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Improving How Clinicians Communicate With Patients: An Integrative Review and Framework

Journal of service research : JSR, 2023-11, Vol.26 (4), p.493-510

2023

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The Complementarity of Frontline Service Employee Creativity and Attention to Detail in Service Delivery

Journal of service research : JSR, 2018-08, Vol.21 (3), p.365-378

2018

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Where, When, and How Long: Factors That Influence the Redemption of Mobile Phone Coupons

Journal of marketing research, 2015-10, Vol.52 (5), p.710-725

2015

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Customer Effort in Value Cocreation Activities: Improving Quality of Life and Behavioral Intentions of Health Care Customers

Journal of service research : JSR, 2015-08, Vol.18 (3), p.318-335

2015

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Service Research in Health Care: Positively Impacting Lives

Journal of service research : JSR, 2016-11, Vol.19 (4), p.433-437

2016

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Service Safety in the Pandemic Age

Journal of service research : JSR, 2020-11, Vol.23 (4), p.391-395

2020

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Dynamic Customer Value Cocreation in Healthcare

Journal of service research : JSR, 2024-05, Vol.27 (2), p.177-193

2024

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Multiple psychological climates and employee self-regulatory focus: Implications for frontline employee work behavior and service performance

Journal of retailing, 2023-06, Vol.99 (2), p.228-246

2023

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Advertising Effectiveness for Multiple Retailer-Brands in a Multimedia and Multichannel Environment

Journal of marketing research, 2020-06, Vol.57 (3), p.445-467

2020

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Matching the Personal Initiative Capabilities of FLEs to Their Self-Regulatory Processes and the Firm's Initiative Climate

Journal of retailing, 2021-09, Vol.97 (3), p.319-335

2021

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When Patients and Their Families Feel Like Hostages to Health Care

Mayo Clinic proceedings, 2017-09, Vol.92 (9), p.1373-1381

2017

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Improving Nonclinical and Clinical-Support Services: Lessons From Oncology

Mayo Clinic proceedings. Innovations, quality & outcomes, 2018-09, Vol.2 (3), p.207-217

2018

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In Reply: Where Reshaping Communications in Healthcare Service Begins

Journal of service research : JSR, 2023-11, Vol.26 (4), p.517-520

2023

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The Magnitude of Change Effect in Store Remodeling

Journal of retailing, 2017-12, Vol.93 (4), p.440-457

2017

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Achieving growth-quality of work life ambidexterity in small firms

Journal of service theory and practice, 2015-09, Vol.25 (5), p.529-550

2015

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How a Child With Cancer Moved From Vulnerability to Resilience

Journal of clinical oncology, 2017-09, Vol.35 (27), p.3169-3171

2017

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Social Profit Orientation: Lessons from Organizations Committed to Building a Better World

Journal of marketing, 2024-07

2024

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Tactical use of rewards to enhance loyalty program effectiveness

International journal of research in marketing, 2020-09, Vol.37 (3), p.505-520

2020

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How do you feel today? Managing patient emotions during health care experiences to enhance well-being

Journal of business research, 2017-10, Vol.79, p.247-259

2017

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Role of Kindness in Cancer Care

Journal of oncology practice, 2017-11, Vol.13 (11), p.744-750

2017

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Does the reward match the effort for loyalty program members?

Journal of retailing and consumer services, 2016-09, Vol.32, p.23-31

2016

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An empirical analysis of factors that influence retail website visit types

Journal of retailing and consumer services, 2017-11, Vol.39, p.62-70

2017

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When patients and their families feel like hostages to health care

Mayo Clinic proceedings, 2017-09, Vol.92 (9), p.1373

2017

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Journal of Service Research Special Section on Health Service Research: A Multidisciplinary Perspective

Journal of service research : JSR, 2014-11, Vol.17 (4), p.359-359

2014

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Comparing the Relative Effectiveness of Advertising Channels: A Case Study of a Multimedia Blitz Campaign

Journal of marketing research, 2013-08, Vol.50 (4), p.517-534

2013

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Improving How Clinicians Communicate With Patients: An Integrative Review and Framework

The Complementarity of Frontline Service Employee Creativity and Attention to Detail in Service Delivery

Where, When, and How Long: Factors That Influence the Redemption of Mobile Phone Coupons

Customer Effort in Value Cocreation Activities: Improving Quality of Life and Behavioral Intentions of Health Care Customers

Service Research in Health Care: Positively Impacting Lives

Service Safety in the Pandemic Age

Dynamic Customer Value Cocreation in Healthcare

Multiple psychological climates and employee self-regulatory focus: Implications for frontline employee work behavior and service performance

Advertising Effectiveness for Multiple Retailer-Brands in a Multimedia and Multichannel Environment

Matching the Personal Initiative Capabilities of FLEs to Their Self-Regulatory Processes and the Firm's Initiative Climate

When Patients and Their Families Feel Like Hostages to Health Care

Improving Nonclinical and Clinical-Support Services: Lessons From Oncology

In Reply: Where Reshaping Communications in Healthcare Service Begins

The Magnitude of Change Effect in Store Remodeling

Achieving growth-quality of work life ambidexterity in small firms

How a Child With Cancer Moved From Vulnerability to Resilience

Social Profit Orientation: Lessons from Organizations Committed to Building a Better World

Tactical use of rewards to enhance loyalty program effectiveness

How do you feel today? Managing patient emotions during health care experiences to enhance well-being

Role of Kindness in Cancer Care

Does the reward match the effort for loyalty program members?

An empirical analysis of factors that influence retail website visit types

When patients and their families feel like hostages to health care

Journal of Service Research Special Section on Health Service Research: A Multidisciplinary Perspective

Comparing the Relative Effectiveness of Advertising Channels: A Case Study of a Multimedia Blitz Campaign

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