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Foundations and Implications of a Proposed Unified Services Theory

Production and operations management, 2006-06, Vol.15 (2), p.329-343

2006

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New measurement scales for evaluating perceptions of the technology-mediated customer service experience

Journal of operations management, 2004-02, Vol.22 (1), p.1-21

2004

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Understanding Emergency Care Delivery Through Computer Simulation Modeling

Academic emergency medicine, 2018-02, Vol.25 (2), p.116-127

2018

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The Nature and Necessity of Operational Flexibility in the Emergency Department

Annals of emergency medicine, 2015-02, Vol.65 (2), p.156-161

2015

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Transient and Sustained Changes in Operational Performance, Patient Evaluation, and Medication Administration During Electronic Health Record Implementation in the Emergency Department

Annals of emergency medicine, 2014-03, Vol.63 (3), p.320-328

2014

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The Flex Track: Flexible Partitioning Between Low- and High-Acuity Areas of an Emergency Department

Annals of emergency medicine, 2014-12, Vol.64 (6), p.591-603

2014

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The Model for Understanding Success in Quality (MUSIQ): building a theory of context in healthcare quality improvement

BMJ quality & safety, 2012-01, Vol.21 (1), p.13-20

2012

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Applications of business analytics in healthcare

Business horizons, 2014-09, Vol.57 (5), p.571-582

2014

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The Influence of Context on Quality Improvement Success in Health Care: A Systematic Review of the Literature

The Milbank quarterly, 2010-12, Vol.88 (4), p.500-559

2010

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Quality and Efficiency of the Clinical Decision‐Making Process: Information Overload and Emphasis Framing

Production and operations management, 2018-12, Vol.27 (12), p.2213-2225

2018

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Operational data integrity during electronic health record implementation in the ED

The American journal of emergency medicine, 2013-07, Vol.31 (7), p.1029-1033

2013

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Interruption and Forgetting in Knowledge-Intensive Service Environments

Production and operations management, 2014-04, Vol.23 (4), p.704-722

2014

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Communication in diagnostic radiology: meeting the challenges of complexity

American journal of roentgenology (1976), 2014-11, Vol.203 (5), p.957-964

2014

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Ice‐Breaker vs. Standalone: Comparing Alternative Workflow Modes of Mid‐level Care Providers

Production and operations management, 2017-11, Vol.26 (11), p.2089-2106

2017

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The Effect of Integrated Scheduling and Capacity Policies on Clinical Efficiency

Production and operations management, 2011-05, Vol.20 (3), p.442-455

2011

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A Resource-Process Framework of New Service Development

Production and operations management, 2007-03, Vol.16 (2), p.169-188

2007

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Preventable delays to intravenous furosemide administration in the emergency department prolong hospitalization for patients with acute heart failure

International journal of cardiology, 2018-10, Vol.269, p.207-212

2018

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Service Personnel, Technology, and Their Interaction in Influencing Customer Satisfaction

Decision sciences, 2006-02, Vol.37 (1), p.5-38

Froehle, Craig M.

2006

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Effects of Common Data Errors in Electronic Health Records on Emergency Department Operational Performance Metrics: A Monte Carlo Simulation

Academic emergency medicine, 2015-09, Vol.22 (9), p.1085-1092

2015

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FASStR: a framework for ensuring high-quality operational metrics in health care

The American journal of managed care, 2020-06, Vol.26 (6), p.e172-e178

2020

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Design, implementation, and assessment of a radiology workflow management system

American journal of roentgenology (1976), 2008-08, Vol.191 (2), p.321-327

2008

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An exploratory analysis of the model for understanding success in quality

Health care management review, 2013-10, Vol.38 (4), p.325-338

2013

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Association of Geographic Distance and Hospital Characteristics With Use of Interhospital Transfer by Air: A Multicenter Retrospective Study

Air medical journal, 2024-03, Vol.43 (2), p.111-115

2024

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Lessons Learned From the Development and Parameterization of a Computer Simulation Model to Evaluate Task Modification for Health Care Providers

Academic emergency medicine, 2018-02, Vol.25 (2), p.238-249

2018

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Monte Carlo Simulation Modeling of a Regional Stroke Team's Use of Telemedicine

Academic emergency medicine, 2016-01, Vol.23 (1), p.55-62

2016

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Foundations and Implications of a Proposed Unified Services Theory

New measurement scales for evaluating perceptions of the technology-mediated customer service experience

Understanding Emergency Care Delivery Through Computer Simulation Modeling

The Nature and Necessity of Operational Flexibility in the Emergency Department

Transient and Sustained Changes in Operational Performance, Patient Evaluation, and Medication Administration During Electronic Health Record Implementation in the Emergency Department

The Flex Track: Flexible Partitioning Between Low- and High-Acuity Areas of an Emergency Department

The Model for Understanding Success in Quality (MUSIQ): building a theory of context in healthcare quality improvement

Applications of business analytics in healthcare

The Influence of Context on Quality Improvement Success in Health Care: A Systematic Review of the Literature

Quality and Efficiency of the Clinical Decision‐Making Process: Information Overload and Emphasis Framing

Operational data integrity during electronic health record implementation in the ED

Interruption and Forgetting in Knowledge-Intensive Service Environments

Communication in diagnostic radiology: meeting the challenges of complexity

Ice‐Breaker vs. Standalone: Comparing Alternative Workflow Modes of Mid‐level Care Providers

The Effect of Integrated Scheduling and Capacity Policies on Clinical Efficiency

A Resource-Process Framework of New Service Development

Preventable delays to intravenous furosemide administration in the emergency department prolong hospitalization for patients with acute heart failure

Service Personnel, Technology, and Their Interaction in Influencing Customer Satisfaction

Effects of Common Data Errors in Electronic Health Records on Emergency Department Operational Performance Metrics: A Monte Carlo Simulation

FASStR: a framework for ensuring high-quality operational metrics in health care

Design, implementation, and assessment of a radiology workflow management system

An exploratory analysis of the model for understanding success in quality

Association of Geographic Distance and Hospital Characteristics With Use of Interhospital Transfer by Air: A Multicenter Retrospective Study

Lessons Learned From the Development and Parameterization of a Computer Simulation Model to Evaluate Task Modification for Health Care Providers

Monte Carlo Simulation Modeling of a Regional Stroke Team's Use of Telemedicine

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