-18

2016

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A look back and a leap forward: a review and synthesis of big data and artificial intelligence literature in hospitality and tourism

Journal of hospitality marketing & management, 2022-02, Vol.31 (2), p.145-175

2022

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Impact of the COVID-19 pandemic on management-level hotel employees’ work behaviors: Moderating effects of working-from-home

International journal of hospitality management, 2021-09, Vol.98, p.103020-103020, Article 103020

2021

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An Updated Ranking of Hospitality and Tourism Journals

Journal of hospitality & tourism research (Washington, D.C.), 2016-01, Vol.40 (1), p.3-18

2016

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It's all about life: Exploring the role of residents' quality of life perceptions on attitudes toward a recurring hallmark event over time

Tourism management (1982), 2019-12, Vol.75, p.99-111

2019

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Employee satisfaction, customer satisfaction, and financial performance: An empirical examination

International journal of hospitality management, 2009-06, Vol.28 (2), p.245-253

2009

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Locals’ Attitudes toward Mass and Alternative Tourism: The Case of Sunshine Coast, Australia

Journal of travel research, 2010-08, Vol.49 (3), p.381-394

2010

Volltextzugriff (PDF)

The impact of power on destination advertising effectiveness: The moderating role of arousal in advertising

Annals of tourism research, 2020-07, Vol.83, p.102926, Article 102926

2020

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Structural modeling of resident perceptions of tourism and associated development on the Sunshine Coast, Australia

Tourism management (1982), 2007-04, Vol.28 (2), p.409-422

2007

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Cultural Value Orientation and Hospitality Employee Voice Behavior: The Moderating Role of Leader–Member Exchange (LMX)

Journal of hospitality & tourism research (Washington, D.C.), 2024-09, Vol.48 (7), p.1267-1281

2024

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Traveling to a Gendered Destination: A Goal-Framed Advertising Perspective

Journal of hospitality & tourism research (Washington, D.C.), 2020-03, Vol.44 (3), p.499-522

2020

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The Routledge Handbook of Tourism Impacts: Theoretical and Applied Perspectives

1st edition., 2019

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Antecedents and outcomes of consumers’ confusion in the online tourism domain

Annals of tourism research, 2016-03, Vol.57, p.76-93

2016

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A critical review of determinants of information search behavior and utilization of online reviews in decision making process (invited paper for ‘luminaries’ special issue of International Journal of Hospitality Management)

Effects of COVID-19 pandemic on hospitality industry: review of the current situations and a research agenda

Antecedents of Trust and Adoption Intention toward Artificially Intelligent Recommendation Systems in Travel Planning: A Heuristic–Systematic Model

Customer Acceptance of Autonomous Vehicles in Travel and Tourism

The Impacts of Service Failure and Recovery Efforts on Airline Customers’ Emotions and Satisfaction

Artificially intelligent device use in service delivery: a systematic review, synthesis, and research agenda

Consumers acceptance of artificially intelligent (AI) device use in service delivery

Tourists’ Attitudes toward the Use of Artificially Intelligent (AI) Devices in Tourism Service Delivery: Moderating Role of Service Value Seeking

Effects of Tourist-to-Tourist Interactions on Experience Cocreation: A Self-Determination Theory Perspective

Routledge Handbook of Social Psychology of Tourism

Effect of disruptive customer behaviors on others' overall service experience: An appraisal theory perspective

Festival and Event Tourism Impacts

Impacts of festivals and events on residents’ well-being

A look back and a leap forward: a review and synthesis of big data and artificial intelligence literature in hospitality and tourism

Impact of the COVID-19 pandemic on management-level hotel employees’ work behaviors: Moderating effects of working-from-home

An Updated Ranking of Hospitality and Tourism Journals

It's all about life: Exploring the role of residents' quality of life perceptions on attitudes toward a recurring hallmark event over time

Employee satisfaction, customer satisfaction, and financial performance: An empirical examination

Locals’ Attitudes toward Mass and Alternative Tourism: The Case of Sunshine Coast, Australia

The impact of power on destination advertising effectiveness: The moderating role of arousal in advertising

Structural modeling of resident perceptions of tourism and associated development on the Sunshine Coast, Australia

Cultural Value Orientation and Hospitality Employee Voice Behavior: The Moderating Role of Leader–Member Exchange (LMX)

Traveling to a Gendered Destination: A Goal-Framed Advertising Perspective

The Routledge Handbook of Tourism Impacts: Theoretical and Applied Perspectives

Antecedents and outcomes of consumers’ confusion in the online tourism domain

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