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Does Empathy Matter? An Exploratory Study of Class-Transition Satisfaction in Unplanned Course Interruptions

Journal of marketing education, 2022-08, Vol.44 (2), p.217-234

2022

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Data-driven decision making via sales analytics: introduction to the special issue

Journal of marketing analytics, 2020-09, Vol.8 (3), p.125-126

Fergurson, J. Ricky

2020

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Salesperson attributes that influence consumer perceptions of sales interactions

The Journal of consumer marketing, 2021-09, Vol.38 (6), p.652-663

2021

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Salespeople and teams as stakeholder and knowledge managers: a service-ecosystem, co-creation, crossing-points perspective on key outcomes

European journal of marketing, 2024-03, Vol.58 (3), p.704-732

2024

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Mindful marketing: a study of the effect of impulse buying on mindfulness and the mediating effect of trait antecedents

Journal of marketing analytics, 2024-05

2024

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Reducing Salesperson Turnover Intentions via Organizational Market Orientation and Selective Hiring: A Job Demand-Resources Approach

Journal of business-to-business marketing, 2022-10, Vol.29 (3-4), p.247-269

2022

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Self-Image Congruence: An Empirical Look at Consumer Behavior in Door-to-Door Sales

Journal of managerial issues, 2017-09, Vol.29 (3), p.262-277

2017

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Toward addressing customer migration: measuring B2B salespersons’ perceptions of customer ownership

The Journal of business & industrial marketing, 2024-07

2024

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Sales Representatives Feel the Pressure at ATT

Journal of critical incidents, 2023-12, Vol.16, p.88

2023

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Sales Representatives Feel the Pressure at ATT

Journal of critical incidents, 2023-12, Vol.16, p.88

2023

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The paradox of diminishing returns: Measurement and metrics for valuation of B2C sales professionals

Journal of marketing channels, 2020-04, Vol.26 (2), p.141-146

Fergurson, J. Ricky

2020

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WHAT MATTERS TO STUDENTS? A SCARF-BASED MODEL OF EDUCATIONAL SERVICE RECOVERY

Marketing education review, 2023-10, Vol.33 (4), p.320-340

2023

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Salespeople’s Linchpin Role: Salesperson Relational Incongruity and its Impact on Sales Performance and Customer Ownership: An Abstract

Boundary Blurred: A Seamless Customer Experience in Virtual and Real Spaces, 2018, p.315-315

2018

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SUSTAINING COMPETITIVE ADVANTAGE: THE SALESPERSON'S CRITICAL VALUE

Supply Chain Management Review, 2024-01, Vol.28 (1), p.24-29

2024

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Salesperson Attributes that Influence Consumer Perceptions: An Abstract

From Micro to Macro: Dealing with Uncertainties in the Global Marketplace, 2022, p.113-114

2022

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SUSTAINING COMPETITIVE ADVANTAGE: THE SALESPERSON'S CRITICAL VALUE: The ability to communicate and diffuse knowledge is critical to supply chain success, yet the utilization of salespeople as a communication conduit within the supply chain is surprisingly undervalued, exposing a critical opportunity

Supply chain management review, 2024-01, Vol.28 (1), p.24

2024

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Does Empathy Matter? An Exploratory Study of Class-Transition Satisfaction in Unplanned Course Interruptions

Data-driven decision making via sales analytics: introduction to the special issue

Salesperson attributes that influence consumer perceptions of sales interactions

Salespeople and teams as stakeholder and knowledge managers: a service-ecosystem, co-creation, crossing-points perspective on key outcomes

Mindful marketing: a study of the effect of impulse buying on mindfulness and the mediating effect of trait antecedents

Reducing Salesperson Turnover Intentions via Organizational Market Orientation and Selective Hiring: A Job Demand-Resources Approach

Self-Image Congruence: An Empirical Look at Consumer Behavior in Door-to-Door Sales

Toward addressing customer migration: measuring B2B salespersons’ perceptions of customer ownership

Sales Representatives Feel the Pressure at ATT

Sales Representatives Feel the Pressure at ATT

The paradox of diminishing returns: Measurement and metrics for valuation of B2C sales professionals

WHAT MATTERS TO STUDENTS? A SCARF-BASED MODEL OF EDUCATIONAL SERVICE RECOVERY

Salespeople’s Linchpin Role: Salesperson Relational Incongruity and its Impact on Sales Performance and Customer Ownership: An Abstract

SUSTAINING COMPETITIVE ADVANTAGE: THE SALESPERSON'S CRITICAL VALUE

Salesperson Attributes that Influence Consumer Perceptions: An Abstract

SUSTAINING COMPETITIVE ADVANTAGE: THE SALESPERSON'S CRITICAL VALUE: The ability to communicate and diffuse knowledge is critical to supply chain success, yet the utilization of salespeople as a communication conduit within the supply chain is surprisingly undervalued, exposing a critical opportunity

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